LeoVegas Casino – generel debat (side 3)

Du har ret - det er faktisk ikke til grin...

Tak for dine detaljer, men i min besked henviste jeg til det faktum, at LeoVegas accepterer spillere fra Østrig, selvom din anmeldelse af dette casino hævder det modsatte (måske skal dette rettes, da jeg kan bekræfte dette fra min egen erfaring).

Men det, der er sket i nogen tid nu, når man går ombord eller registrerer sig, er utroligt!

Jeg citerer her, hvad spillere fra Østrig bør acceptere:

"""

Jeg ANERKENDER og ACCEPTERER det

(a) brugen af tilbuddene og tjenesterne finder sted med fuldt kendskab til den østrigske juridiske situation, ifølge hvilken kun udbydere, der har tilladelse til at tilbyde deres tjenester til onlinespil på grundlag af en østrigsk spillelicens; og

(b) LeoVegas Gaming PLC tilbyder sine tjenester på grundlag af en licens udstedt af Malta Gaming Authority.

"""

Det betyder, at man bør bekræfte eller acceptere, at LeoVegas opererer ulovligt i Østrig, da de beviseligt ikke har en østrigsk licens. Samtidig giver de dig deres ulovlighed på skrift... som sagt utroligt og bare fed!

Er det fair at spille der, selvom du kender til det?

Dette spørgsmål dukker ikke engang op, fordi Højesteret har truffet en klar dom i denne forbindelse: Selvom du spiller på disse casinoer med vilje eller efter bedste overbevisning, har du fuld ret til en refusion!

Årsag: Hvis online casinoer ikke overholder loven eller snyder, behøver de ikke at blive overrasket, hvis de bliver "flået"! En strålende beslutning og mere end forståelig...

Fordi én ting er ved at blive glemt her: Årsagen er, at Østrig prioriterer spillerbeskyttelse højt (strenge indskudsgrænser, begrænsede indsatser osv.)!

Især Casino Guru burde faktisk være meget bekymret over spillerbeskyttelse og ikke kun godkende disse casinoer...

Og spørgsmålet om, hvorvidt nogen ved, at de ikke burde spille på disse kasinoer, ville ikke engang opstå, hvis disse virksomheder ville overholde den juridiske situation og ikke tillade adgang fra Østrig i første omgang!

Jeg synes, at alt er afklaret, men det ligger selvfølgelig i sagens natur, at her er forskellige synspunkter/meninger og forskellige interesser repræsenteret...

I see this as the part where players recite the laws while we care about general fairness.

Frankly, we are not lawyers and mostly apply a slightly different point of view. I'm amazed at how many players from German-speaking countries are so passionate about the ways of the law, though. It's almost inspiring.

In our point of view, however, it is always inaccurate to say that a casino is illegal. If, for example, a casino with Malta takes a license for players from Germany, the German and the German government could say that it is illegal from the point of view of the law in Germany. On the other hand, the Maltese licensing authority already decided in the past (and I know that the Maltese government also decided that) that such a casino is legal. From Malta's point of view, this is a company that is based in Malta and runs its legal online business there. The fact that a casino from Malta allows players from Germany to play with them is completely legal according to the law of Malta, where the casino is based.

So for such a casino, the term offshore licensed can be used from the point of view of Germany (it is not licensed within Germany). If it was licensed in Germany, it is onshore licensed.

Thank you for your contribution to the topic. 👌 Much appreciated.

Hey,

I have a account in LeoVegas and I have won 15k nearly a month back. My account is blocked since then due to reviewing and no update at all.

What can be done? No updates ? How much time they usually take.? All requested documents are already provided

Anyone having issues with withdrawal reviews

Hello,

I understand how upsetting and exhausting this must feel, especially when you’ve done your part and nothing seems to move forward on the casino's side. In such circumstances, it can be challenging to make informed decisions; I believe the casino should provide you with regular updates.

I saw this part in the complaint, though: "But this time I have not been able to withdraw as they stop the site while I was playing." what does it mean, please? Can you give me some context, please? In any case, I still think the casino is responsible for providing clearer explanations.

It means I was playing and my game stopped in between and I was thrown out of the site. I was then never allowed to login since then. They told me account is blocked and hence the money in the account also. I never got a chance to withdraw that money as account was blocked during my playing ..

And literally there has been no updates at all expect to wait wait wait till the review is on which has no time frame. And when u stress their support team that this causes stress they catch your words and then tell that your case will again be sending to safer gambling team as u are getting stress due to gambling. But they need to understand the stress is due to non receipt of payments and not gambling.

And like this review keeps on and on and on with no updates.

Hi again,

Thanks for explaining the situation in more detail! That must have been incredibly frustrating, especially being locked out mid-game and then left in the dark for weeks. I can absolutely understand why this has caused you so much stress. Waiting without any updates can feel like you’re stuck with no control over what happens next.

Honestly, I really hope the complaint you submitted will help move things forward. Casinos should not only communicate clearly but also be able to distinguish between gambling-related stress and the completely valid frustration of waiting endlessly for your winnings.

Let’s see if we can get some clarity through the complaint process. You’ve done the right thing by speaking up!

Hold on, please.

Jeg spillede Cluster Gems spilleautomaten en hel dag, og den udbetalte aldrig penge! Ifølge loven skal de refundere en del af indsatserne. Jeg vil gerne indgive en klage til Leo Vegas Casino!

Hey, I'm afraid I have to disappoint you, but if you want a refund just because you didn't win anything on the game all day, that's probably not going to be possible. 

Unfortunately, that's not a reason for the casino to give you your money back. 

So I don't recommend filing a complaint either, because it will most likely not be accepted.

I'm quite interested, though, in your statement that according to the law, this cannot be the case. According to which law?🤔

Lad mig forklare det bedre. Jeg startede med at spille for 20 cent og endte så med 1,60 cent. Spilleautomaten udbetalte aldrig. Da jeg spurgte kundeservice, om de udbetalte noget, lukkede de min spillekonto. Jeg synes ikke, det er fair. Jeg vil gerne indgive en klage. Ifølge loven burde de refundere 65% af indsatserne.

Hej .. jeg vil gerne spørge dig ... hvorfor skulle den give dig 65%, måske taler du om RTP?

vWell, but from what you're saying, I still think you're not entitled to a refund. It doesn't matter what bet you had. If there was a technical problem, such that you had a winning spin and it didn't credit you anything, it just took your money, and this happened all the time, then I would understand. 

But the way you describe it has nothing to do with why you should get a refund. That's not how casinos work. When the casino closed your account, did you have a positive balance there? I'll ask again, under what law should they give you a 65% refund?