Librabet Casino – generel debat (side 11)

Hej,

Desværre er det stadig bare "dine penge bliver helt sikkert snart udbetalt." Men der sker faktisk ingenting.

Og jeg vidste ikke om de 14 dage, undskyld!

Do not worry about it at all. It is our standard procedure in all the complaints. Our team is unable to intervene any earlier, unfortunately.

Now let's see if they will move forward with it by Monday and pay your winnings, yeah?

Jeg har fået mine penge 🙂 Tak for hjælpen under alle omstændigheder!

Congratulations, and you're welcome.

Do you think you'll stay here to play? 🙂

Så jeg spiller stadig der, og jeg har endnu en udbetaling i vente... Men jeg tjekker om der er bedre sider, da Merkur-spil ikke tilbydes der længere, og jeg plejede altid at spille dem.

Are you an avid fan of Merkur Games? If you find a decent casino with those games, please share with others. I recall a few people had asked in the past...

Thank you, and I'm glad you received the money.

TIMELINE OF EVENTS:

1. Winning 17 000€ on 7.2.2026
2. February 15, 2026 5x cancelled 500€ withdrawals later: My withdrawal of €500 was once again cancelled. Agent X informed me that "withdrawal was cancelled because the verification of your gaming account is required" and instructed me to upload documents via the verification section.
3. February 15, 2026: I immediately attempted to upload verification documents, but discovered that the Verification section of my account displays the message: "At the moment your account does not require Verification" with status "Not verified!" — and provides NO option to upload any documents whatsoever. I reported this issue immediately.
4. February 15-17, 2026: I have contacted support team repeatedly through multiple channels: Email exchanges with agents: X, Y, Z, X2, Y2, Z2, and X3.  
5. THREE separate live chat escalations with agents: A, B, and C
6. Every single agent has given the same response: "forwarded to the relevant department"
7. Agent X confirmed on live chat that the withdrawal block is an "administration's decision"
8. NO agent has been able to resolve the issue or provide a specific timeline
9. February 18, 2026: After 11 days, my €17,000 balance remains completely inaccessible. Not a single withdrawal attempt has been processed.

THE CORE PROBLEM:

Platform has created a contradictory and impossible situation:

- they require verification to process withdrawals

- But Verification page explicitly states my account "does not require Verification" and provides NO document upload functionality

- This means I am unable to comply with requirement, through no fault of my own

- Meanwhile, all my funds (€17,000) remain frozen

This is not a technical glitch — this is a systemic failure that prevents me from accessing my own funds while simultaneously making compliance with stated requirements impossible.

So, did the casino inform you that you have to send documents for verification? By email, perhaps?

Are you still able to log in to your account even though the funds are frozen, though?

I'm great, thank you for asking.

Kubo should reply within the timer; do not worry. Your complaint has been looked over as have many others.

Please stay patient.

Indtil sidste år var de meget seriøse og punktlige, men så skiftede de manager både der og hos Viphive, og det gik ned ad bakke. Betalinger, som skulle være hurtige, blev meget langsomme, og problemerne med at indbetale penge på min spillekonto var enorme på grund af sandsynlig sortlistning fra Visa og Mastercard. Hjælpechatten er ubrugelig og magtesløs. De lukkede min konto, og jeg havde stadig et betydeligt cashback-krav. Derfor indgav jeg en klage her på Casinoguru.

Hello, I'm sure my colleagues will try to investigate anything related to fair approval based on specific rules applied to you. I appreciate you sharing your observation and hope there is a way to accept your claim. Would you keep us posted, perhaps? Complaint threads are separate from the forum, making it difficult to track players, but I'd like to stay in touch.

Helt sikkert!!!

Thanks in advance for your efforts. Let's hope something can be done about this cashback situation. 🤞