2 år siden
Hvis du vil diskutere noget i relation til Librabet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Librabet Casino – generel debat
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2 år siden
I'm having serious issues withdrawing winning funds from this website. They keep saying everything is OK.. I'm extremely concerned this website is a scam. Any advise on this please?
Brendan.
2 år siden
I'd give them 2 weeks in total. If there's everything OK as they claim, they should send you the winnings within 2 weeks. That's enough time.
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2 år siden
Hi Daniel
Thanks for the reply.
So if after 2 weeks I get nothing.
What will I do?
Will I send complaint to gambling commission? Or what options do I have... Its rediculous. The second or even if I get the funds I'm closing down that acc
2 år siden
I can see here that Librabet has many resolved complaints on our website so I believe it was a good idea to start with submitting the complaint here. Let's see how it develops.
2 år siden
Seriøst hvordan får dette casino denne bedømmelse. Spil bliver ved med at gå ned, så virker de spil, du lige har spillet, ikke længere. Jeg har spillet i 4 timer, gik ned omkring 50 gange fra supporten, du hører, at vi har vedligeholdelse ok, men 5. 7. 9 gange på dagen har jeg spillet i dårlige kasinoer, men dette er hårdheden, så det er ikke sjovt at spille 9 stjerner ud af 10 er bare en stor joke siden fungerer bare ikke.
Automatisk oversættelse:
2 år siden
Hello,
I gave the casino a try and everything was smooth and pleasant. However, I can imagine that it's not good to let players play when the site is under maintenance. On the other hand, I think that it's ok if the site runs smoothly after the update.
To learn more about the casino's reputation, kindly check the proper tab:
https://casino.guru/Librabet-Casino-review#tab=js-tab-reputation
1 år siden
God eftermiddag, jeg har været registreret i dette casino i to uger. Sidste mandag anmodede jeg om en hævning på €170 med kort. Efter at have kontaktet dem via chat i går fortæller de mig, at det normalt tager 3 hverdage. Hvad er min overraskelse, at de i dag annullerer tilbagetrækningen og returnerer saldoen til min konto.
De har ikke underrettet mig på nogen måde om årsagen.. hvis noget skal bekræftes.. de annullerer uden at give nogen yderligere forklaringer.. chatsupporten ved ikke, hvordan de skal forklare mig det.. de fortæller mig bare, at de læg en seddel, så økonomiafdelingen kan kontakte mig. I øjeblikket er denne bookmaker ikke særlig seriøs. Jeg anmoder om din mægling for at kunne hæve min indtjening.
Automatisk oversættelse:
1 år siden
God eftermiddag, jeg har været registreret i dette casino i to uger. Sidste mandag anmodede jeg om en hævning på €170 med kort. Efter at have kontaktet dem via chat i går fortæller de mig, at det normalt tager 3 hverdage. Hvad er min overraskelse, at de i dag annullerer tilbagetrækningen og returnerer saldoen til min konto.
De har ikke underrettet mig på nogen måde om årsagen.. hvis noget skal bekræftes.. de annullerer uden at give nogen yderligere forklaringer.. chatsupporten ved ikke, hvordan de skal forklare mig det.. de fortæller mig bare, at de læg en seddel, så økonomiafdelingen kan kontakte mig. I øjeblikket er denne bookmaker ikke særlig seriøs. Jeg anmoder om din mægling for at kunne hæve min indtjening.
Automatisk oversættelse:
1 år siden
Hello Juan1988,
as my colleague Kristina already said in your complaint. This can be caused by several things. This may be due to an incomplete KYC verification process or due to many withdrawal requests from players or it could be because of some rule violation. Please try to wait a little bit longer. 🙂
Redigeret af forfatter 1 år siden
1 år siden
Librabet closed my account for no reason and stole almost all the money. Account have been closed for no reason and I don't care why but the money must be returned to the customer not stolen. They don't want me to play with them anymore.. ok, but money is paid out, not stolen. Probably the account were closed because I am a player who brings them losses and not profits. I had almost PLN 1,000 in my account and after a month of tormenting them with e-mails, they only withdraw... PLN 60 (!!!). All bookmakers licensed by Rabidi N.V. it's a scam. Stay away from them.
1 år siden
I'm sorry the casino isn't willing to listen to our recommendation. 🙁
Allow me to quote from the complaint, if you don't mind:
"We strongly disagree with the casino's decision to confiscate your winnings due to a rule that we consider to be predatory and against our Fair gambling codex. We are forced to close the complaint as ‘unresolved’, which will influence the casino’s rating in a negative way."
1 år siden
I have enjoyed playing on this casino and casinos under same brand.
Only complain against librabet is that it seems that withdrawal time is taking very long. I have waited for over a week for withdrawal under 100€ which i got playing as raw deposit since bonus was cancelled cause of managments decision even tho i had email that was offering me 100% bonus.
1 år siden
That's good to know, and I thank you for submitting the user review too!
One week for the withdrawal sounds far too much, but sometimes - it depends. Was KYC verification included, perhaps?
Furthermore, are you still allowed to take other bonuses? I know this "management's decision" as the final state of bonuses termination. 🙂 So, I'm curious.
1 år siden
No KYC included and i was told everything is fine in this matter also. It was just due to technical error it seems, which is a bit strange cause i was told many times its just in que for processing everything is fine etc.
I am not sure if im allowed to take more bonuses. I quess i have to ask but i doubt since there was bonus available but when i deposited i was told in live chat that im not allowed to get bonus by managements decision.
1 år siden
Ok, that's not as clear as I was hoping for. Such inconsistency may raise some suspicion, right?
If you still struggle with the withdrawal, maybe it is time to submit a complaint here on our website:
https://casino.guru/complaints/create
Just be aware there are hundreds of recently opened complaints, but the team is doing all they can to keep up with new ones.
How does it sound to you?
1 år siden
Everything is fine now, i made new withdrawal request and it was processed faster and money arrived within 2 days
Redigeret af forfatter 1 år siden
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1 år siden
Cool! I was hoping the complaint won't be necessary 😀.
Could you share what made you pick up this particular casino anyway? I mean, I'm just curious how players choose where to play. No need to answer, of course.
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1 år siden
Skurke. De betaler aldrig spillerudbetalinger. Tro ikke på noget, de skriver ovenfor. Disse tyve er ikke dine 1 euro værd.
Automatisk oversættelse:
1 år siden
Send us the receipt you lier.
1 år siden
Sure Tirokafteri . where do you want me to send it? Can you read what i wrote? It took me over week to make this withdrawal what i got and they declined my bonus which they had promoted? I was not saying this in positive way. 
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