Linebet Casino – generel debat

Hvis du vil diskutere noget i relation til Linebet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, meget godt, er der nogen her, der spiller på linebet?

Fordi jeg har sendt en e-mail siden den 6. februar, og jeg stadig ikke har modtaget et svar, bliver support ved med at svare mig det samme og venter på et svar fra e-mailen, men det kommer aldrig. Jeg kan ikke hæve de penge, som jeg indsatte fra begyndelsen, og som jeg har brug for akut.

Er der nogen, der ved, hvor jeg kan klage, så kasinoet kan give mig et svar på min protest?

Hello. Sorry to hear you have to go thru another issue with this casino. I have seen your complaint 👈, where our team is waiting for the casinos response. You said that your account had been verified last time, when you've had another withdrawal issue there, right? Luckily that one was solved and you were able to get your money. The one think which comes to my mind is, that maybe they need to do some additional checks, and that is why it's taking a bit longer. The support should inform you about that, but unfortunately, as you said, there has been no response from them, right? Hopefully our complaint team will get some more information, so the case can proceed further. 🤞

The platform is: LINEBET Amount: 58k euros The title says it all, but i won too much that i found out i got restricted from online casino betting, contacted support and they told me i should send them my ID, i searched online and found out that it is not safe to send ID cuz it can be used in fraudulent activities (i’m from morocco). So i became hesitant about sending them any information. Cuz, pretty sure even if i send them the documents they will ask for more and try their best to make me give so i can’t requests a withraw. And they can sell my ID for extra income to the casino, what should i do ?

Hi, let me put it this way, if you have won a relatively large sum, there is nothing unusual about the player having to verify himself in the casino. This includes sending ID and you may have to send more. I wouldn't say it's necessarily because the casino wants to misuse your documents. It's a classic in almost all casinos. 

So I would cooperate if you want to get the money, and if the casino still has something and it's going to take an infinite amount of time and you can't figure it out, you can write and we'll try to help. 

How does that sound?

Linebet asked me for ID + selfie holding ID near my face as requested. I sent both. Account still not verified for months, no clear update.

Security Team only keep asking the same picture again and again.

Account number : 909258787.

I need help.

I’ve been trying to verify my Linebet account for months and the process doesn’t seem to move forward.

Here’s what happened:

1. Linebet asked me to send photos of the documents I used during registration. I sent them.

2. After that, security team asked for a selfie holding my ID next to my face, with the background showing I’m contacting the security department. I sent that as well, following the exact instructions.

3. Since then, my account is still unverified. Customer support only replies robotic messagrs and gives no timeline or reason for the delay.

Case reference: 909258787

If anyone from Linebet support sees this, please check my case.

Hi, I see you've been going through the KYC verification process for quite some time, but your account still hasn't been verified. At the same time, the casino hasn't given you any meaningful explanation as to why the verification hasn't been completed or whether there's an issue with the documents or selfie you submitted.

I think that's the key point here. Knowing why the verification has been stalled for so long would help clarify the situation.

Since you've already been waiting for weeks without a resolution, I would recommend submitting a complaint here on our website.

You can find the complaint form here 👈

Our complaint team will review your case, contact the casino, and try to find out what's causing the delay and whether they can help move the verification process forward.

Hopefully, they'll be able to get a clearer answer from the casino than the one you've received so far.

Min konto blev lukket, og cirka 8.500 R$ blev tilbageholdt.

Det hele startede, da Linebet startede en verifikationsproces for min konto. Jeg samarbejdede fuldt ud fra starten og indsendte alle de dokumenter, der blev bedt om.

Problemet er, at virksomheden aldrig anmodede om alle dokumenterne på én gang. I stedet bad den om et nyt dokument med et par dages mellemrum, hvilket forlængede processen på ubestemt tid.

Under denne verifikationsproces indsendte jeg blandt andet følgende dokumenter:

Pas;

Nationalt kørekort (digital version, som er et officielt og fuldt gyldigt dokument i Brasilien);

Bankudtog i PDF-format;

Bevis for bopæl;

Adskillige selfies i henhold til virksomhedens instruktioner, herunder billeder med ID, den enhed, der blev brugt til væddemål, og et ark papir med en kode og dato.

Selv efter at have opfyldt alle anmodninger, fortsatte virksomheden med at skabe nye krav.

Ved flere lejligheder bad jeg dem om at liste alle nødvendige dokumenter på én gang for at forhindre, at verifikationsprocessen skulle trække ud i ugevis. Denne anmodning blev fuldstændig ignoreret.

Derudover tog kundesupporten flere dage om at svare på hver besked, hvilket gjorde processen ekstremt langsom.

Til sidst lukkede Linebet blot min konto og tilbageholdt cirka R$ 8.500 i stedet for at fuldføre verifikationen.

Den eneste begrundelse, der blev givet, var en generisk besked, der angav, at jeg havde overtrådt vilkårene og betingelserne. Jeg blev dog på intet tidspunkt informeret om, hvilken regel jeg angiveligt havde overtrådt, og der blev heller ikke fremlagt beviser, der retfærdiggjorde en så alvorlig foranstaltning.

Jeg kontaktede dem flere gange og bad om en specifik forklaring. Virksomhedens svar var, at de kan begrænse eller lukke konti "efter eget skøn" uden at give nogen begrundelse.

Jeg anerkender, at en sportsbook har ret til at udføre verifikationsprocedurer for at forhindre svindel. Det, jeg finder uacceptabelt, er at tvinge kunden til at indsende dokument efter dokument i ugevis og, i slutningen af ​​hele denne proces, lukke kontoen og tilbageholde en stor saldo uden specifikt at forklare, hvad der skete.

Mit mål med denne klage er at opnå en uafhængig gennemgang af sagen og at tvinge Linebet til at specificere, hvad den påståede overtrædelse af vilkårene og betingelserne var – eller, hvis der ikke er grundlag for denne beskyldning, at refundere de tilbageholdte beløb fuldt ud.

Mit ID: 1687820959

Hello, I understand you ask for an independent review of the case and to compel Linebet to specify what the alleged violation of the Terms and Conditions was.

Therefore, I'm sorry to say that when sports betting is involved, we cannot offer such an investigation since Casino Guru is focused on Casinos. Every time I ask fellow bettors for websites they use in similar cases, they don't recommend any. 😐

This is really a tough situation. And what about the official casino license?

Well, if there's no sports betting action involved here, we can go through the complaint, but no promises. You know, mediators decide.