Have you already verified your casino account ? I think that if the casino closed your account, at least some explanation would be appropriate, since we have basically nothing.
Therefore, we will have to wait and see what our team finds out. I hope this will be resolved as soon as possible.
Of course, if you have something new, please update the complaint and also us. I will keep my fingers crossed for you. 🤞
They hadn’t asked for verification. I send my driving license but that was it. Normally that sort of stuff would be done before I make a deposit or shortly after. I’m willing to provide it to them. There’s literally no wrong doing on my part.
Some casinos require it right away, some require it when you make your first withdrawal, and some require it after you win a larger amount, for example.
However, it's great to have everything ready to go and to be able to provide it if they need it. And since you say that in your opinion there was no violation on your part, as I said, it would be best to hear something from the casino as well. In the meantime, we'll let our team investigate the whole situation.
Kan du dele hvad der skete. Har de betalt dig fortjenesten på 43000 euro
Unfortunately, we never learned what happened. The reason is that this player stopped responding to our complaint team. You can check the complaint over here 👈.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
