Lucky Circus Casino – generel debat (side 2)

I am a VIP member in Lucky Circus. It used to be okay for the past few months. Very good game selections, good customer service but 2 days ago, I won 5,000€ and suddenly , VIP manager cannot be contacted. Chat in the website is unresponsive, email are not replying. I don’t know where to make a follow up.

Going from regular contact with your VIP manager to no response after a €5,000 win would worry me too.

Lucky Circus is already reviewed on Casino Guru, and there’s also a discussion thread for the casino where you can share updates.

Have you requested a withdrawal yet? If so, when did you submit it, what status does it show, and is your account verified? That will help us tell whether the issue is a pending payment or the lack of a response from support.

For now, keep the withdrawal request in place and avoid playing with the winnings while you wait for an answer.

Hello,

I have submitted 2 days ago and usually VIP takes only 3 hours for the withdrawal process according to my VIP manager. Status is in pending But now it’s been 2 days that I cannot contact VIP manager and chat widget is unresponsive. Email doesn’t reply as well please help me.My account is verified. Strange that they don’t reply and turn off the chat widget. VIP manager is offline for how many days. I appreciate

Two days is quite a difference from the three hours your VIP manager mentioned. The withdrawal is still pending, and I understand why the lack of any reply from the manager, chat, or email worries you, especially with your account already verified.

We usually allow casinos up to 14 days to process a withdrawal, so it is still early to draw a conclusion about the payment itself. I would leave the request pending for now and keep a record of the withdrawal and your attempts to contact support. If there is still no payment or clear explanation after 14 days, we can look at helping you through a complaint.

Please let us know if the status changes or the casino gets back to you.