Lucky Circus Casino – generel debat (side 2)

I am a VIP member in Lucky Circus. It used to be okay for the past few months. Very good game selections, good customer service but 2 days ago, I won 5,000€ and suddenly , VIP manager cannot be contacted. Chat in the website is unresponsive, email are not replying. I don’t know where to make a follow up.

Going from regular contact with your VIP manager to no response after a €5,000 win would worry me too.

Lucky Circus is already reviewed on Casino Guru, and there’s also a discussion thread for the casino where you can share updates.

Have you requested a withdrawal yet? If so, when did you submit it, what status does it show, and is your account verified? That will help us tell whether the issue is a pending payment or the lack of a response from support.

For now, keep the withdrawal request in place and avoid playing with the winnings while you wait for an answer.

Hello,

I have submitted 2 days ago and usually VIP takes only 3 hours for the withdrawal process according to my VIP manager. Status is in pending But now it’s been 2 days that I cannot contact VIP manager and chat widget is unresponsive. Email doesn’t reply as well please help me.My account is verified. Strange that they don’t reply and turn off the chat widget. VIP manager is offline for how many days. I appreciate

Two days is quite a difference from the three hours your VIP manager mentioned. The withdrawal is still pending, and I understand why the lack of any reply from the manager, chat, or email worries you, especially with your account already verified.

We usually allow casinos up to 14 days to process a withdrawal, so it is still early to draw a conclusion about the payment itself. I would leave the request pending for now and keep a record of the withdrawal and your attempts to contact support. If there is still no payment or clear explanation after 14 days, we can look at helping you through a complaint.

Please let us know if the status changes or the casino gets back to you.

Hi. Today, I got 2,500 pay out. lucky circus casino said that I can withdraw the rest by next. Thanks a lot

That's some great news. 🙂🍀

Can you also update me when you have all your money?

Bekræftede e-mailen, at de 4.000 euro var blevet godkendt, eller bare at de havde modtaget ansøgningen?

Hej

Efter min mand vandt fantastiske €70.000 hos Lucky Circus i maj, fik han tildelt en VIP-manager. Denne manager informerede ham om, at han kunne hæve €2.500 ugentligt. Nu er der €12.000 tilbage på kontoen, og i de sidste fire uger har de annulleret alle hævninger, først fordi én betaling pludselig mangler, derefter noget andet. Manageren kan ikke kontaktes. Han har nu sendt alle sine dokumenter tre gange, og alt er klart. Genbekræftelsesprocessen er fuldført. Nu har vi i de sidste to uger fået at vide, at Lucky Circus lukker den 31. oktober. Vi er ved at være forvirrede, fordi alle forsøg på at hæve penge bliver afvist.

Four weeks of cancelled withdrawals is already quite concerning, especially if the reverification has been completed and your husband has around €12,000 still left in the account.

What also stands out is that the reason for cancelling the withdrawals seems to keep changing, while the VIP manager is no longer reachable.

Regarding the information that Lucky Circus is supposedly closing on October 31, I haven't been able to confirm that from our current information, so I wouldn't rely on that claim alone.

At this point, I would recommend him submitting a complaint and including the cancelled withdrawal history, the confirmation that reverification was completed, and any messages mentioning the supposed closure date.

With this amount involved and the withdrawals already being rejected for several weeks, I think it makes sense for our Complaints Team to look into it.

"Regarding the information that Lucky Circus is supposedly closing on October 31, I haven't been able to confirm that from our current information, so I wouldn't rely on that claim alone"

There is an announcement on their site that they close on Oct 31.