Lucky Whale Casino – generel debat

Hvis du vil diskutere noget i relation til Lucky Whale Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

HOLD DIG VÆK, BETAL IKKE UD!!! De tilbyder angiveligt ØJEBLIKKE udbetalinger, men de eksisterer ikke! Jeg har ventet i dagevis på en udbetaling via krypto (SOL), som angiveligt blev sendt, men nu siger de, at der var en teknisk fejl. Ingen kan sige, hvor lang tid det vil tage! Gør dig selv en tjeneste og indbetal ikke noget der! Dette casino er en FIDEL, intet mere eller mindre!

Hi, I see you're having trouble with withdrawing. May I know how long you have been waiting? Crypto withdrawals should be the fastest but sometimes technical problems can occur. Of course, if it takes unnecessarily long and you don't have further information, we would try to help you. 

Jeg har ventet i to dage, og der er ikke sket noget...

Der er ingen tid eller andet, du bliver blokeret i live chatten, og e-mails bliver ikke besvaret

Det værste casino, jeg nogensinde har set, når det kommer til krypto.

Jeg tror, ​​der ikke kommer mere, det er sådan et svindelkasino opfører sig

Hi,

This is Lucky Whale Casino.

Your withdrawal was delayed roughly ten minutes. You received it. You behaved very abusively towards our customer service agents, swearing and cursing despite several warnings to stop. You have been blocked from Live Chat due to this.

We are baffled at this entire situation as you had your withdrawal relatively quickly.

I see that the casino also seems to have written, so do you have your withdrawal or not? Could you please confirm that for me?

Hello casino representative, if you would like to have an official account and write as a casino, it is possible to link your account to your casino. It will also be available to respond to complaints on our website. 

You also need to follow some rules, which you can find here on this link.

You need to write to the email you find in the link and if there is a problem you can ask anything you are interested in. 

Have a nice day so far. 🙂

Hi thanks, I just followed the steps to get the account verified.

Great, so we'll get to it soon and help you with whatever you need. 🙂

Have a nice day!

This website keeps delaying my withdrawal of 526 USDT for 2 months. I requested withdrawal since 13 Feb 2025, but they keep pending my request for no reason. Please stay away from this scamming site, everyone.

Hi, two months is quite a long time. Did the casino say anything at all about your money and withdrawal? 

According to the complaint you opened, I saw that you are already verified in the casino and you didn't play with the bonus. So I find it quite unusual that you are waiting and you don't even know how long it will take. 

That's why, as I said, it was a good move to lodge the complaint and we'll try to help you somehow. 

I hope that I will be successful and that you will get your money.

I got this email after I went on live chat to ask about my withdrawal.

LuckyWhale <1809562077@tickets.helpdesk.com> Unsubscribe

Sat, Apr 5, 2:16 PM (4 days ago)

to me

Hi, seiha seng

Hello Seiha,

We would like to inform you that your withdrawal request is currently pending as our responsible team is conducting a review of your account.

Once the checks are completed, we will update you accordingly. We appreciate your patience and understanding during this process.

If you have any questions, please feel free to contact our support team.

Best regards,

LuckyWhale Team

Ticket ID: XZ4BUW

Assigned agent: Lucy

I guess it won't be sufficient for me if I'm honest.

Two months is too long for investigation or some check of the account and I would like to know something more concrete about the situation.

But, they probably don't have anything so we will have to wait a bit more till our team contact them.

I wish everything turn out well in the end.

Complaint team will be here for you. 🙂

Rådgiv venligst hvad jeg skal gøre? Jeg fremsatte en anmodning om tilbagetrækning for 2 uger siden. Anmodningen er endnu ikke blevet bekræftet. Hver dag i livechatten skriver de til mig, at jeg skal vente lidt. Jeg har ventet i 2 uger, og anmodningen er ikke blevet bekræftet endnu! Beløbet er kun $156! Dette er ikke min første tilbagetrækning! Før det hævede jeg meget større beløb! Og de bekræftede transaktionen inden for 24 timer! Hvad skete der med dem nu?

Have you tried to contact the support by email to find out? Live chat many times doesn't know what is going on with withdrawals, you know.

Is it related to sports or casino games, please?

same answer without solution

Understand.

I hope that our team and your complaint resolver will be able to contact the casino regarding your complaint then.

Ingen svarer på mailen. I chatten siger de igen, at vi må vente. Der er gået 18 dage. Jeg har satset på sport og spillet casinospil.

Let's try to file a complaint then. What do you say?

Hopefully our team will be able to get in touch with the casino and find out the reason for all this.

You know the process by now, so here's the link for you.

I’ve currently got a problem, from the united kingdom (which is prohibited from the site) but I’m in Switzerland currently on holiday and I have been for a while and I will continue to be for a while. I won a decent amount 0.58ETH (playing in Switzerland) but I cannot pass kyc due to my uk documents. I spoke to their online team who said I was able to play from any region that’s not restricted if I’m at that location currently. I’m awaiting a response from management on if I can get verified some other way to be able to get my withdrawal, if I’m honest this site is legit and is clearly trying to help me here. I do hope they can process the withdrawals as they are via crypto and I’ve depsoited quite a lot. The live chat team is really nice also.