The player created multiple accounts to claim the welcome bonus multiple times, which is a direct violation of our Terms of Service.
The player deposited 0.38620560 LTC from wallet ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 1ff63946528b2cc4f806d6f7abb4bceabf9ffd33a692bd8c076ab031589e065b. The player claimed the welcome bonus and played Big Bass Halloween 3 and Big Bass Amazon Xtreme.
The player also used another account to claim the welcome bonus. The player deposited 0.48379906 LTC from the same wallet used to deposit LTC for his other account (ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj) with transaction hash 96b8df40a46094d803cb8a9bc84c9e5776d11ffe8a3d4431a19bc32ffc928703 and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).
There is also a third account that deposited 0.46608664 LTC from wallet ltc1qedc25x8havsj0pzauu6ze7duuv9dxpzs42udj6 — a wallet that transacted directly with the shared deposit wallet above, sending 0.83658673 LTC to ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 085c3083a6ee55d83a87635eb0d107370a1c2d9301402dcd11c63843db74fe86. This account also claimed the welcome bonus and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).
The user claims that he only holds one account; this evidence proves indisputably the contrary.
Once the player had been notified of this fraud, he stated that (a) he did not claim a bonus — which is factually incorrect, as all three accounts claimed the welcome bonus; and (b) that it was not his account but that he had funded a friend's — which is itself a violation of our Terms of Service.
Section 3.4: "You are permitted to have only one LuckyAnon Account. If you attempt to open more than one LuckyAnon Account, any and all such accounts may be blocked, suspended or closed, and any funds, bonuses, and winnings in those accounts may be frozen, deducted, or forfeited. We may determine account linkage by any means available to us." Section 4.1 further requires that "You participate in LuckyAnon games on your own behalf and not on behalf of any other person."
His accounts have been permanently restricted.
The player created multiple accounts to claim the welcome bonus multiple times, which is a direct violation of our Terms of Service.
The player deposited 0.38620560 LTC from wallet ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 1ff63946528b2cc4f806d6f7abb4bceabf9ffd33a692bd8c076ab031589e065b. The player claimed the welcome bonus and played Big Bass Halloween 3 and Big Bass Amazon Xtreme.
The player also used another account to claim the welcome bonus. The player deposited 0.48379906 LTC from the same wallet used to deposit LTC for his other account (ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj) with transaction hash 96b8df40a46094d803cb8a9bc84c9e5776d11ffe8a3d4431a19bc32ffc928703 and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).
There is also a third account that deposited 0.46608664 LTC from wallet ltc1qedc25x8havsj0pzauu6ze7duuv9dxpzs42udj6 — a wallet that transacted directly with the shared deposit wallet above, sending 0.83658673 LTC to ltc1ql6ywdp8c3kq4mqv0hdstdxnek0qqcd532wyttj in transaction hash 085c3083a6ee55d83a87635eb0d107370a1c2d9301402dcd11c63843db74fe86. This account also claimed the welcome bonus and played the same games (Big Bass Halloween 3 and Big Bass Amazon Xtreme).
The user claims that he only holds one account; this evidence proves indisputably the contrary.
Once the player had been notified of this fraud, he stated that (a) he did not claim a bonus — which is factually incorrect, as all three accounts claimed the welcome bonus; and (b) that it was not his account but that he had funded a friend's — which is itself a violation of our Terms of Service.
Section 3.4: "You are permitted to have only one LuckyAnon Account. If you attempt to open more than one LuckyAnon Account, any and all such accounts may be blocked, suspended or closed, and any funds, bonuses, and winnings in those accounts may be frozen, deducted, or forfeited. We may determine account linkage by any means available to us." Section 4.1 further requires that "You participate in LuckyAnon games on your own behalf and not on behalf of any other person."
His accounts have been permanently restricted.
Jeg er her for at udtrykke min forargelse over Lucky Anon-platformen. Platformen tog seks af mine indbetalinger i ETH, og jeg tabte dem. Jeg indbetalte derefter igen og modtog en bonus på 12.500 USD – indtil videre går det godt. Jeg anmodede om en udbetaling, men den forblev afventende. Næste dag blev pengene returneret til min konto. Jeg kontaktede dem via chat, og de bad mig om at kontakte dem via e-mail – okay. Platformens svar via e-mail var:
"Du er blevet udelukket, fordi systemet har registreret, at du har flere konti på den samme platform," selvom jeg kun havde registreret mig der én gang. Jeg var ikke bekendt med denne platform, da jeg er VIP hos Gamdom, Blaze, Betfury og andre; de besluttede simpelthen at blokere min udbetaling og min konto uden at jeg har gjort noget forkert, jeg anlægger sag for at få min saldo, der er der, inddrevet. Vær forsigtig - der er mange klager over denne platform af samme grund. Tjek Trustpilot, så vil du se, at det er de samme klager fra brugerne, så du kan se, at problemet ikke er os - det er platformen. Når vi vinder, udbetaler de ikke og finder på undskyldninger. Vær forsigtig med dem.
Hello, so you're saying that you never had an account here and that the casino incorrectly confiscated your money, right?
If that's the case, I think the best thing would be to let our team look into it and investigate the whole situation. That our team will do as I saw you already opened complaint.
I hope we'll be able to reach a fair resolution and that everything will be properly explained.
Godmorgen. Nej, jeg har aldrig haft en konto på den platform – medmindre den opererer under et andet navn i Brasilien – men jeg tilmeldte mig i sidste uge, lavede seks indbetalinger og vandt på den sidste. Og denne platform blokerede min saldo og spillene, men ikke indbetalingen – hvis jeg indbetaler, accepterer den det. For mig er det helt forkert; hvis du er blokeret, burde den ikke engang acceptere en indbetaling, vel? Tak for din hjælp; jeg håber, de i det mindste udbetaler det, jeg vandt.
I always find it interesting to see how different players have different experiences with the same casino. Some focus more on bonuses, while others care about payments, support, and game selection. Reading real user feedback is probably the best way to understand a platform before trying it.
Tak, bare et spørgsmål mere: Når platformen er legitim, lader den dig ikke åbne en anden konto, vel? Eller den fortæller dig, at der allerede findes en konto med den e-mailadresse – så det er endnu en alvorlig fejl, de har begået.
Thanks, just one more question: when the platform is legitimate, it doesn't let you open a second account, right? Or it tells you that an account already exists with that email address—so that's another serious mistake they've made.
Obrigado, só mais uma questão, quando a plataforma é seri, ela não deixa você abrir uma segunda conta concorda, ou ela avisa que já existe uma conta com esse e-mail, então tá aí mais uma questão grave que eles cometeram.
Well, if you tried to register using the same details, theoretically the system shouldn’t allow you to do so. However, if registration only requires things like an email address and phone number and you use different ones, then it’s quite possible that you could create another account.
It definitely wouldn’t be the first time a player has created multiple accounts simply because they forgot they already had one there from before. So in many cases, it can happen, and players need to be careful about it.
If you suspect that you might already have an account at the casino, it’s always better to contact the casino first and try to find out rather than create a new account, play, win, and only discover the issue during verification. That’s usually when the casino finds out that a player has another account.
Men du kan tjekke – jeg har aldrig haft en konto der; jeg vidste ikke engang, at platformen eksisterede. Plus, de sender mig bonusser – hvis jeg havde gjort noget forkert, ville jeg allerede være blokeret. Cashback-bonusserne kommer ind som sædvanligt, og jeg får også beskeder, der beder mig om at spille med bonusserne.
Hey, I think we all understand what you are saying, and the complaint thread is exactly the place where those things will be considered. Here on the forum, we see that you are convinced that nothing against the rules happened on your side, while at the same time the casino may view the situation differently.
Everything in between needs to be investigated and clarified.
In my opinion, it's vital not to consider a bonus offer or previously made withdrawals as a guarantee for future actions; that's not so simple. Also, with multiple accounts, the idea is that once the rules clearly state what is forbidden, it's up to the player not to cross them. Can feel how it differs from "when the platform is legitimate, it doesn't let you open a second account, right? Or it tells you that an account already exists with that email address—so that's another serious mistake they've made."
So, please be patient and let the complaint resolve those circumstances based on both sides' perspectives.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.