LuckyVibe Casino – generel debat

Hvis du vil diskutere noget i relation til LuckyVibe Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Delete please

Hi there! Is this about your Casino Guru account? Please let us know what to delete.

Hej. Jeg har ventet på min udbetaling i 8 dage nu. Siden den 20. maj står der

i tegnebogen "På farten".

Chatten er ikke nyttig, og jeg skal vente to uger. Selvfølgelig.

Hello, just as you say, try to give it some more time. 

Anyway, when the message says "on the go" I'm not sure if that means they've already sent them or if they're just about to. Is this status on your withdrawal from the beginning or was there a different one before?🤔

Statussen "På vej" har ligget i tegnebogen siden den 20. maj.

Betaling blev anmodet om den 18. maj.

Status har været uændret siden den 20. maj.

Jeg har dog allerede foretaget adskillige udbetalinger fra casinogruppen,

hvilket faktisk altid skete efter 3 dage.

Kun dette casino har dette problem.

Jeg er sikker på, at selv efter 2 uger vil intet ændre sig.

Jeg får ikke mine penge i løbet af de her 2 uger.

Jeg har mistanke om en teknisk fejl.

Sure, thanks. 

If you have already received money from this group and there has never been a problem, then I would be more positive that it could be the same in this case. 

At first I also thought it might be technical problems but the casino always communicates such things with the players. I mean, almost always.

So the status we are talking about probably won't be that the money is on its way if it hasn't changed in the entire withdrawal.

Anyway, I would wait until the end of this week and if nothing changes, I would file a complaint. 

That's my recommendation if you don't hear anything and you still don't have the money.

Nu, efter 8 dage, blev udbetalingen annulleret.

Da jeg spurgte, fortalte chatten mig, at der sandsynligvis var et problem med udbyderen.

og jeg ville modtage en e-mail, så snart problemet er løst.

Og igen kan jeg se ind i fremtiden og sige, at jeg aldrig vil modtage en e-mail.

vil modtage om emnet.

Hmm, if you don't receive any email in the near future and the casino doesn't explain why this happened, then definitely file a complaint so that our team can try to help you.

I would like to add that we give 14 days for the casino to pay out the player, so that is why I appeal to you to be patient a little bit more.

Bonussen blev omsat. Der blev vundet €24. Dette blev investeret i et væddemål, som blev vundet for €140.

Det resterende beløb på €1460 var gevinster uden bonus.

LEG IKKE MED DISSE SVINDLERE

Could you perhaps describe what exactly happened in more detail so we can understand it better?

Min udbetaling på €1460 blev annulleret og konfiskeret. Påstået årsag: Jeg tjente denne fortjeneste med en bonus...men det er falsk.

Bonussen blev brugt, og gevinsten på €24 blev investeret i et væddemål. Dette væddemål blev vundet for €140. Jeg vandt det resterende beløb uden at bruge bonussen.

Beslaglæggelsen af ​​hele min udbetaling er svigagtig.

Thank you. In other words, you considered the bonus fulfilled, while the casino sees the subsequent bet as another bonus bet.

Did you also submit a withdrawal request after finishing the bonus? Some bonuses end only when the winnings are subject to a withdrawal. Fulfilled wagering may not always bethe bonus ending.

Could these circumstances be why the casino claims the bonus was active?

Bonussen havde ingen yderligere effekt. Den var blevet opfyldt. Alt var fint. Størstedelen af ​​min udbetaling havde intet at gøre med bonuspengene. Derfor giver intet af dette mening.

Okay, thank you. In this case, I guess the complaint will reveal the issue eventually.

Let's just hope it won't take long, of course.

Hi,

I have created an account on this Casino on the 22nd of June. I have deposited 150€ through Skrill.

Imediately after processing the deposit, my account was banned for no reason specified by the Support Team via LiveChat.

I've contacted them afterwards, they have shown full support in performing a full refund of the amount deposited, requesting personal information and details of the transaction, everything was provided.

We are now on the 26th of June, the support team mentioned they are not able to process the refund via "Skrill" due to technical issues of the payment provider, recommending me to either accept Crypto or Mifinity for the payment of the refund.

I do not use Crypto or have a Mifinity wallet, only want to receive my refund via original method of payment (Skrill), but the casino is refusing to do so.

I believe it's highly unfair that I've made a deposit through Skrill and they are not accepting to refund on the same method, especially when the casino still accepts Skrill as Deposit/Withdrawal method, clearly showing there is no technical issue with the payment provider.

Did you encounter similar situations in the past? How did you sort it?

Kind regards,

Hugo

Hi,

This is quite an interesting situation.

Did the casino ever explain why your account was closed immediately after you made your deposit? That would be important to know.

One positive thing from what you've described is that the casino appears willing to refund your deposit, and they have been communicating with you about it. Regarding the payment method, I completely understand your position. I would also expect to receive the refund through the same method I used to make the deposit.

That said, if they are genuinely experiencing a technical issue with Skrill, they've at least suggested two alternative payment methods, although I understand that you don't use either of them.

Have you asked them how long they expect these technical issues to last? It might be worth asking whether you can simply wait until the issue is resolved and then receive the refund back to your Skrill account.

If they can't provide you with a clear answer, then I think opening a complaint on our website would be a good next step. Our team can look into the matter and try to assist you.

At the same time, if these technical problems turn out to be long-term and there really is no way for them to refund you via Skrill, then you may eventually have to consider using one of the alternative payment methods they offered. I'm not saying that's what should happen, and I hope it won't come to that, but for now we'll have to wait and see what our complaint team is able to find out.

Hi,

They have stated that the account was closed per administration decision. I never got to play in the casino, so for sure I didn't break any rules. I am from Portugal and the country is not restricted aswell, as per T&C.

They didn't really give me an estimated time for the provider issue to be resolved, they didn't give me a specific timeframe either, just kind of forced me to accept alternative payment methods, which for sure doesn't seem to be correct.

I have created a formal complaint in CasinoGuru website.

Kind regards,

Hugo Dias

I understand.

Regarding the payment issue, refusing the original payment method and pushing you toward alternative options is something that can happen in practice due to technical or payment provider limitations, but you are right that it should not be forced without a clear explanation or a reasonable attempt to process the refund via the original method first. At the very least, they should clearly explain why Skrill or the original method cannot be used.

Since you have already submitted a formal complaint with Casino.Guru, that is the correct next step. I hope the complaint team will be able to contact the casino directly and request clarification on the payment processing issue.

At this stage, it’s mainly a matter of waiting for the complaint to be reviewed, but you did the right thing by escalating it.