Lussurio Casino – generel debat (side 2)

I'm really sorry that this happened to you. I think that if you had found our forum earlier, you would have found plenty of information here about casinos like this, which might have helped you avoid this situation.

In any case, I would try to pursue a refund through the payment provider you used to make the deposit. Explain the situation to them, and they should be able to tell you what options are available.

You could also look into the possibility of a chargeback with your payment provider. However, keep in mind that chargebacks can sometimes have negative consequences, depending on the circumstances.

That said, it’s probably the only realistic way you might be able to recover your money.

Hello Radka, thank you for your reply.

I believe my case follows exactly the pattern you described. I received a large bonus, then accumulated unusually high winnings, and when I tried to withdraw, I was asked to make an additional deposit for verification/withdrawal purposes.

I have not paid the requested verification deposit.

The amounts currently shown are:

SpinCasino: 21,636

X-Casino: 38,656

I can provide screenshots of the balances, the withdrawal/verification requests, and my communication with the casinos.

I will also provide the full URLs of both websites so they can be checked and compared with other known scam websites.

Could you please investigate whether these websites are connected to other known scam casinos and advise me what further evidence you need from me?

Thank you very much for your help.

https://x-casino.click/profile

https://spincasino.life/profile

Kan nogen høre mig??? Jeg har brug for hjælp

Hello, Im not aware of any reply, but it does not matter; under those circumstances. The help is on its way in the form of a complaint. I can't do much more here on the forum, but if you want to talk about other casinos besides Lussurio, let's do it in another thread. 🙏

The Xcasino is based on its logo part of the scam group discussed in the thread named: "Beware, scam casinos on the rise! Be on the lookout for similar logos - details in this thread👇👇:" 👈

I suggest we stay there. I'm sorry to have such bad news, though. 😐

Hello,

I would like to report an issue with Lussurio Casino regarding my €3,100 withdrawal, which is currently blocked due to an ongoing KYC verification.

I submitted all requested KYC documents on 7 September 2026 at approximately 13:00, including my identification document and the required selfie with the document.

I contacted support to confirm that everything had been received and was informed that the verification should normally take up to 3 working days.

On 10 September, I received an email from the KYC department confirming that my documents had been successfully received and sent for review. I was told that I would be contacted by email once there was an update.

However, my withdrawal is still restricted and I have not received any further information regarding the completion of my verification or the release of my funds.

I fully understand that Lussurio has the right to carry out KYC checks, and I have cooperated with the process by providing all requested documents. My concern is that the verification is taking longer than the timeframe communicated to me, while my €3,100 remains unavailable for withdrawal.

I am asking Casino Guru to help me resolve this issue.

I would like Lussurio Casino to:

Complete my KYC verification as soon as possible, or clearly explain what is still required from me.

Provide a clear explanation for the delay if the verification cannot be completed within the stated timeframe.

Release my €3,100 withdrawal immediately once the KYC verification is completed.

Confirm that there are no additional issues or restrictions preventing the payment of my withdrawal.

I am willing to provide any further information or documentation that is genuinely required for the verification.

I would also appreciate hearing from other Lussurio players who have experienced a similar KYC delay, particularly anyone who had a withdrawal of a similar amount.

Thank you, and I hope Casino Guru can help clarify the situation and get this resolved.

Hello Marada92, welcome to the forum.

I understand the KYC was triggered 4 days ago and has not been finished, which frankly also blocks any possible withdrawal request. It appears there has been a delay. At this point, though, I recommend patience. The usual nature of delays means the casino is busy with other requests, leaving little space to explain the situation to players. As far as I understand, this is still a young casino, and we have no other info on whether some other checks are in motion. Simply put, it's not a positive experience, and I get it.

On the other hand, only the casino can finish its processes to determine whether the KYC was successful and thus the money can be released. For that conclusion, though, the casino very likely needs time, which, and I'm sorry to say this, leads us back to patience.

Shall we get in touch next week to see what has changed, please?

Hi,

thank you for the response - I will keep you updated. For now enjoy your weekend !🙂

Hej alle sammen,

Jeg vil gerne dele min seneste oplevelse med Lussurio Casino og håber, at nogen fra Casino Guru-teamet måske kan hjælpe mig.

Min sag omhandler en udbetaling på €2.200 fra spil med rigtige penge – uden bonus.

Min KYC-verifikation har kørt i flere uger nu. Jeg har indsendt alle de anmodede dokumenter, og KYC-teamet bekræftede modtagelsen. Jeg bliver dog ved med at modtage den samme besked om, at mine dokumenter er "under gennemgang".

Live support informerede mig om, at en KYC-kontrol kunne tage op til 3 hverdage. Senere fik jeg også gentagne gange at vide, at min sag var blevet videresendt til KYC-afdelingen igen og endda prioriteret. På trods af dette har jeg stadig ikke modtaget en afgørelse.

Jeg har siden indgivet en formel klage til Lussurio. Live support bekræftede for nylig, at min appel er blevet accepteret, og at yderligere kommunikation kun kan finde sted via support-e-mail. Jeg har dog endnu ikke modtaget en konkret løsning eller afgørelse.

På grund af den lange forsinkelse har jeg nu også anmeldt sagen til Curaçao Gaming Authority.

Jeg har gemt skærmbilleder af udbetalingen, udbetalingsstatus, alle KYC-e-mails, min formelle klage og de relevante livechathistorikker.

Har nogen her for nylig haft lignende oplevelser med Lussurio, eller kan Casino Guru-teamet fortælle mig, hvad det næste fornuftige skridt ville være i mit tilfælde?

Tak.

Jeg har bemærket, at andre spillere tilsyneladende også oplever lignende problemer med Lussurio, især med hensyn til KYC-verifikation og de deraf følgende blokerede udbetalinger.

I mit tilfælde har verifikationsprocessen dog allerede været i gang i flere uger. Mine dokumenter blev indsendt i deres helhed, og modtagelsen blev bekræftet af KYC-teamet. På trods af dette har jeg modtaget stort set identiske svar i ugevis nu, hvor det fremgår, at mine dokumenter stadig er under gennemgang.

Live support informerede mig om, at en KYC-kontrol kunne tage op til tre hverdage. Min sag blev også videresendt til KYC-afdelingen flere gange og ifølge supporten endda prioriteret. På trods af dette har jeg stadig ikke modtaget hverken en gennemført verifikation eller en konkret forklaring på forsinkelsen.

Min sag vedrører en udbetaling af €2.200 fra spil med rigtige penge uden en bonus. Jeg har siden indgivet en formel klage til Lussurio og har på grund af den fortsatte forsinkelse videresendt sagen til Curaçao Gaming Authority.

Da andre spillere tilsyneladende har lignende oplevelser, ville jeg være meget interesseret i at vide, om Casino Guru i øjeblikket er bekendt med flere sådanne sager hos Lussurio, og om I vil anbefale, at jeg også indgiver en officiel klage til Casino Guru.

Hi mate ,

Literally what you described happened to me. There’s still no response.meanwhile, I started playing again and I lost what I won so for me doesn’t matter if they reply or not , but it’s the warning for other players to be cautious if it comes to this casino

Bro, det er næsten præcis den samme situation som mig. Min KYC-kontrol har kørt i flere uger nu, og jeg bliver ved med at få de samme svar. Min sag er angiveligt blevet prioriteret flere gange, men der er ikke sket noget endnu.

I mit tilfælde drejer det sig om omkring €2.200, og efter din historie vil jeg bestemt ikke spille de penge væk igen. Jeg har siden indgivet en formel klage og også videresendt sagen til Curaçao Gaming Authority.

Det er vildt, at flere spillere tilsyneladende har præcis det samme problem.

Hello, just as we talked about with the other players, we still consider this casino a young one, at least based on its official review, which means its qualities must be proven by time. As far as I can conclude, the KYC process is not very smooth, and you are welcome to lodge a complaint with Casino Guru. That's precisely the way my colleagues have a chance to take a look at a broader picture.

You said it has taken several weeks, so in my opinion there is no need to wait any longer. The complaint form is right here 👈

Hey there,

I was just wandering whether you would also be interested in lodging a complaint with us. It's an option, and we can look at the details together if you want.

Hello guys ,

Small update on my situation - just received an email that my account was verified and they don’t need any additional documents from my side , anyway, I lost the money as I lost the faith that it will be working the way it should .

have a good day

Hello! Thank you for this update. I'm sorry to see the money gone.

Let me at least wish you a much better day.

This Casino is a scam. Lussurio.com are scam artists who do not pay there players. My Gf won 2200 euro (Video evidence to prove this) with no bonus attached nothing she was so happy. The next day emaik saying we are closing your account because you have a duplicate account so she tried to contact support and they say we cant help you here and block her from the live chat using the IP adress. She then emails and emails and emails with no reply. But she still gets deposit bonus emails... this has been going on for 3 months. We signed up through azzislots on youtube and even he cant get an answer or anythink from them. He had a casino host email him saying they have had a technical error email in and nothing. Then they tried to message azzi blaming my account for being linked to hers even though both accounts fully verified and i dont live with her seperate banks and Id documents all sent in yet they said hers and my account are the same. They are scammers happy for you to deposit and lose but if you win instant closure i woumd heavily avoid these rip offs

Lussrio.com is a scam aswel you are theives that stole a 2200 euro withdrawel and dont repky to emaiks and block from support you shoukd be ashamed of yourselves

Three months without a clear explanation about your girlfriend’s €2,200 is understandably frustrating. Separate verified identities and bank accounts are relevant, but we would still need to understand what the casino means by "duplicate accounts."

Have either of you used the same device or internet connection to access your accounts? Also, was the explanation about a technical error specifically about her account closure?

You’re welcome to share the situation here, but your girlfriend must handle any complaint about her account herself, we cannot investigate it on her behalf through you or the streamer. Has she already submitted a complaint with Casino Guru? That would help us identify the appropriate next step without duplicating anything she has already done.

Hi thanks for getting back to me on this and yes its been very frustrating especially ad they have not replied to one single email. But yes the same internet connection as sometimes on a friday weekend i may login to my account share it to her living room tv and gamble together but thats all. The explanation was just from a Lussurio host that azzi slots uses through his affiliates and they thats all they said i have the screen shot of the message they sent to azzi. Yes she has submitted a complaint her but noone has got back to her on anything and it has been around a month or maybe abit longer. Is there a way you can contact her directly to try get something moving fotward? Thanks again

Using the same internet connection could explain why the casino linked your accounts, but it doesn’t by itself establish that one person operated both. Who actually accessed and played on each account would also matter.

Since your girlfriend has already submitted a complaint, could you share its link or her Casino Guru username so I can check the status? Please don’t post her email address or personal documents here.

I’m the forum administrator, so I can help clarify where the case stands, while our Complaints Team handles communication with her about the investigation. I can’t promise to speed it up, but first we need to establish what happened to her submission.