Luxury Casino – generel debat

Hvis du vil diskutere noget i relation til Luxury Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Luxury Casino blokerede mine VIP-point for 84 euro for 2 år siden, de er blokeret i dag, og jeg kan ikke længere indløse dem. Dengang vandt jeg 900 euro gennem gratis spins og implementerede bonussen. Efter 3 uger fik jeg endelig en udbetaling i min bank. Bagefter blev mine VIP-point blokeret fra at blive indløst på min spillekonto. Men jeg har stadig lov til at indbetale. Hvor er det fair? Jeg er ikke klar over nogen skyld, og hvis jeg forsøger at afklare alt i chatten, bliver jeg smidt ud. Hvem er svindleren her..luksuskasino..

It may sound awkward, but loyalty points or bonuses are not considered real money. If we are talking about the amount the casino awarded you for free, I would not call that a fraud. I understand this issue is pretty old, so if you think this casino does not deserve your deposits, maybe you can try to find another one more suitable for you.

Actually, you do not have to be "guilty." Maybe the management simply decided you had enough free stuff as loyalty rewards based on our deposit/bonus history.

It would be fair to say that:

From the perspective of casinos, bonuses are essentially a form of marketing. They give them an opportunity to capture the attention of players and get them to start playing. This allows them to get new customers and make sure the existing ones remain active, which is crucial in the extremely competitive online gambling market.

From the perspective of players, bonuses are something extra they can get from the casino, allowing them to play without depositing their own money or giving them more funds to play with after making a deposit.

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Have you ever gotten any explanation from the casino, by the way?

Det er forståeligt, men jeg forstår ikke, hvorfor jeg blev blokeret for VIP-point. Hvorfor kan jeg ikke længere indløse pointene på min spillerkonto? Det eneste, jeg nogensinde har hørt fra kasinoet, er, at denne blokering er midlertidig, men jeg kan stadig foretage en indbetaling og samle VIP-point. Låsen ville stadig forblive. Jeg vil gerne endelig have ophævet dette forbud... det er over 2 år siden...

It looks like the casino's decision was final according to what you write since it has been going on for two years. 

Unfortunately, casinos can choose who they offer bonuses and various loyalty rewards to. And since they decided to leave you out of this, it looks like you won't get any loyalty points. Unless the casino reverses the decision. 

So as Radka recommended, if you are interested in bonuses, this casino will probably not be the best for you anymore. 🤔

Ja, og jeg vil gerne have denne lås fjernet. Kan du hjælpe mig med mit problem

I think we may have misunderstood. We cannot remove the casino lock on bonuses. That has to be the casino's decision and unfortunately there is nothing we can do in this situation. I'm sorry. As I said, if you want to play with bonuses, you will have to find another casino. 🙁