Mad Money Casino – generel debat (side 2)

Hej. Jeg har desværre ikke noget godt at sige om udbetalingen på dette casino. Jeg har ventet på min udbetaling på €1500 siden den 6. maj 2022.

Jeg har brugt live chat ret meget, men jeg har kun mødt nogen live én gang. Denne kunne ikke hjælpe mig. Jeg fik at vide, at jeg kun kunne spørge kontoadministratoren via e-mail. Det har jeg også gjort et par gange. Jeg fik som regel først de meget utilfredsstillende svar dage senere. Hvordan kan jeg opføre mig?

Baury

Hi Baury,

That's far too long, and also the lack of communication does not seem right.

Have you ever received any information about any problem with the withdrawal?

Has your account been fully verified, please?

I think you should submit a complaint and kindly answer those questions there as well.

Just click this link: https://casino.guru/complaints/create

Excelent casino with very fast withdrawalls and live chat.  

 Also let's not forget that there is all providers and all games im recomend this casino.

Hello,

that's great!

Any chance to receive some sort of free spins from the casino as a reward for writing a user review I wonder?

Just want to clarify that this is not the proper user review feature and it will not affect the casino's user review rating 🙂.

I like the new modern design of the Mad Money Casino website. Here I find most of the popular slots of the best providers. Many interesting options to receive free bonuses are available. A friendly live support helps all customers.

Sounds good! 🙂

Have you already deposited and withdrawn, I wonder?

Hej, jeg har ventet på en udbetaling på 2.200 euro i eth siden den 2. august 2022, og jeg bliver konstant afskrækket af regnskabsteamet.

Udbetalingen er stadig i gang, den er allerede blevet udbetalt flere gange, og kontoen er fuldt verificeret.

Hvad kan jeg gøre for at få mine penge?

Mange tak

Hello,

Based on your information, I would say that there is no obvious reason for such a delay.🤔

Any particular reason was given by the support, please? I'm just guessing now, that the casino may be short on staff due to holidays, or maybe the accounting team has been overwhelmed lately.

Anyway, feel free to consider submitting a complaint.

Jeg har allerede åbnet en klage.

Kryptosystemet blev angiveligt ændret, men jeg var i stand til at indbetale med krypto efter udbetalingsanmodningen.

Jeg er spændt på, hvad der vil ske, i livechatten ser jeg ud til at være forbudt, anmodningen om en agent er allerede blevet afvist 4 gange i træk, og jeg er blevet smidt ud af chatten med den grund, at ingen er ledige.

Hello,

I checked your complaint, it's good that you have all those screenshots available, I think those would help a lot.

Let's see if we manage to get some updates from the casino soon, I certainly hope for the best!

Mange tak, ja jeg vil gerne vise, at jeg altid prøvede at finde en løsning og havde en masse tålmodighed. Desværre har den ikke uploadet 1 screenshot hvor min konto med indbetaling kan ses, der står i gang siden 02.08.22 og intet i noten, så der kræves ingen handling fra mig. Samlet set er det en skam, for jeg var ellers ret tilfreds med casinoet.

Jeg håber på det bedste nu og tror på kasinoet

Hello,

I'm not sure whether there is some cap limiting the number of screenshots available to be inserted. I can recall we had some technical issues with the upload tool. Maybe it was caused by this.

Anyway, I believe you can send the PrintScreen via email.

I understand your frustration in this case. It's quite difficult to find a good casino that truly fits your style.

Let's just focus on the withdrawal, now 🤞

Hej indtil videre er der ikke sket mig noget. Har du allerede fået svar?

Hello,

I think that Nick will update the complaint very soon, sadly I have no information I do not deal with complaints directly. I will check on the progress tomorrow.🤞

Hello,

I am waiting a withdrawal of 200 euros to be paid from 29th of October. It has been pending since Friday.

I have another withdrawal of 400 I asked 2 days ago.

They didn't pay me any of the two yet but they dare send me promotions to deposit.

Today is 10th day I'm waiting.

Hello,

it sounds truly stupid sending you a promotion in this situation, yet the explanation is quite simple.

Casinos do not filter players with "issues" pending withdrawals or complicated KYC when sending the promo. Most likely they just provide the list of contacts to the partner who sends promotions on the casino's behalf.

I'd say 4 days left, then the complaint 🙁.

Hello,

yes, i will wait until Friday and i will submit a complaint. Seriously, taking 11 days to pay out 200 euros, it says a lot about how of a poor casino it is... Not to mention that i made another withdrawal of 400 two or three days ago, i guess i will wait like a month for them.

Hi mrmileena, It's hard to guess how long you'll have to wait, but if nothing happen until Friday and then again even with the second withdrawal, then don't hesitate and submit a complaint, as already said here. I keep my fingers crossed.

Hello there,

I made a note to ask you whether you got the winnings, so what is the situation today? 🤞

Hello Radka,

first of all, that is very sweet of you 🙂 thank you...

Here is their reply today after i sent them a last mail before i submit complaint:

Good morning,

As mentioned prior we are still having some connection issues. Our tech team is working with the new payment methods to resolve this issue asap. We appreciate your patience and I will keep you posted on status. We are hoping this is resolved today.

Thank you

I wrote them that if they have issues with bank transfer, they can send to my neteller account. I will wait until tonight and after work, unfortunately i will have to submit a complaint because it has been 2 weeks.