Maggico Casino – generel debat (side 2)

Det casino beder om dokumenter, beder om alt muligt, og udbetaler ikke; dokumenterne er altid forkerte.

Thanks for sharing the screenshot; now we know which casino is causing you trouble. Now, could you perhaps share more details regarding the ongoing verification? I understand that from your perspective, it seems like nothing is working. I get that. It would, however, be very handy to know what exactly did not work and why. Just as Jaro has been trying to find out.

Shall we focus on that, please? Do not hesitate to add a timeline or concrete details the casino shared with you.

Hej.

Jeg havde ikke haft en dårlig oplevelse med dette casino; udbetalinger blev altid betalt indtil sidste måned.

Min konto blev verificeret via KYC og godkendt af casinoet. Men i den seneste måned, fra cirka den 1. juli, har de ikke behandlet betalingen på $1.000.000 CLP. De angiver, at min konto er under intern gennemgang, uden at specificere, hvad de gennemgår, eller give en slutdato. Hjælpechatten giver ingen konkrete detaljer, kun at den er under intern gennemgang. Hjælp mig venligst med at løse dette.

Hi there!

You did the best thing possible by submitting the complaint request, so you actually don't have to ask for support; don't worry.

Honestly, those internal checks can be frustrating or last longer than convenient, but once triggered, it's always advisable to work with the final statement. The way I understand it, your account has been under review for quite some time but the conclusion has not been made, which still leaves one door for a positive outcome. Do you think I got it correctly, maybe?

For now, the complaint mediator focuses on assessing the situation and will guide you through the rest while we can stay in touch here on the forum.

Mange tak for dit svar... Jeg håber, det snart bliver løst.

Hilsen