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Magic Win Casino – generel debat (side 15)

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9 måneder siden

Scam site!!!

I have withdrawn £3600. I've been disabled from the live chat and all my emails are ignored. I initiated the withdrawal 20 days ago and whilst this hasn't quite reached their nonsensical 7-21 days for reviewing purposes (even though they advertise the fact that the withdrawals take 1-2 days on their T&Cs and then send a withdrawal confirmation saying 4 days!) I am under no illusions I will get this back. Unless I receive my funds by the end of this week - I will be contacting a private investigator to try to find out where they are based (Their 'made up' registered address is a wine shop in Altrincham, Cheshire UK) and I will be contacting all their gaming providers to stop working with them!

9 måneder siden

I am really sorry that you have to go through this situation, but unfortunately this casino is no good. You can also see it from its safety index and the warning placed on our site.

As Veronika explained to you in your complaint, they have no intention to communicate with us whatsoever.

May I ask how you came across this casino, please?

Jaro
9 måneder siden

I can’t see how this is possible at all because they are not a casino in anyway except for the front end of a scam site. They are registered as retailers in Africa on the financial side / Cyprus, so people have been defrauded here…


Strangely, I have been successful in getting one payout from a withdrawal (please note this is after depositing an amount 5x bigger) as well as chargebacks from my bank. I told the complete on whole truth and it looks like they have investigated and I have 80% of the amount back (substantial amount)


I want to help other people on this so please inbox me and I’ll tell you what I did. I’ll be online every few days, inbox me.

9 måneder siden

Hello everyone, I’ve been successful in chargebacks and I want to help others. Inbox me on here and I’ll tell you what I did (basically told bank the complete truth).

cheers

joe

AgesJ
9 måneder siden

I’m in the UK by the way

HELP777 har slettet indlægget
HELP777
9 måneder siden

Sorry I’m new to this site. You got an email I can get in touch with?

HELP777 har slettet indlægget
9 måneder siden

I can’t see how this is possible at all because they are not a casino in anyway except for the front end of a scam site. They are registered as retailers in Africa on the financial side / Cyprus, so people have been defrauded here…


Strangely, I have been successful in getting one payout from a withdrawal (please note this is after depositing an amount 5x bigger) as well as chargebacks from my bank. I told the complete on whole truth and it looks like they have investigated and I have 80% of the amount back (substantial amount)


I want to help other people on this so please inbox me and I’ll tell you what I did. I’ll be online every few days, inbox me.

9 måneder siden

Hello and thank you for supporting other players.

I'm glad the chargebacks (at least) worked for you, and I also hope the others will be successful too.

I also consider such sites to be just offshore companies pretending to be casinos because that is still quite an easy way to lure players into depositing; thus, your efforts are very much appreciated. 🐱‍🏍👍


AgesJ
8 måneder siden

hi how do i contact you?

8 måneder siden

I've emailed this site a lot trying to self-exclude and had no responses so I keep using them even though i know they are a bad site!!!

The payments come up with different names but the main one is Giftoza - does anyone have any info on this?

Thanks

8 måneder siden

Kære Casino Guru Team,

Jeg kontakter dig, fordi jeg har problemer med en udbetaling hos Magic Win Casino.

For sytten dage siden lavede jeg en indbetaling der og vandt €150. Jeg anmodede derefter om en tilbagetrækning. Ifølge bekræftelsen fra casinoet skal udbetalingen behandles inden for to til fire dage.

Efter denne frist var gået, kontaktede jeg kundesupport. De fortalte mig, at tilbagetrækninger nu kunne tage 7 til 21 dage. De kunne eller ville ikke give mig en specifik årsag til forsinkelsen. I stedet, da jeg spurgte, modtog jeg kun generelle svar som "udbetalingen vil snart blive behandlet" eller "det varer ikke længe nu."

Min verifikation er fuldført, og ifølge hjemmesiden annoncerer casinoet, at udbetalinger typisk tager 2 til 4 dage. Indtil videre er der gået 17 dage, og jeg har stadig ikke modtaget mine penge.

Jeg anmoder derfor venligst om jeres støtte i denne sag.

På forhånd tak for din hjælp!

Venlig hilsen

Automatisk oversættelse:
aglmntrn
8 måneder siden

Unfortunately, as you can see in this casino review here, their safety index is really low, and they have warnings there regarding how they behave.

Our complaint team is not able to get in touch with this casino regarding players complaints at all, as they are not willing to communicate at all.

I would like to tell you now that we'll do everything possible to help out with your case, but unfortunately, as you can understand now, it won't be that easy.

Please, surely keep us informed about any news regarding your withdrawal. We'd surely like to know how you go.

dentheboss
8 måneder siden

Hey man, give me your email address and I’ll tell you what I did. I’ve successfully got 90% if my deposits back now via chargebacks. Please do not expect to get any money from them via withdrawals. I’ll try to check back here soon to help you

Jayjayjayjay
8 måneder siden

how did you withdraw? Did you use a specific bank and form of withdrawal? I used master card revolut today hoping it will work.

jakez81
8 måneder siden

Hi, if you manage to win, please let me know. It would be quite unexpected but in some bright case it might happen.

How long have you been waiting for your money?🤔

dentheboss
8 måneder siden

Hey did you manage to get anywhere with Giftoza. I have looked about but only instagram shops and 1 on Etsy. Any information would be appreciated

svdk9gvg68
8 måneder siden

nowhere at all - I have 2 bank accounts and my Kroo account refunded as they said the 'merchant' never responded. My other bank are saying "the transactions that we wrote to you about were to Giftoza which is not a gambling website" so I don't think they even understood what I told them!


dentheboss
8 måneder siden

Ok thanks! glad you got some money back 👍

dmr1
7 måneder siden

tried to chargeback but they had my kyc (selfie and drivers license) - bank rejected my request and charged me for filing it. life sucks

UKfinalBoss
7 måneder siden

same with me - i've taken to odsbudsman as the casino is fake

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