1 år siden
Hvis du vil diskutere noget i relation til Mega Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Mega Casino – generel debat
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1 år siden
Hej, har du en licens i Spanien? Tak.
Automatisk oversættelse:
1 år siden
Hey. This casino does have a license in Spain, indeed.
You can find all the relevant information in the review of this casino.😉
Are you a player there, or are you thinking to sign up, perhaps?
1 år siden
Jeg planlægger at tilmelde mig, hvis de har gode bonustilbud og spil.
Automatisk oversættelse:
1 år siden
So, let us know when you check that out. We would like to hear about your experience, for sure.
2 måneder siden
Hej, jeg indbetalte €600 og vandt €14.000. Jeg kontaktede dem via chat for at lukke min konto, og de fortalte mig, at jeg ville miste min saldo, hvis jeg gjorde det. Til sidst mistede jeg de €14.000, fordi de ikke informerede mig ordentligt. Jeg kunne have lukket min konto og beskyttet de €14.000. Jeg anbefaler ikke dette casino.
Automatisk oversættelse:
2 måneder siden
Hi, I understand that you didn't want to lose money, and I don't think it's entirely fair that they would take money from you for that.
But what do you mean when you say they didn't inform you properly, when you also say they told you in a live chat?
Did this happen recently?
I would definitely lodge a complaint because it's not normal for them to take your money when you basically want to protect it.
2 måneder siden
Hi, I understand that you didn't want to lose money, and I don't think it's entirely fair that they would take money from you for that.
But what do you mean when you say they didn't inform you properly, when you also say they told you in a live chat?
Did this happen recently?
I would definitely lodge a complaint because it's not normal for them to take your money when you basically want to protect it.
2 måneder siden
Jeg havde €14.000 og spurgte om at lukke min konto, og de fortalte mig, at hvis jeg lukkede kontoen, ville jeg miste pengene.
Så jeg ventede to dage og endte med at tabe penge på casinoet.
Så opdagede jeg, at jeg kunne lukke min konto og få mine penge tilbage, men de fortalte mig via chatten, at jeg ikke kunne, at hvis jeg lukkede den, ville jeg miste al min kredit.
Automatisk oversættelse:
2 måneder siden
So why didn't you come right away when they told you and keep playing with the money? If they had told you this, we would definitely have tried to help. The casino also responds to complaints, and I would like to know what they would say about the whole situation.
I talked to my colleagues and they said they would file a complaint. Usually, when a player loses money, there is nothing we can do to help, but if you lost it because they told you that you would lose it if you closed your account, we might be able to help.
I can't say for sure, but I would definitely try.
2 måneder siden
So why didn't you come right away when they told you and keep playing with the money? If they had told you this, we would definitely have tried to help. The casino also responds to complaints, and I would like to know what they would say about the whole situation.
I talked to my colleagues and they said they would file a complaint. Usually, when a player loses money, there is nothing we can do to help, but if you lost it because they told you that you would lose it if you closed your account, we might be able to help.
I can't say for sure, but I would definitely try.
2 måneder siden
Dette skete i december, jeg rapporterede det til casinoet, og de fortalte mig, at de ville give mig et svar inden for 96 timer, indtil i går havde de ikke svaret.
Efter en uge indgav jeg en klage til den spanske DGJO, som afventer registrering, så de kunne sanktionere operatøren for falske oplysninger.
Hør her, jeg vedhæfter et skærmbillede af chatten, hvor agenten informerede mig om, at jeg ville miste saldoen, og hans svar, som jeg modtog i går via e-mail. 
Redigeret
Automatisk oversættelse:
2 måneder siden
I believe you should definitely try to file the complaint. Please follow this link and explain everything well.
Hopefully, there will be something we can do.
Will you try it?
2 måneder siden
I believe you should definitely try to file the complaint. Please follow this link and explain everything well.
Hopefully, there will be something we can do.
Will you try it?
2 måneder siden
Hej, men jeg har allerede indgivet en klage til DGJO her i Spanien
Automatisk oversættelse:
2 måneder siden
Oh. In that case, please inform us about the outcome.
2 måneder siden
You can do so here on the forum. Just a question, though: how is DGJO related to this casino, please? As far as I can see in the review, this casino is not licensed in Spain. Has anything changed, perhaps?
If not, there is a significant likelihood that the national regulator will not conduct an investigation.
I just want to confirm my understanding, thank you.
2 måneder siden
You can do so here on the forum. Just a question, though: how is DGJO related to this casino, please? As far as I can see in the review, this casino is not licensed in Spain. Has anything changed, perhaps?
If not, there is a significant likelihood that the national regulator will not conduct an investigation.
I just want to confirm my understanding, thank you.
2 måneder siden
Selvfølgelig har han kørekort i Spanien, som hans kollega ovenfor allerede har nævnt, men det er ligegyldigt. Jeg prøvede at indgive en klage, og ingen af dine kolleger ville godkende den. Jeg ved ikke, hvordan I håndterer disse sager, men jeg ser en mangel på organisering.
Automatisk oversættelse:
2 måneder siden
I believe you should definitely try to file the complaint. Please follow this link and explain everything well.
Hopefully, there will be something we can do.
Will you try it?
2 måneder siden
Jeg prøvede at indgive en klage, men den blev afvist, da jeg sagde, at det var mig, der havde spillet saldoen og ikke lukket kontoen.
Hvordan skal jeg lukke min konto, hvis de fortalte mig, at jeg ville miste mine penge, da jeg spurgte om at lukke den? Jeg forstår ikke deres klagebehandlingsproces.
Automatisk oversættelse:
2 måneder siden
Well, I believe the matter was explained:
"So why didn't you come right away when they told you and keep playing with the money? If they had told you this, we would definitely have tried to help. The casino also responds to complaints, and I would like to know what they would say about the whole situation.
I talked to my colleagues and they said they would file a complaint. Usually, when a player loses money, there is nothing we can do to help, but if you lost it because they told you that you would lose it if you closed your account, we might be able to help.
I can't say for sure, but I would definitely try."
This implies that based on information provided in your complaint request, my colleagues could not help. Jaro told you it might not help.
I also could not find any information about the DGJO here on the forum or from other sources aside from a one-year-old post saying, "Hey. This casino does have a license in Spain, indeed."
Based on the current review, there is no such license anymore. Thus my question.
Regardless of the circumstances, I believe that well-intentioned questions deserve an answer, but I will leave that decision to you.
2 måneder siden
Well, perhaps a bit of context helps:
In casinos there are only two options. Closing an account due to gambling addiction and closing an account. However, casinos are not always capable of closing an account with an active balance, so in such cases the balance can be voided to close the account. Regular players may wait for the balance to be withdrawn and then close the account. Struggling player, who may need an immediate block, however, may face voiding the balance.
There is no middle ground, and addicted players may lose the balance to get blocked instantly.
Health is more important than money when it comes to problem gambling. I imagine this is not easy to accept, though.
2 måneder siden
Well, perhaps a bit of context helps:
In casinos there are only two options. Closing an account due to gambling addiction and closing an account. However, casinos are not always capable of closing an account with an active balance, so in such cases the balance can be voided to close the account. Regular players may wait for the balance to be withdrawn and then close the account. Struggling player, who may need an immediate block, however, may face voiding the balance.
There is no middle ground, and addicted players may lose the balance to get blocked instantly.
Health is more important than money when it comes to problem gambling. I imagine this is not easy to accept, though.
2 måneder siden
Du opfinder det eller generaliserer en masse, og det er ikke godt. Hvert land har forskellige regler, og sådan fungerer det ikke i Spanien.
I Spanien er der spillerbeskyttelse og et godt spil.
Det betyder, at hvis en bruger beder casinoet om at lukke deres konto, kan casinoet ikke lyve og sige, at de har mistet deres saldo (i Spanien KAN det IKKE ske).
Casinoet har en forpligtelse til at hjælpe dig med lukningen på det tidspunkt eller beskytte dine midler.
Siden de kan lide det så meget, eller prøver så hårdt på at være det bedste casino-site, anbefaler jeg, at de har medarbejdere fra hvert land og holder op med at generalisere alt, hvad de siger.
Automatisk oversættelse:
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