Hej,
Tak for dit svar.
Nej, casinoet har aldrig givet nogen detaljerede oplysninger om, hvorfor min sag tager så lang tid. De bliver bare ved med at gentage, at "sikkerhedsteamet gennemgår kontoen", men de forklarer ikke præcist, hvad der bliver kontrolleret.
Så vidt jeg ved, er min spiloplevelse ikke blevet nævnt af Melbet eller nogen anden udbyder til yderligere tjek. De har heller ikke informeret mig om nogen undersøgelse fra spiludbyderens side.
Det er allerede gået mange dage, og jeg har indsendt alle ægte dokumenter og endda gennemført deres videobekræftelse. Alligevel er der ingen klarhed, ingen tidslinje og ingen ordentlig forklaring fra deres side.
Jeg ville virkelig sætte pris på, hvis du kunne anmode casinoet om specifikke oplysninger om, hvad der præcist er i gang, og hvorfor gennemgangen tager så lang tid.
Tak for din hjælp.
Indsend venligst min klage til Curaçao Gaming Authority
Hello,
Thank you for your response.
No, the casino has never provided any detailed information regarding why my case is taking so long. They only keep repeating that the "security team is reviewing the account," but they do not explain what exactly is being checked.
As far as I know, my gameplay has not been mentioned by Melbet or any provider for additional checks. They have not informed me about any game-provider investigation either.
It has already been many days, and I have submitted all genuine documents and even completed their video verification. Still, there is no clarity, no timeline, and no proper explanation from their side.
I would really appreciate it if you could request specific details from the casino about what exactly is pending and why the review is taking this long.
Thank you for your help.
Please raise my complaint to Curaçao Gaming Authority





