MiuCasino – generel debat

Hvis du vil diskutere noget i relation til MiuCasino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, hvordan kan det være, at hvis et casino bevidst ignorerer spillerbeskyttelse, udfører en permanent selvudelukkelse 3 måneder for sent, så står Casinoguru bag casinoet og er enig med casinoet. På Miucasinos hjemmeside er det meningen, at du skal kontakte support, hvis du har spørgsmål. Jeg fortalte support, at de skulle lave en permanent selvudelukkelse på min konto, hvilket blev ignoreret, og jeg mistede næsten 2000 euro som et resultat. Casinoguru taler alligevel bag casinoets ryg, og klagen er lukket for penge, ligesom kasinoer er hvidkalkede for penge. Jeg vil ikke kun diskutere dette her, men også om gamble joe, LCB og Casinomeister. Sagen vil ikke blive fejet ind under gulvtæppet så let. For 3 år siden var de stadig for spillerne, og dengang ville de have afgjort denne sag for spilleren. Nu er det bare en pengeskabende ordning, hvor rangen øges for penge, klager afvises for betalinger fra casinoet osv....

Here you have a clear reason why the decision was made as it was: "The issue was rejected by the Complaints Team, which concluded that the player would only be entitled to a refund if the self-exclusion had been requested due to a gambling problem, which was not the case here. Consequently, the complaint was closed."

To the rest I don't know if I should comment at all because I see that you have your truth and therefore I will probably hardly tell you something. If we were doing it for the casinos and for money, which is not true, you would probably have no case with us. I think that says it all. 21 complaints and so, according to what I've seen, about half resolved, but yes, we are definitely doing it for the casinos and we are getting money for it. I'll just correct you once, because I know there's been some history here, avoid similar biased views or you'll be banned from the forum.

Thank you very much.

Omvendt er dit udsagn, at casinoet kan holde min konto åben på trods af anmodningen om selvudelukkelse, hvis jeg ikke har erklæret en ludomani. Denne udtalelse ses meget tydeligt i min klage. Så man skal helt klart tro, at hvis et casino ignorerer en anmodning om selvudelukkelse, er dette casinoets skyld. Og tro ikke, at jeg vil lade mig skræmme med truslen om at forbyde mig.

Maybe it would be good to read the reason again. I didn't say anywhere that it's okay to have an open account if the player doesn't mention gambling addiction. It says you're not entitled to a refund which is a pretty big difference I'd say. 

Hi, we have issues with this casino, managers ignoring us in messengers, online support also ignoring and now the website doesn't work. Do you have any direct contacts of managers of this casino?

Hi. May I ask if there is something our team could help you with, perhaps?

We usually directly contact the casino representative only whenever it is necessary in a player's complaint and do not share any contacts.

We would gladly help if there is anything we can do, so just let us know, please.

I mit tilfælde er det præcis det samme! Spilleren er i samme situation som mig, og der sker ikke noget! Fordi casinoet er konkurs, og hjemmesiden er ikke længere tilgængelig! Hvis der ikke er penge tilbage, er der intet tilbage at få! Jeg har lidt tab på 4000 til 5500 euro!

I have already informed our data team regarding this casino, and hopefully they will be able to find out what is going on there soon.

I am really sorry about your whole situation and hope that Tomas was helpful by providing all the information regarding our international tool for self-exclusion in your complaint, at least.

Kasinoet skal slettes, jeg vil have mine 4000 til 5000 tilbage!!!

I surely get your point and understand how frusrating the whole situation must be.

Unfortunately, for now, there is really nothing much to do, just to be patient and wait to see what our team will find out.🙏