Mr Bet Casino – generel debat (side 20)

but I didn't create 2 cocktails I have one

Okay then, let's wait and see what it gets us. Also, you replied to a post that wasn't dedicated to you, so your situation is not about the same thing. 

But I still believe that it will eventually be resolved and you will get the money.

Good luck ☘️

Hej, jeg vandt over 2000 euro hos Mr.Bet. Min konto var allerede blevet bekræftet i flere år. Efter at jeg havde anmodet om at hæve 2100 euro, skete der intet i flere dage, så fik jeg en besked om, at jeg skulle bekræfte min konto igen. Da min adresse var ændret i mellemtiden, bad jeg support om at ændre min adresse. Jeg udfyldte formularen i live chatten og har nu ventet på ændringen i over to uger, der er ikke sket noget, jeg bliver bare udskudt og de håber at jeg mister pengene. Jeg beder om hjælp, hvis nogen ved, hvad jeg ellers kan gøre.

Hello,

I saw your associated complaint has been successfully submitted, so we will do our best to help you with that.

Please do whatever you can to keep the balance intact, please. Even though the complaint has been created, a certain amount of time is always necessary to get familiar with details and pick up the best approach to resolving the matter.

When was the last time you spoke with someone from the casino? Was it about the address change?

I'm trying to get some idea of what might possibly complicate such a usual request.

Hej, jeg skriver for at støtte hver dag. Bare i dag igen, altid det samme svar: Jeg burde vente, og de kan ikke sige, hvor lang tid det vil tage

Personally, I don't think that would be enough when you say it's been going on for two weeks. It's quite a lot, and it wouldn't be enough just to hear that they don't know when it's going to be resolved. If it's just that they have to change the address I can't imagine what the casino can do. 

So it's good that you've filed a complaint like Radka said and we'll try to help. 

I hope it will turn out well and you will see your money as soon as possible.

Hej, jeg fik udbetalt 2x 300 d. 08.10, 1x blev udført inden for 48 timer, 1x er stadig ikke gjort i dag, der står at det behandles. Ifølge kasinoet er alt godkendt, men det er bankens skyld, hvad kan jeg gøre? 

According to the casino everything is approved but the bank is to blame, what can I do? 

It's always the bank that's to blame, right?

I'd be demanding to know why they didn't just make one simple payment for the full amount. Of course, we all know why.. Multiple payments means more opportunities for things "to go wrong", meaning more chances for delayed payments and the hope that you'll eventually play your winnings away.

There is absolutely NO EXCUSE for a casino to not be able to complete same-day payouts. This is probably the single biggest issue in online gaming.

Meget enkelt, jeg vandt 345 med rigtige penge, udbetalte 300 og fortsatte med at spille, 10 minutter senere vandt jeg stort igen og udbetalte 300 igen. Jeg kan ikke vide, at jeg bliver ved med at vinde. Det handler også om tiden uden weekend, den skulle højst vare 5 dage, det ville have været i dag, men der skete ikke noget, så

Hi there!

You probably think of it as a ridiculous justification, and I have no interest in disagreeing with you, but I want to make sure the casino stated clearly that your bank was at fault.

To be honest, it is pretty standard these days. Due to current anti-gambling laws and policies, players from highly regulated markets such as Germany, Greece, or Italy have been facing bank-related problems.

However, the payment processor used by the casino could also be to blame. Would you kindly provide the precise explanation that you received from them?

Perhaps we may think up something solid to help out.

Oh wow Mr.Bet. Asking for withdrawal Dec. 2wst 2024 I get upper cut by The verification process. Which is absolutely nonsense. I am a born and raised Canadian. I submitted the documents they requested :the payment methods, proof from my dashboard that I deposited, proof of address.

Now me, honest , abiding me, wanting to updated my address and phone number "apparently triggered a whatever" causing them to investigate me . 😳

Shell shocked, I kindly ask them if they are authority, airport.

They keep on denying and or requesting more documents that are absolutely not necessary. Proof of deposit? Can't they see it's the same way INTERAC e-transfer and they had to verify my bank statement.. it's Jan. 7th 2025 and I am still waiting . After 51 and plus sent pics, exchanges by email and chat, . I am giving them until 23h59 est, to release my 2k.

Wish me luck and will keep you posted.

Wishing you luck! Awaiting good news!

Hi Radka,

Thank you for the kind wishes. Tell me, did you ever get paid?

I am still awaiting MR.BET since December 21st 2024. And how I am not abandoning my 2000$ cdn. Will keep Casino Guru and FAM posted on the progress.

BLESS 🙏

Hi Blessings999!

I'm sorry to hear that. I have never played at this particular casino, so I can't add anything first-hand, but I still believe this casino pays out the winnings even if the user reviews are mixed, which indicates it has not been a pleasant experience for many people.

Still, I will be here, and if neccessary, so will the Complaint Team.

Hi, has the casino commented on your verification? Did it fix what was the problem or still not?

Radka

Many thanks for your kindness 🙏 and support and help. It's truly horrific. Got an email this morning stating from the finance security dept. that my withdrawal request has been approved to go and get my funds, but NOOOO the verification tab not updated and to piss me off even more, apparently my account is not verified yet. 😂 I am beyond annoyed.

Still not. But got a green light by a casino finance security dept saying yes and I still can't . Not only that, contacted mr.bet support and they said I am still not verified. This is going on since Dec.21

I see a lot going on at once, but the end result is that it still has not moved forward. So if you need, as Radka suggested, feel free to contact our complaints team and they will try to help you. I don't want to put pressure on you to do this because the later you do it, the longer the whole process can take if you don't get it sorted out.😕

Ouch!

Uhm, I honestly do not know what to say. Beyond annoyed? I have many other expressions spinning in my head....

I imagine an optimist would say it has still been progress, and hopefully the casino will eventually push harder to fulfill the most important duty of any casino. The second part is definitely me again 🙂

I'm trying to say, Hold on! 🤞🍀