Mr Bet Casino – generel debat (side 31)

Det er virkelig en skam. Min klage blev lukket. Den vedrørte en refusion af tab på €59.080. Jeg kan kun fraråde alle at spille der. Hvis deres support ikke ved, hvilken licens de har, hvis du bliver udelukket efter at have stillet spørgsmål, og du så ikke får yderligere svar på, hvad der er sket med dine penge... har jeg nu indgivet en officiel klage til Tobique Gaming Commission.

Hello. I imagine this was an unexpected turn of events, and I’m sorry we couldn’t help you. Unfortunately, this situation falls outside the scope of our Fair Gambling Codex, although I understand you may see it differently.

I’d also like to use this opportunity to explain the context for other players. Since licensing and the protections it offers matter a lot to you, which is perfectly reasonable, I would suggest checking directly with your national gambling regulator when choosing a casino. Their website will often have a list of locally licensed casinos and operators.

Based on a few similar situations I’ve discussed with players, offshore casino support may confirm that the casino holds a licence without explaining whether that licence covers players from your country. Those are two different things. For a player from Germany, the important question is whether the operator has a German licence, rather than simply whether it has any licence at all.

That’s why I wouldn’t rely on the casino’s answer alone. I understand this is a complicated situation, and I’m sorry it has left you dealing with these questions now. I wish you the best possible outcome with the gambling authority.