Mr Bet Casino – generel debat (side 22)

Hej, jeg spillede hos MrBet for mange år siden, og jeg tror, ​​jeg vandt €500! Det er ikke meget, men det er stadig penge!

I hvert fald indbetalte jeg åbenbart med et kreditkort, der stod der...! Efter en nat med stor druk blev min rygsæk stjålet, og der var selvfølgelig også alle mine kort i den! Kortet blev spærret, og jeg fik et nyt! Selvfølgelig skulle jeg så give de nye kreditkortoplysninger til MrBet, når jeg lavede en udbetaling!! Min konto blev efterfølgende spærret med kredit, og jeg modtog ikke yderligere svar end at sige, at jeg havde forfalsket dokumenter!

Det er omkring 5-6 år siden nu!!!

Jeg har brug for alle de penge, jeg kan få lige nu, så jeg vil gerne vide, om nogen her kan hjælpe mig! Desværre aner jeg ikke hvor tyverirapporten er... men de skal betale mig ud, ikke?

Anmodning om feedback

I am really sorry that you found yourself in such a situation, but unfortunately it is an old case, and our complaint team won't be able to gather all the necessary information now.

In such cases we are unable to do much.

Is your account still open there, though? Do you still have the balance there?

Hej,

Selvom jeg gentagne gange har indsendt et fuldt udfyldt og korrekt udfyldt og gyldigt PDF-dokument, er min bekræftelse hos Mr.Bet gentagne gange blevet afvist – uden nogen forståelig forklaring. Systemet synes fundamentalt at nægte at acceptere dokumentet, selvom det opfylder alle krav.

I stedet for en løsning bliver jeg altid henvist til den "manuelle gennemgang". Jeg ventede over 16 timer på den sidste gennemgang. Selv da jeg aktivt anmodede om at få PDF-dokumentet videresendt, blev jeg afskrækket – med instruktionen om at fortsætte med at vente på gennemgangen. Men der sker ingenting.

Denne opførsel er uacceptabel – især i betragtning af min VIP-status, som burde indebære fortrinsbehandling.

Hello, this is indeed a negative user experience.

Unfortunately, you must remain patient even in this situation. Do you know how the complaint process works? First, the casino usually has two weeks to verify you on their own. I apologize, but I cannot express this more conveniently.

I apologize; once we review the complaint, you will see more.

If I understand the situation correctly, the support told you they are aware of that and someone will review the issue, is that so?

Hej Radka,

Ja, jeg har allerede indgivet en klage. Mange tak.

Jeg er faktisk allerede verificeret og har foretaget udbetalinger flere gange uden problemer, men nu er min verificerede status blevet nulstillet, og uanset hvilke dokumenter jeg uploader, accepteres intet. Jeg har VIP-status, og Mr.Bet reklamerer med, at VIP-kunder får fortrinsbehandling, men jeg får ingen hjælp. Jeg sendte PDF-filen til support og bad dem om at videresende den til afdelingen, men det er ikke blevet gjort. De siger, at jeg skal vente på en manuel gennemgang, men denne manuelle gennemgang virker ikke. Jeg ventede 16 timer på en manuel gennemgang, og svaret jeg fik var, at systemet ikke kunne gennemgå mine dokumenter og ikke kunne sendes til den ansvarlige afdeling. Så der er slet ingen manuel gennemgang, fordi systemet ikke accepterer og videresender dokumenterne.

Oh, I see now! I appreciate your assistance in guiding me to the problem. If I may be honest, to me it sounds like a big technical failure combined with, well, weak support.

Are there any options left to contact your VIP manager or anyone else who could help find a solution? I mean, it feels weird to have literally no plan B when the automatic process stops working like this.

Hej JS1988,

Du skriver her, at problemet ligger i din verifikation, men jeg har simpelthen brug for flere detaljer for at kunne kommentere. For eksempel, hvor meget er udbetalingen, og hvor længe siden var den sidste vellykkede udbetaling? Jeg har selv gennemgået dette på flere casinoer, såvel som hos Mr.Bet og to andre OC'er i samme gruppe, hvor jeg måtte gennemgå det igen som en verificeret spiller. Jeg kan kun anbefale, at du forholder dig rolig og indsender alle de ønskede dokumenter. Hvis alt er i orden, og der ikke er problemer med regelbrud, vil udbetalingen komme. Det vil tage tid og være stressende, men det vil komme. Du siger, at du ventede 16 timer på den manuelle verifikation? Det tog mig næsten to uger at uploade noget hver dag og gå ind i chatten for at irritere dem... hvor mange dokumenter skulle jeg uploade igen... det vigtigste er ikke at miste hovedet og ikke annullere udbetalingen... TÅLMODIGHED 🫡

Jeg har været i kontakt med min VIP-manager siden i går, og hun siger, at dokumenter kun kan sendes via e-mail i ekstreme nødsituationer, hvilket i bund og grund omgår systemet. Jeg bliver altid snydt med den manuelle gennemgang. Tilsyneladende er der desværre ikke andet, jeg kan gøre nu end at vente.

Hej Dlhan,

Den sidste udbetaling var i sidste uge, så det er ikke så længe siden. I øjeblikket er den €4.900. Det, der personligt generer mig, er, at Mr. Bet reklamerer for sit VIP-program og den merværdi, man får som VIP-kunde, men når man har brug for hjælp og beder om at få et dokument videresendt, eller jeg endda selv sender det til den relevante afdeling via e-mail, får jeg ingen hjælp. Men ja, der er ikke andet, jeg kan gøre end at vente. 🙂

Desværre er det sådan, nogle OC'er fungerer ... de har udviklet en taktik, og du kan glemme alt om folkene i chatten! Jeg tror, ​​der er yderligere verifikation for udbetalinger over 2k. Min første udbetaling (over 4k) blev udbetalt uden verifikation på to dage ... senere skulle jeg verificere mig selv, og efter et år ville de have mig verificeret igen ... så det er bare en vane 🙈😂

It's getting even better... As a customer, I would certainly consider this an emergency. Well, I would love to come up with a few hits but I'm left empty-handed. You are right, there is nothing else to do.

That's just stupid.

I dont think I ever posted my situation on the forum so here goes.

About a year ago I won thousands of dollars. Been a member of MR.bet for years. Anytime I won, I was paid (long delays but was paid)

Suddenly when I won big they wanted me to reverify..even though i just did a fresh verification a few months prior.

I thought it was a usual stalling ploy to ask me for documents 3 months after I submitted other ones. (which was accepted and account fully verified)

Suddenly the games began.

I wasnt a new player remember..a long time time player.

Long story short they closed my account and told me I breached a term "didnt supply ID documents in acceptable time frame". Which we all can agree is crazy to do from a long time verified member who has been paid in numerous times.

Thankfully Casino GURU was here to help me. They fought along side of me and got me paid. Without their help there is zero chance I was getting paid.

Thanks Casinoguru. I know sometimes I get upset with you guys but I do need to say thanks when it is deserved.

Thank you for your experience and for sharing it on the forum. 

I find it quite strange how sometimes casinos can make up anything to delay the withdrawal or possibly try to not pay the player. I've seen in their complaints that it wasn't a huge amount of money for which the casino would have to do such things. 

I think they are more likely to lose customers this way if you say you played there for quite a long time. 

As for help from us, we are always happy to do it when we can, when both the casino and the players cooperate. 

Of course, it's not always the case that it's possible to assist. 

But if it is an option, then we will always do our best to make sure that everything is always fair.🙂

Hello everyone, i made 5 deposits on Mr Bet:

– 900 RON

– 900 RON

– 2,500 RON

– 2,500 RON

– 5,000 RON

(that’s a total of around €2,600).

I played blackjack only (no bonus used), and I managed to win 35,400 RON (around €7,100).

After a couple of days, they asked me to verify my account. I sent a full Revolut bank statement that clearly shows my name, address, and postal code — but they keep rejecting it, saying it’s not valid.Support told me that it would be reviewed manually, but it’s been several days now with no real update. I’ve done everything correctly, and it’s really frustrating not knowing what’s going on with my account or money.

Has anyone else dealt with something like this on Mr Bet? Any advice would be appreciated.

Thanks in advance!

Hello, the most important thing in this situation is to go through verification, otherwise you will not receive the money. 

I don't quite understand why they don't accept your statement from Revolut. They didn't say anything more than that it has to be manually reviewed? How long have they been checking it?

If nothing changes within 14 days, we will try to help you.

One more question, though, is this document from Revolut the only one causing problems and were all the other documents accepted?

Jeg startede med en cashback-saldo på, tror jeg, €2. Jeg endte med at tjene €900 på de €2.

Da jeg prøvede at hæve mine penge, sagde de, at det var bonuspenge – og med sådanne bonusser er den maksimale udbetaling fra gevinster €50. Jeg sagde dog, at det var rigtige penge, men de ville stadig ikke udbetale mig dem.

Så kontaktede jeg https://www.curacao-egaming.com/ . Efter 10 dage havde jeg faktisk pengene på min konto.

Før jeg kunne hæve det, fik jeg dog at vide, at jeg først skulle bekræfte min identitet. Jeg forklarede, at jeg allerede havde gjort det for et år siden – men uanset hvad, uden yderligere bekræftelse ville jeg ikke få nogen penge.

Så jeg gennemgik bekræftelsesprocessen igen, men som altid sagde de: nogle gange var billedet for sløret, nogle gange var et dokument ikke nok. Til sidst overførte de pengene til mig, tror jeg, via Canada. Jeg formoder, at de gjorde det på den måde med vilje.

Som følge heraf blev min bankkonto blokeret på grund af spilletransaktioner, og jeg måtte kæmpe for at få den ophævet. Åh, og forresten: De havde engang et Curaçao online-stempel på deres hjemmeside – det er der ikke længere. Sandsynligvis fordi www.curacao-egaming.com ikke længere eksisterer eller er konkurs.

Konklusion: Dette casino er et rigtigt "Vilde Vesten"-casino.

Hello and thank you once again for your help. All the other documents were accepted — I already submitted: my ID card, a selfie and a photo of the card I used for the deposits

Regarding the bank statement :

I did not make the deposits using my Revolut account. I used my Raiffeisen bank, but unfortunately the statement from Raiffeisen does not show my full address (it doesn’t include the full ZIP/postal code) so they rejected it for no zipcode shown. But they asked only for the evidence of my adress, not to see the transactions or anything.

For this reason, I submitted a PDF statement from Revolut, which does clearly show my full name and full address — just as proof of address.

However, they keep rejecting the statement from Revolut, saying it’s not valid ( in chat support they said that the system rejects it ), and that it is under manual review — without explaining what is wrong with it. It has already been 4 days since I submitted it and I still haven’t received any real update

To be clear: I used my own funds (no bonus)

I only played blackjack

edit : they said that they just don t accept revolut because it s a online bank

Okay, so did you try to ask what you could provide as a replacement for this document? What would be good for them to see, such as an address or something similar?

That would probably be the next thing I would ask.

You should just file a complaint here and stop waiting.

Mr.Bet is extremely well known to reject documents, delay them, then steal your money and claim "you didnt provide verification in a specific time frame and as our TOS we are allowed to confiscate your money"

They did it to me and hundreds of other players. Read through the thread and read their complaints.

You should also stop playing there. Every time you win, they will make you go through this.

They made me verify my account 3 times in 1 year. A full verification and each time reject all documents, ignore me, shut my account down etc.

The last time, I had enough and stopped playing there.

They are absolutely brutal to deal with and you will get absolutely nowhere unless you file a complaint and casinoguru gets involved.

Yes, I have sent them a Raiffeisen bank statement, a utility bill and even an official document from the police (certificate of residence).Unfortunately, the format used by these institutions (banks / utility providers / authorities) simply doesn’t include a postal code on the documents ( they said that was the problem, the zipcode ) – and i already tried to resolve this with them, but they cannot modify the documents just to explicitly add a zipcode.

I sent them a Revolut bank statement with zipcode and everything they asked for, but they said without any explication that they don t accept Revolut .

I am now waiting for another bill that hopefully shows the postal code. Honestly though, it’s pretty obvious that the documents themselves are not the real issue : they just want to delay the process as much as possible hoping that i will lose my patience and keep playing the money. It’s only been one week so far, so i’m prepared to wait more.

It means a lot to know that I’m not the only one who is/was in this situation and that there is still hope that I will eventually receive my money, thank you a lot!!