Mr Bet Casino – generel debat (side 30)

Okay, great, at least we know a little more now. It would help if you could answer all my questions so we can move the discussion forward here on the forum and give other players a clearer picture of what you’re going through. Sharing those details can sometimes be very helpful.

Hej Jaroslav,

Jeg sendte dem en regning, nærmere bestemt en kopi af min husforsikring, dateret 15. juli 2026. Den var ikke engang tre måneder gammel, som de krævede. Nå, efter 48 timer, som sædvanlig, afviste de den igen.

Jeg har specifikt fået fat i et registreringsbevis, der viser min adresse. Det hele giver absolut ingen mening længere, den slags vrøvl, de laver. Jeg har allerede indgivet en klage, men den har været under behandling i to dage nu. Hvor lang tid tager det normalt?

It would really help to know why they rejected it. You said you tried to obtain the most official document available, so I don’t quite understand why it wasn’t accepted either. Let’s see how things progress.

As for your complaint, I expect it to be opened soon, although I can’t give you an exact timeframe. Our team handles a large number of complaints from other players too, so they can’t always get to each case immediately.

I hope everything will be cleared up and resolved in the end.

Det er netop sagens kerne, noget jeg ikke længere kan forklare for mig selv, så alt jeg kan sige er, at jeg ikke ved det. Jeg gav dem alt, der overholdt deres retningslinjer. Jeg kan virkelig ikke forklare det længere.

Of course, I understand why you’re unsure what else you can do. In this situation, the casino should explain what’s happening, what information or documents might be missing, and what you can provide. Without that explanation, I don’t blame you for feeling stuck.

As I mentioned, our team will get to your complaint. Once it’s open, they’ll have some questions for you, so please be ready to respond.

I’m keeping my fingers crossed for you and hope this gets resolved as soon as possible.

Tak.

Jeg har dokumenteret alt indtil videre, inklusive de e-mails, jeg sendte dem.

That’s a good approach. Keep a record of everything they send you and everything you send them. You don’t necessarily need to screenshot emails, as long as you save them, but if you contact live chat, take screenshots of the conversation.

That way, you can provide these records to our team if needed. They could be useful when looking into your case, so you’re doing the right thing.