Mr Green Casino – generel debat

Hvis du vil diskutere noget i relation til Mr Green Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Det plejede at være sjovt at spille hos Mr Green. Nu har jeg ventet på en udbetaling i over to måneder! I den tid modtog jeg to e-mails fra supporten, og den sidste var for tre uger siden. Halvdelen af ​​beløbet blev udbetalt uden problemer. For den anden halvdel skulle jeg pludselig bekræfte min bankkonto. Jeg sendte adskillige e-mails og spurgte om det. Den dag i dag har jeg ikke fået svar. Det var sidste gang, jeg nogensinde spiller der.

Waiting more than two months for a withdrawal is certainly far too long, especially when the casino has already paid out half of the amount and has barely communicated with you since then.

Verifying your bank account is not unusual, but the casino should clearly explain what documents are required and keep you informed about the process.

Could you please clarify whether you have already submitted the requested bank verification documents, or are you still waiting for the casino to explain what exactly they need?

Considering how long this has been going on and the lack of communication, I would definitely recommend submitting a complaint with our team if you haven't already. Hopefully, we can help clarify what is holding up the remaining payment.

Jeg indsendte de ønskede dokumenter den 22. september. Jeg modtog et svar om, at de var blevet videresendt til den ansvarlige afdeling. De sagde, at de ville kontakte mig igen efter gennemgang. Dette er ikke sket den dag i dag. Jeg har allerede indgivet en klage her, men fik at vide, at de ikke kunne hjælpe mig yderligere.

Thanks for clarifying.

So you submitted the requested documents on September 22nd, received confirmation that they had been forwarded for review, and you still haven't received any further response. Considering how long this has already been going on, I understand why you're frustrated.

Since your complaint with us has already been reviewed and you were informed that our team could not assist further, unfortunately we can't change that outcome from the forum side.

At this point, I would continue contacting the casino in writing and ask for a clear status update on the verification and withdrawal. If they continue to remain unresponsive, you may also consider escalating the matter to the relevant regulator or ADR body for your jurisdiction.

I hope they finally provide you with a proper explanation soon.