MrPacho Casino – generel debat (side 2)

no my account is not restricted but the problem is with slow payouts will take forever ... t owhidraw 20k

Okay, so you can actually make withdrawals, but all has been delayed. I guess this is a far better situation, since it can be solved. However, there is a contradiction between the information you posted on the forum and in the complaint, because the complaint says, "The player from Slovenia has been waiting for a withdrawal for less than two weeks."

So, since it is your turn in the complaint, please make sure the information is clear enough to make it all smoother for you.

Thank you.

Jeg har brug for vurderinger og rådgivning om, hvordan jeg skal gå frem i følgende tilfælde:

I august 2023 fik jeg min MrPacho-konto lukket specifikt på grund af en eksisterende ludomani. Lukningen blev bekræftet til mig på daværende tidspunkt af en VIP-manager via e-mail ("Konto lukket").

Trods den bekræftede lukning af kontoen fortsatte jeg med at modtage reklamebeskeder fra MrPacho. Disse beskeder fik mig til at blive irriteret igen. Derfor prøvede jeg at logge ind igen – hvilket jeg faktisk var i stand til, selvom kontoen ifølge bekræftelsen skulle være blokeret.

Som følge heraf blev der pådraget sig indskud og tab på i alt 480 EUR.

Efter min mening udgør dette flere overtrædelser: tilsidesættelse af den bekræftede lukning af kontoen (kontoen burde have været permanent blokeret), overtrædelse af reglerne for spillerbeskyttelse/ansvarligt spil (især i tilfælde af kendt ludomani) og viderebehandling af mine data til reklameformål trods lukning af kontoen (databeskyttelsesproblem).

Jeg har allerede anmodet om en refusion af de 480 EUR fra udbyderen og sat en frist.

Hvordan vurderer du chancerne for succes med en refusion?

Jeg har beviser (e-mail om kontolukning, sms, kontoaktivitet).

Mange tak for dine vurderinger og tips.

Same here again, hey. If you have any questions related to the complaint feature, feel free to ask me.

Hej Radka,

Jeg ville have udfyldt formularen for længe siden, men desværre virker den aldrig. Efter at have indtastet alle data, vises en rød fejlmeddelelse: "Du kan ikke oprette en klage." Dette sker ved alle mine forsøg.

Hello Bpro,

I imagine this is going to be expected, but I have never seen such a specific error in a complaint form. Therefore, I assume something must be quite off and I'm ready to sniff it out.

Could you kindly try to lodge the complaint the way you are used to and capture the video of all those steps with the final error, please? I'll wait for it at community@casino.guru 🙏

Every registered user with an active and verified account is supposed to be able to lodge a complaint. I think a proper investigation will help.

Hej Radka,

Det virkede endelig! Mange tak for din hjælp og støtte.

Hello, you did it! That's great!

Feel free to send a complaint request everytime casinos, from your perspective, fail to comply with their own rules, especially when account closure, winnings or problem gambling is involved. I think it's fair to say that the mediators cannot always support all claims, but as far as I can say, they are always eager to investigate and challenge possibly unfair decisions. Outcomes are not always positive or guaranteed, but it's still worth trying. 🙂

Hej Radka, tak for de opmuntrende ord.

Jeg har lige modtaget en e-mail fra Mr. Pacho Casino, der tilbyder mig en refusion for præcis denne situation. Det er fantastisk, at man i sidste ende kan få succes, selv uden involvering af tredjeparter.

Hello, that's one awesome news after another! 🙌

I mean, given the circumstances, of course, in an ideal world, you would not be forced to complain, I wager.

In any case, I just spot another user with the very same submitting problem, and I want to ask you whether you have any idea what could possibly cause the last attempt to be successful. I fear there may be some sort of bug, yet I lack the appropriate starting point. If you have any tips or anything that comes to mind, I would greatly appreciate it. 🙏

Hej Radka,

Desværre ikke, nogle gange virker det, og tekstfeltet vises, og nogle gange gør det ikke; det virker meget tilfældigt.

Hello, thank you for the efforts. Now it falls onto the tech guys completely, I reckon. More importantly, I hope both complaints you lodged will be resolved. 🤞Feel free to share any news anytime you like.

Det håber jeg også. Tak for de venlige ønsker! 😊

Hi,

I have issue with verification of MrPacho. My ID, selfie, selfie with ID, my address all verified.

Now I need to provide history of my crypto wallet and ownership. It is unhosted wallet with Phantom. That is not connected to any email (they require email connection). Phantom does not do PDFs, only printscreens and these are 46 for last 6 moths. They only allow 5 to be uploaded. Support not responding. I have 2023 EUR and want it to be withdrawn obviously.

Thanks for help

Michal

Hi Michal, I see this is a very specific problem you are dealing with. The casino has to respond somehow because you provided real feedback on what you can and can't provide. In my opinion, these are their requirements and limitations, especially regarding the number of screenshots that can be uploaded, so they need to figure out what real information and documents are necessary to complete the verification.

May I know for how long you have been waiting for the update? Perhaps it would not hurt to send it all on one package per email; it could be beneficial