MXWin Casino – generel debat (side 2)

Sådan gendanner jeg min adgangskode til udbetaling

Sådan gendanner jeg min adgangskode til udbetaling, hvis jeg har glemt den

Hi, well, I’d guess you should ask the casino, and they’ll help you figure out what to do in this situation. Have you tried asking them yet? That’s probably the first thing I’d do. 

By any chance, do you have something like a "Forgot your password" option? 

Kan nogen hjælpe mig? Jeg foretog ved et uheld en udbetaling til den forkerte konto på MXWin, fordi den var kopieret til mit tastaturs udklipsholder, og jeg var ikke klar over, at jeg havde skrevet den forkerte. MXWin har nægtet at hjælpe mig, og de vil stadig ikke. Jeg har allerede kontaktet modtagerens bank, og de vil heller ikke hjælpe. De siger, at jeg skal kontakte min udstedende bank, da de skal behandle refusionsanmodningen, men jeg har ikke en bankkonto. Det var MXWin casino, der behandlede udbetalingen. Det er 20.000 pesos, og ingen vil hjælpe mig nogen steder. Jeg er desperat.

Oh, I’m really sorry that you are dealing with this situation, especially since it involves a significant amount of money. I can understand why you are desperate to find someone who can help you recover it.

However, based on the information and screenshots you provided, the withdrawal appears to have been successfully processed to the bank account details entered when the withdrawal was requested. From the conversation with MXWin, it also appears that they have already explained that they cannot cancel or reverse the payment after it has been processed.

Unfortunately, mistakes in payment details can have consequences, and in this situation it does not seem that there is another party who can simply be held responsible for correcting the mistake. If the wrong account number was entered when requesting the withdrawal, the fact that the money subsequently went to that account does not by itself mean that the casino is responsible for the loss.

You also mentioned that you do not have a bank account, while explaining that you accidentally copied the wrong account number when making the withdrawal. This makes the situation somewhat unclear, but ultimately the important point is that the withdrawal was made using the payment details that were provided at the time.

I know this is probably not the answer you were hoping for, but I would not want to give you false hope that the casino can simply be made responsible for returning the money when the available screnshots indicate that the incorrect bank details were entered on your side.