N1 Casino – generel debat

Hvis du vil diskutere noget i relation til N1 Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej,

Jeg har problemer med N1 Casino. De nægter at udbetale eller har slettet mine gevinster. Baggrund, modtog en bonus/cashback og spillede med den og vandt også 2000 euro. Men da min indsats var højere end 5 euro, da jeg spillede, og dette sandsynligvis ikke er tilladt, blev alt slettet, og min konto blev deaktiveret for øjeblikket. Bare bonussen på 150 euro tilbage og min konto låst op. Hvorfor er det overhovedet muligt at satse mere? Det er heller ikke nemt at vide, hvornår bonussen er clearet, når du vinder. Beklager, men det er en anden praksis, hvor jeg absolut ikke kan forstå den gode vurdering her.

It’s usually in their terms and conditions under bonuses and will state if you wager above the amount stipulated winnings gained will be voided. One of the casinos I use has a x30 wagering on bonuses with a max bet of €2 which is far to low to want to take it.

Hello,

in the ideal world, you won't be allowed to place such a bet when playing with the bonus.

Let's say that even some warning just before you trigger the spin would be great.

Now you see that is up to the player to read all terms and conditions carefully and stick to these.

You can also ask the support/live chat about the wagering progress, sometimes you can see some kind of a progress bar in your account.

What reason did their support give you I wonder?

They should explain this bonus conditions violation to you:

Godaften, jeg har et problem med at hæve penge her, og i 4 dage vil det ikke lade mig hæve, jeg sender dem en besked hver dag, og de siger, vent på, at vi svarer, uacceptabelt..

Hello,

may I know whether you already passed the verification, please? Because if not, that would explain the delay.

Or maybe you are waiting for the document approval? Please let me know what is happening.

Thank you.

Ja, identifikationen er sket normalt

That's good. I just hope that this is not another issue with a payment provider like we can see in ther casinos.

What payment option did you opt for? 🤔

Hej, jeg vil gerne spørge om der er andre der har spillet det og se om jeg har mistet pengene.

Jeg åbnede en konto hos N1casino for fem dage siden, og jeg lagde et kort på €25, og det gav de mig også, men en bonus på €25, mens jeg spillede, vandt jeg to og et halvt tusinde euro, og de fortalte mig, at jeg skulle spille €1750. jeg spillede det og gik for at trække sig tilbage, så begyndte det at det ikke blev gjort rigtigt identifikationen og send os det ene stykke papir og send os det andet, og jeg sendte dem alle en til tjenesten, hun fortalte mig, at det var OK. en udbetaling de annullerede til sidst sagde de at de ville lukke min konto og hæve manuelt og fra da hører jeg ikke fra dem de sender mig ikke e-mails og jeg ved ikke hvad der vil ske, er der nogen der har haft samme problem før? Fik han sine penge?

Hello,

to me, it seems that the casino is not the best one in supporting players.

If I may guess, I'd say that the bonus issue was related to the unfinished wagering, right? But it seems that you completed the wagering after that because the verification was triggered and it usually occurs after the withdrawal request was submitted.

So for now, I'd say that the verification was done, but the casino may have an issue with the payment itself, probably a technical one, if they asked you to submit a new one manually.

What I do not exactly understand is the account closure, has the casino explained why your account needs to be closed? If they did, please share the information.

Anyway, can you still access your account?

I must say that according to our review, the casino is good in general, but very unfair conditions are applied, check it out here.

And what I found in your complaint makes me think whether the bonus you took limited your withdrawable balance. Was a withdrawal limit applied to it by chance?

Jeg foretog en hævning på 500 euro ud af 2700. Jeg har ikke en udbetalingsgrænse, de fortalte mig ikke engang om en grænse. Jeg lægger det hævebeløb, som jeg satte ind, sådan for at hæve et beløb i begyndelsen. Jeg kan ikke få adgang til min konto, og de sagde, at de vil åbne den, når de hæver.

Da jeg spurgte dem, de ved det ikke, sagde de, at de har en arbejdsbyrde, og det er fint.

Hello there,

not sure if I get it correctly, but is your account under verification now? If so, it would explain why it is blocked.

Some casinos chose to block the account in order to get it verified, I guess it is better because players don't play away their balance while waiting for the withdrawal.

So, if this is the case, try to cooperate and get the account verified first.

If I'm wrong, please explain further.

Kontoen er verificeret.

De lukkede det for mig at foretage tilbagetrækningen manuelt.

So are they going to send the whole amount manually or just the 500 euros that you initially requested?

Logisk, efter 500 vil de åbne min konto med 2200 i den..

Okey and then you can ask for 500 more and they'll close the account again? I kind of don't understand why you're account is closed now, especially when it's already verified.

Jeg ved ikke. Jeg fik at vide, at kontoen er blevet bekræftet.

Let's now see how the first manually done withdrawal will be handled. Anyway, I'd ask the casino whether you should expect such complications every time you submit the withdrawal.

Would be good to have some clues, I guess.

This is a big, well-known casino I'd say that maybe they have some technical issues with the payment provider lots of casinos do, so it would make sense to send the money manually, though why the account needs to be blocked is beyond me.

Alt er fint, jeg blev forsinket, men jeg fik det

That is great news, indeed. 🙂

Are you staying with N1, or feel like exploring new casinos horizons?