Nine Casino – generel debat

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Du har ikke sat mine penge ind på min konto.

Hvorfor??

Hello,

I am sorry, but this is not the Nine Casino support thread, meaning we are not the casino's employees.

I kindly advise you to contact the casino's live chat or support.

(You can also check your transaction history to make sure the transaction is valid.)

Lol 😂😉

Hello,

I just have a question... Is it OK to ask a cool off period of 2 months and that in the middle of it, cancel it and deposit the next day with a single mouse click?

Also, is it correct to put a limit on deposits but allow such players to open another currency in the casino with a single click as well and deposit without limits? If we put another currency, the deposit limit should be applied as well, right?

Best regards,

mrmileena

Hello,

I can see where you're heading to. I'd say (again), that it depends on how exactly the players ask for the self-exclusion or account closure and what the casino informs the player about.

If you just ask for a cooling period (did not mention gambling issues) I'd say it is alright, because you just simply changed your mind and you are well aware of that fact.

When it comes to the limits, I'd say it depends on how the casinos approach this tool. Personally, I do not think it is a real issue if you can put another limit on every deposit method available to you. It is still you who sets the limits. But if you can't set the limit, well I'd ask the staff if they can disable this currency on my account. It's interesting, that another player asks for casinos where you can avoid previous limits by setting up new currency willingly:

https://casino.guru/forum/responsible-gambling/deposit-limits-that-are-applied-to-crypto-deposits#post-23925

We all know that cryptocurrencies go in hand with anonymous casinos so players who are self-excluded in a regular casino try this alternative to be able to play.

Anyway, I'd compare the limits to e-banking, I can set limits for every type of transfer immediately or I can ignore setting any limits at all. If a new transfer type is available, I can set the limit or I can ignore it again.

The key point is, that I can set the limit anytime I want.

What do you think about it?

I'll give you a short answer. I don't think it's OK and I don't think it's a good service for the player, but it's sadly a standard behaviour that you find across casinos.

Most of casinos are very serious when you ask them to close your account for gambling issues, but whenever the reason is different, they often don't hesitate to reopen it anytime you ask them.

Hello Radka and Daniel,

thank you both for your messages. However i will stick more to Daniel's opinion. I think it is too easy to blame the player for not putting limits but some practises, like the ones in my questions for example are absolutely not a responsible gaming. I mean i lost 150 chf because of that, my limit deposit was reached but i was able to choose another currency and deposit again and lose more. I know it is also my fault but if the casino for example respected those points, people will not lose more money that they should. If i was not a little reasonable, i could have lost more...

Best regards,

mrmileena

Hello mrmileena,

I understand your point. Sadly, as Daniel said it's a standard behavior so I thought it would be good to demonstrate how it works.

I don't like the fact, that each currency has its own limit, however.

hej, jeg har været i dette rod i 2 dage

Jeg har en saldo på 1700EURO, de får mig ikke til at trække mig

Jeg sendte alle dokumenterne som det sidste, de beder mig om bevis på, at papiret er i mit navn

Jeg sendte kontoudtog, bevægelsesliste, isee, kontrakt osv ...

bare fordi den nuværende konto er i mit navn, kan du se på kontonummeret og iban som er det samme fra navn og efternavn

venligst du er nødt til at hjælpe mig

Hello,

I'm assuming that you have an issue providing acceptable proof of something to pass the verification.

Would you kindly paste in the replay you got from the casino so I can check what seems to be wrong, please?

I can recall some player from Peru had recently an issue with the bank statement because his address was missing there, only address shown was the bank's but such a statement must contain the player's full address name, and then IBAN to be considered as valid proof.

Let me know what you got from the casino, please.

Hej, tak, alt er blevet bekræftet

Men jeg venter på mine penge, de siger altid 1-5 hverdage

Men afgiften blev godkendt den 19/10

Og i dag 25 stadig ingenting

Denne side er sikker på at være tillid til, 😡

Hello 'peppemario1908', I see that the waiting is annoying. It looks like everything is done from your side as you have mentioned that everything has been verified. Please be patient now and if the casino doesn't pay you out within 14 days from the date of your withdrawal request then don't hesitate to submit a complaint here on our website.

However, let me point out that Nine casino has a very good reputation by Casino Guru rating (8.9/10) and takes a positive approach to dispute complaints as you can see here:

I wouldn't worry so much for now. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. Kindly let us know how it goes✨

Jeg markerer denne side

Efter al denne tid får jeg en e-mail om, at jeg skal ændre betalingsmetode

Kan jeg nogensinde oprette en e-wallet ??

Jeg vil have bankoverførslen, og jeg vil have mine penge

Venligst kasinoguru hjælp mig

Er der nogen der hjælper mig?

Skal jeg miste mine penge på denne måde?

På denne side har den heldigvis en høj score her

Jeg beder venligt om mine penge og lukke min konto.

Venligst casinoguru

Azz ingen svarer her

1737 € på ninecasino og annuller bankoverførslen

Jeg giver ikke op pengene er MIN!

Jeg taler med min advokat ok.

Hi 'peppemario1908', unfortunately I can't control your casino account and I don't have any authority to cancel it since I am not working for the NineCasino. However, it is good that the casino communicates with you. Have you tried to contact their support which payment method they would prefer? Isn't there more detailed information about withdrawing money written in their Terms & Conditions? Just look at it and let us know.

€ 1737

Dette er hele min saldo på den konto, jeg ønsker at hæve

I morges fortalte de mig i e-mailen, at det ikke var muligt at foretage bankoverførslen og prøve en anden metode

Ezeewallet? Mifinitet?

Og hvorfor?

Jeg vil ikke have en pung, jeg ved ikke engang, om jeg vil modtage mine penge på disse utroværdige punge

Alligevel indgiver jeg en klage til min advokat og for at sagsøge curacao spil.

Jeg kan ikke miste mine penge, så en BANKOVERFØRSEL er mærkeligt nok ikke mulig.

Hello,

as long as the casino suggests other payment options you should cooperate. How else do you think you can receive your money? I feel that now it's quite pointless what payment option you prefer because it is not possible for some reason now. I would personally guess that troubles are caused by the local gambling restrictions that complicate cards and bank-related money transfers. Well, it may happen.

Furthermore, you can find more details in your complaint thread.