Nomini Casino – generel debat (side 7)

God aften

Jeg har spillet som nomineret i et par år nu.

Jeg var så heldig at vinde en pæn sum penge for 3 uger siden, min nuværende saldo er 22000

Som du godt ved, er den maksimale udbetaling for mit VIP-niveau, som i øjeblikket er niveau 2, 500 euro pr. dag.

Jeg ansøgte om 500 den 22/23/24 for i alt 1500

men stadig i dag, efter to uger, har jeg ikke modtaget betalingen

Jeg sagde, at jeg aldrig har haft problemer af denne type

Hvad kan jeg gøre?

I can understand why you are concerned, especially since you have not experienced such delays with the casino before.

As you requested three withdrawals of €500 on October 22, 23 and 24, the first two requests have now reached the usual 14 day period we allow for withdrawals to be processed. If they are still pending and the casino has not provided a clear explanation, you can submit a complaint regarding the outstanding €1,500.

Please keep the withdrawals pending and avoid cancelling them or playing with your remaining balance while the matter is unresolved. Our Complaints Team can then review the situation, although the withdrawal from October 24 may still need to complete the 14 day period before it can be investigated further.

Okay, jeg sendte klagen

Tusind tak

et spørgsmål, det kunne være et problem

det faktum, at han foretog udbetalingen fra en anden browser end normalt?

Jeg tilføjede appen til min telefon, som bare er et link, ikke en rigtig app

Franco fra VIP-afdelingen svarede mig i går

fortæller mig, at han undskylder, og at han vil fremskynde udbetalingerne

Using a different browser or adding the casino website to your phone as a shortcut should not be a problem by itself. It may occasionally trigger an additional security check if the casino detects a new device or browser, but it would normally ask you to confirm something or provide a clear explanation.

The message from the VIP department is at least a positive sign, as they have acknowledged the delay and said they will try to speed up the withdrawals. However, it does not yet confirm when the payments will be completed.

Please add this message from Franco to your complaint, as it is relevant to the timeline. Keep the withdrawals pending, avoid playing with the remaining balance, and wait for either the payments or an update from the Complaints Team.

Jeg holder dig opdateret

Udbetalingen dateret den 22. ankom i dag kl. 15.00

Jeg beder om råd

da jeg har mange penge at hæve

Jeg venter på, at de andre 1000 bliver behandlet

eller kan jeg allerede prøve at anmode om en udbetaling på 500 lige nu?