4 måneder siden
Good to know, thank you! 😉
NovaJackpot Casino – generel debat (side 9)
4 måneder siden
Jeg modtog den anden udbetaling på 1.500 BRL i dag, og casinoet har helt sikkert betalt for alle udbetalingerne.
Automatisk oversættelse:
SvarCiter1
4 måneder siden
🙌 What awesome news. Thank you for the update! Hope the others will appreciate that.
SvarCiter1
4 måneder siden
Tak for din opmærksomhed, jeg har endnu ikke indbetalt penge på dette casino igen, og på grund af udbetalingerne har jeg ikke længere en bonus på min konto.
Automatisk oversættelse:
SvarCiter1
3 måneder siden
Just had a ridiculous experience with this casino.
They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.
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Novaj
har slettet indlægget
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Novaj
har slettet indlægget
3 måneder siden
Hi there,
Thank you for sharing your feedback. Please note that our system does not allow us to manually add cash or bonuses when there is either a pending real cash or bonus balance, as well as when there is a pending withdrawal in progress.
To make sure this is resolved as quickly as possible, please send us an email at [email protected]
Our team will do its utmost to get this sorted for you.
Kind regards,
The NovaJackpot Team
3 måneder siden
Just had a ridiculous experience with this casino.
They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.
3 måneder siden
I understand that it would probably be best if they wrote this information in the cashback terms and conditions so that players would know about it right away.
In any case, I see that the casino has responded to you and is trying to resolve the situation.
I believe that together you will manage to handle it, and now at least you will know how things work at the casino.🙂
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