NovaJackpot Casino – generel debat (side 9)

Good to know, thank you! 😉

Jeg modtog den anden udbetaling på 1.500 BRL i dag, og casinoet har helt sikkert betalt for alle udbetalingerne.

🙌 What awesome news. Thank you for the update! Hope the others will appreciate that.

Tak for din opmærksomhed, jeg har endnu ikke indbetalt penge på dette casino igen, og på grund af udbetalingerne har jeg ikke længere en bonus på min konto.

Just had a ridiculous experience with this casino.

They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.

Hi there,

Thank you for sharing your feedback. Please note that our system does not allow us to manually add cash or bonuses when there is either a pending real cash or bonus balance, as well as when there is a pending withdrawal in progress.

To make sure this is resolved as quickly as possible, please send us an email at vip@novajackpot.com

Our team will do its utmost to get this sorted for you.

Kind regards,

The NovaJackpot Team

I understand that it would probably be best if they wrote this information in the cashback terms and conditions so that players would know about it right away.

In any case, I see that the casino has responded to you and is trying to resolve the situation.

I believe that together you will manage to handle it, and now at least you will know how things work at the casino.🙂

God eftermiddag, @Novajackpot

Sidste år tabte jeg over €3.000 på dette casino; jeg bor i Østrig. Jeg var ikke klar over, at casinoet var ulovligt. For nylig afsagde Højesteret en afgørelse i min favør i sag C-440/23 – Refusion af tab, indbetalinger og refusioner fra online casinoer.

Jeg ville også være villig til at indgå en individuel aftale uden at tage retlige skridt.

Hvis vi ikke kan nå til enighed, vil jeg overdrage sagen til min advokat og anlægge sag mod dig. Jeg mener, at distributionen i Østrig er ulovlig.

Hello, tags do not work here, I'm afraid. If you want to reach out to someone, kindly use the reply or quote button located on the specific post you wish to reply to or quote.

Like this, nobody will surely notice.

Jeg modtog svar fra casinoet. De nægter at samarbejde. De henviste til deres vilkår og betingelser. De nægtede også at drøfte en individuel løsning med mig. Jeg vil nu videresende min sag til en specialiseret casinoadvokat, som om nødvendigt endda vil indlede en retssag.

Siden den seneste højesteretsafgørelse er casinoer ulovligt forpligtet til at erstatte tab.

Jeg vil uploade de seneste opdateringer til hende. Casinoets mening kan dog ændre sig.

V.

Thanks for the update.