I kind of don't understand, you gave us the evidence but you stopped answering. How are we supposed to help you? That's why I'm telling you to file another complaint or ask for a reopening. I can't help you from my position as admin, but our team will try. The problem wasn't on our side but if you didn't reply for two weeks then it was on your side.
Will you try again, please?
Okay, jeg gør som du siger og indgiver en ny klage.
Som du kan se har jeg lavet min nye klage igen, jeg håber du kan hjælpe mig denne gang, jeg ønsker dig en god dag.
Jeg indgav en ny klage på din anmodning.
Hello,
smart move, just stay with the complaint holder to the end of the process, please. I feel it is important to remind you that the previous complaint ended unresolved due to your unresponsiveness. It would be great to prevent that.
Thank you for your cooperation. 😎
I går kontaktede jeg kasinoet, og som du advarede om, sagde kasinoets embedsmænd, at bonussen ikke blev overført til min konto, fordi jeg ikke aktiverede bonussen, men kasinoet accepterer den ikke. Jeg anmoder om, at klagen lukkes af mig selv fri vilje, og jeg ønsker ikke at spille i dette casino igen, det er ikke pålideligt, tak for din opmærksomhed.
Well, it's a shame it turned out this way. But I see you stood your ground and this casino will be a no go area for you.
So there is nothing more to add except that I hope you will do well elsewhere and you will not have similar experiences. 🙂
Mit sidste ord er dette: Jeg har fulgt din platform i omkring et år, jeg har registreret mig på mange casinoer, for mig handler det om at få erfaring, disse platforme handler mere eller mindre om dig, medarbejderne på gruppeplatformen og Jeg har lært reglerne for kasinoer. Jeg er ked af at sige, at jeg er en person, der elsker bonusser. Hvem elsker ikke gaver? Jeg kan ikke sige det med sikkerhed, for jeg husker det ikke, det er et stykke tid siden, så jeg vil gerne være forsonende frem for argumenterende og sige næste gang, guru platform for din interesse og interesse. Jeg vil gerne takke jeres myndigheder og embedsmænd. Du kan lukke denne klage til Espresiyalistens supervisor. Jeg siger dette af egen fri vilje, intet problem.
This is the official thread, you don't have a complaint open, so there's nothing to close. But it's good that you described your experience at least for other players.
For me personally, bonuses can be quite tricky, so I would be careful when I take one. If something is not clear to me, I would check the terms and conditions or ask live chat directly. I know that a lot of the problems that arise in the casino are because of bonuses, so that's why I say that.
I wish you the best of luck and don't find yourself in the same situation in the future.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
