NV Casino – generel debat (side 16)

The €70.77 withdrawal and the remaining balance need to be clarified separately. What status does that withdrawal currently show,pending, rejected, or completed?

You also mentioned that around €600 remains. Is that amount still visible in your account, and is it shown as real money or bonus money? Did you use a bonus or free spins, and has support explained why only €70.77 was available to withdraw?

A screenshot of the balance breakdown and withdrawal message would help, with your personal details hidden. Please also tell us when you first submitted your verification documents.

These details will help us understand whether this concerns unfinished verification, a bonus restriction, or missing funds, and advise you about the complaint.

They now confirmed that everything has been accepted and confirmed. The request for withdrawal was placed on 22 September 2026. They now told me, based on their terms and conditions, that they will only allow 10.000 EUR withdrawals every 30 days. So I assume that the whole amount would need some good 6 months. I am afraid there is not much to do against it so let's see if the first payment arrives soon.

Godaften..nu venter jeg på godkendelse af det ene billede med mit ID og indbetalingskort, hvor jeg har ansigterne samlet..selfie..Jeg venter på, at dette bliver bekræftet, så jeg kan fortsætte med udbetalingen..det samlede beløb, jeg nu skal hæve, er 1000 euro..Jeg venter..den forrige udbetaling fandt ikke sted.

Great, if everything has been confirmed, there shouldn’t be anything standing in the way of you receiving your money now. Of course, if the casino has a withdrawal limit, it’s normal for them to stick to it, so you’ll need to take that into account. As long as the payments come through regularly, everything should be fine.

Be sure to let us know when you receive your first withdrawal.

Okay, so you’re also waiting for your verification to be completed. You’ll only be able to receive your money once you’ve been successfully verified. How long have you been waiting for verification in total?

Hej..de plejer at bruge en dag på at tjekke selfien..den jeg sendte i går..det var et screenshot fra en video jeg tog, så dataene ville være tydeligt synlige...og i dag gik jeg ind for at se..de havde slettet billedet..det med screenshottet..og de bad om en anden selfie med ID'et..Jeg talte med supporten, og de fortalte mig, at det var blevet photoshoppet...Jeg sendte en ren en igen i dag..hjælp mig venligst..hvad gør vi?.Jeg har ikke mere tålmodighed..stresset og alting har nået et punkt..Jeg vil have mine penge.

Hey, I understand this is frustrating because none of what you tried worked. Screenshot from a video sounds like a good idea but it's actually an altered source; thus, I would instead focus on the purpose or instructions. Let's try together for a moment: it appears that now the point is to provide a selfie of you holding the readable ID. Is that so? Can you try to pick one? For example, rest the phone on some piece of furniture, set autoshot, and then look at which specific area the camera photographed, then set the camera again to autoshot, maybe a sequence of several shots at once could be handy and then take the ID into one hand close to your face, stepping into the area so you best fit in the ID and the face.

Or you can ask someone else to help you take that picture. I know it's called a selfie, but I would try that anyway if it helps.

What do you think?

That may have been the problem: you took a screenshot from a video. If the casino asked for a selfie with your ID, I’d take a photo exactly as requested. Since you’ve sent another one, let’s see what they say, but I wouldn’t use another screenshot from a video.

I also asked how long you’ve been trying to complete verification. Could you answer that as well?

Godaften, siden d. 25/9 har jeg forsøgt at hæve penge fra NVcasino, og der er endnu ikke sket noget. De informerede mig om, at jeg venter på hævningen i dag, men da jeg gik ind i chatten, bad de mig igen om at sende en selfie med mit ID (det var på min profil fra før). Kan I hjælpe mig?

Being told to wait for your withdrawal and then being asked for a selfie you already uploaded is understandably confusing. Having a document in your profile doesn’t necessarily mean it was approved, though, so the key is whether the casino rejected the previous photo or needs a new one.

Did support explain why you must submit it again? Had that selfie previously been marked as approved, and have you now sent the new one they requested?

Since you’ve been trying to withdraw since September 25, it has been around 11 days. We generally allow up to 14 days for verification and withdrawal processing, so I’d give them a little more time while completing the requested check.

How much are you withdrawing, and does the request currently show as pending or rejected? Please keep us updated if the new selfie is rejected or the payment remains delayed.

God aften,

Alle dokumenter var blevet behørigt godkendt for længe siden.

Jeg har sendt dem tilbage til gennemgang og venter på godkendelse.

Udbetalingen, som chatten bekræfter, er €9850.

Jeg kan ikke finde noget i betalingshistorikken, der er for mange ventende udbetalinger på €450. Mere generelt taler jeg med chatten, og de bekræfter, at udbetalingen på €9850 bliver behandlet.

The unclear payment history is worth clarifying: support says €9,850 is being processed, but you can only see several pending €450 requests. "Being processed" also doesn’t necessarily mean the money has already been sent.

Ask support to confirm in writing which withdrawal requests make up the €9,850, whether they are waiting for the new document review, and whether any payment has actually been released. That should help reconcile what they’re telling you with the history in your account.

Since you’ve already resubmitted the documents, give them a little time to review them. Keep the existing withdrawal requests in place while this is clarified.

Are the €450 requests ones you submitted yourself, or did the casino split the withdrawal into smaller payments?

Inspektionen er overstået, mine dokumenter er blevet godkendt.

De udestående anmodninger på €450 blev fremsat af dem selv.

Jeg går nu ind i chatten for at anmode om udbetalinger, og jeg holder jer opdateret.

Godaften, jeg har været meget generet af NVCASINO. Mens det er aktivt, informerer de mig om min udbetalingsanmodning, jeg venter stadig. I dag talte jeg igen i chatten, og de bad mig igen om et selfie-billede med mit ID, selvom det allerede var på min profil og var blevet godkendt før. Nu i chatten fortalte de mig, at jeg skal vente på, at dokumenterne bliver kontrolleret. Kan I hjælpe mig?

Hello, I just found that the situation has positively evolved. 👌

Hopefully the withdrawal request won't pose any problem. I and Jaro are both looking forward to hearing fresh news.

De fortalte mig, at alt jeg skulle gøre var at vente. De bekræftede beløbet på 9850 igen. 14 dage eksklusive weekender og helligdage. Jeg venter lidt og sender dig tilbage.

Let me know please

So for now, we wait and see each other here while something new emerges, or if you want to chat, maybe.

Waiting is sometimes the worst part of any situation, but we can keep you company. And in case anything seems odd, you are welcome to complain.

There are still options left, I'd say.

​This is hands down the worst casino I have ever seen in my life! I haven't been able to withdraw my money for a whole week now, and my funds are completely trapped. You won't approve my KYC and keep making up new document requests every single time I fulfill the previous ones. You are intentionally doing everything to block my payouts. I want my account verified and my money processed immediately!

Repeatedly submitting documents only to receive another request is understandably frustrating, especially when you don’t know what is still preventing verification.

Your complaint is already open, so our Complaints Team will assess the verification issue there. Please respond to the specialist’s questions and add any new document requests or explanations you receive from NV Casino to your existing complaint.

For those following your experience here, which documents are they requesting now? Have they explained why the documents you already supplied were insufficient?

As a forum administrator, I cannot approve your KYC or release the payment, but you’re welcome to keep us updated here while the team handles your case.