NV Casino – generel debat (side 16)

The €70.77 withdrawal and the remaining balance need to be clarified separately. What status does that withdrawal currently show,pending, rejected, or completed?

You also mentioned that around €600 remains. Is that amount still visible in your account, and is it shown as real money or bonus money? Did you use a bonus or free spins, and has support explained why only €70.77 was available to withdraw?

A screenshot of the balance breakdown and withdrawal message would help, with your personal details hidden. Please also tell us when you first submitted your verification documents.

These details will help us understand whether this concerns unfinished verification, a bonus restriction, or missing funds, and advise you about the complaint.

They now confirmed that everything has been accepted and confirmed. The request for withdrawal was placed on 22 September 2026. They now told me, based on their terms and conditions, that they will only allow 10.000 EUR withdrawals every 30 days. So I assume that the whole amount would need some good 6 months. I am afraid there is not much to do against it so let's see if the first payment arrives soon.

Godaften..nu venter jeg på godkendelse af det ene billede med mit ID og indbetalingskort, hvor jeg har ansigterne samlet..selfie..Jeg venter på, at dette bliver bekræftet, så jeg kan fortsætte med udbetalingen..det samlede beløb, jeg nu skal hæve, er 1000 euro..Jeg venter..den forrige udbetaling fandt ikke sted.

Great, if everything has been confirmed, there shouldn’t be anything standing in the way of you receiving your money now. Of course, if the casino has a withdrawal limit, it’s normal for them to stick to it, so you’ll need to take that into account. As long as the payments come through regularly, everything should be fine.

Be sure to let us know when you receive your first withdrawal.

Okay, so you’re also waiting for your verification to be completed. You’ll only be able to receive your money once you’ve been successfully verified. How long have you been waiting for verification in total?

Hej..de plejer at bruge en dag på at tjekke selfien..den jeg sendte i går..det var et screenshot fra en video jeg tog, så dataene ville være tydeligt synlige...og i dag gik jeg ind for at se..de havde slettet billedet..det med screenshottet..og de bad om en anden selfie med ID'et..Jeg talte med supporten, og de fortalte mig, at det var blevet photoshoppet...Jeg sendte en ren en igen i dag..hjælp mig venligst..hvad gør vi?.Jeg har ikke mere tålmodighed..stresset og alting har nået et punkt..Jeg vil have mine penge.

Hey, I understand this is frustrating because none of what you tried worked. Screenshot from a video sounds like a good idea but it's actually an altered source; thus, I would instead focus on the purpose or instructions. Let's try together for a moment: it appears that now the point is to provide a selfie of you holding the readable ID. Is that so? Can you try to pick one? For example, rest the phone on some piece of furniture, set autoshot, and then look at which specific area the camera photographed, then set the camera again to autoshot, maybe a sequence of several shots at once could be handy and then take the ID into one hand close to your face, stepping into the area so you best fit in the ID and the face.

Or you can ask someone else to help you take that picture. I know it's called a selfie, but I would try that anyway if it helps.

What do you think?

That may have been the problem: you took a screenshot from a video. If the casino asked for a selfie with your ID, I’d take a photo exactly as requested. Since you’ve sent another one, let’s see what they say, but I wouldn’t use another screenshot from a video.

I also asked how long you’ve been trying to complete verification. Could you answer that as well?