NV Casino – generel debat (side 6)

Jeg valgte bankoverførsel. 🙂

I have played at the casino there before and all the documents have been sent and approved by them. I have withdrawn money twice and the money was in the account the next day. The amounts were of course smaller but still. Now I am a bit confused as to why it is taking so long to withdraw this time.

I wrote to them again and asked when I would receive a payment confirmation email. They replied that it would be handled manually and should arrive soon. The support team claims that they are not responsible for third parties. They do not make payments and the payment processor is responsible for that. I asked why they do not contact the payment processor and speed up the process. I was not answered and the chat window was closed! This is still very rude. And if they do not want to answer this question, it shows that something is wrong. I sincerely hope that I will not lose my money!

This can sometimes take a few days, so fine. Try to follow what I wrote and see if you get paid or if it would be wiser to open a complaint afterwards.🙂

I think once you are verified and have received the money from here it will only be a matter of time. 

If they use a third party payment provider, they can't speed up the process, so it just goes back to having to be patient. 

Of course, communication is important and should be up to par and they shouldn't just cut you off.

If you don't get the money, we will contact the casino.🙂

Det er okay, men du får ikke et ordentligt svar, og efter 192 timer har du stadig ikke en kvittering for betalingen... Det er utroligt!

Jeg anmodede om en udbetaling på €2.000 fra NVCasino den 9. juni 2025. Bekræftelsen blev gennemført, og udbetalingen blev markeret som "vellykket" samme dag.

I dag er det den 16. juni (seks hele bankdage senere), men pengene er stadig ikke kommet ind på min konto (Sparkasse).

Jeg har allerede sendt adskillige beskeder til support, herunder via livechat, men intet svar endnu.

Jeg anmoder om bevis for betaling, men casinoet svarer ikke.

Jeg beder Casino Guru om hjælp, fordi jeg ikke har modtaget mine penge endnu og ikke har modtaget nogen information

I understand the frustration and I would also like it to be more transparent but unless the casino itself does this it is difficult.

That is why our team will be here to assist you.

Hey, since you filed a complaint, we'll try to help, but as you could see and Dominika wrote, we give casinos 14 days to pay out the player.

I would say that if on the same day you requested a withdrawal, you were both verified and the withdrawal was marked as successful, then it's pretty good. What I noticed, however, is that you're not the only one who has the same problem.

So we'll have to be patient, but I believe that our team will assist you as much as possible.

Det er mærkeligt, at det var den 9. juni for alle, og ingen har modtaget noget endnu 🫣

This situation is very suspicious. There are already so many complaints and NV casino still does not deal with them. Will we ever get our money back? We are not getting any answers from anywhere.

Jeg har spurgt mig selv hele tiden ... det kan da ikke være sandt, at de skal bruge over en uge på at sende én kvittering 🫣

I have been writing to the support team every day and I get a response that the financial department will take a little longer and please wait. And then they say that you have to wait until your application is reviewed in the near future. What do you mean in the near future? Are they not going to pay me money? And when I ask if I will ever get my money back. There is no answer to that! They say that they have shared all the answers in front of me and end the conversation. This is very mean behavior. They only spin and ignore people. We will probably never get our money!!

Bomben har ramt mig nu. Pludselig ser jeg, at pengene er blevet krediteret tilbage til min konto, og de siger, at betalingen pludselig blev afvist, selvom den stod angivet som udbetalt den 9. juni. I de sidste to uger har supporten fortalt mig hver dag, at pengene er blevet sendt, og nu er de pludselig blevet afvist. Hvem prøver de at narre?

I also had it rejected and the support team said that the money was refunded for technical reasons. Now if I apply again, the money should reach my account no later than 5 business days! I've already waited a long time and now I have to wait some more🤦🏻

Hvad skal jeg gøre nu???

Unfortunately, we just have to wait and see what happens next🤷🏻‍♀️

Pengene blev også returneret til min spillerkonto i dag, selvom den har sagt i 6 dage, at det er gjort.

hvad skal jeg gøre nu?

Skal jeg ansøge igen?

Yes, I did it again and now it shows that the payout is in progress.

I understand that this is not what you all wanted to hear from the casino, as I see that all three of you have the same answers and all had a rejected withdrawal. If the casino has any technical problems and is trying to resolve them we will have to wait. Of course, if you have a complaint, our team will also try to help when possible. 

But did I understand correctly that you have to make a withdrawal again and this time there are no technical problems?