OnePlay Casino – generel debat

Hvis du vil diskutere noget i relation til OnePlay Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Quite possibly the worst casino ever!

I opened an account and deposited then none of the games would load, emailed support as no live chat no response for days. I joined on the 3/8/24 and tried to verify my account that same day but kept getting error messages when uploading documents so I email my documents. What a joke in total I sent approx 10 emails I. The end I got casino guru on to it also. Finally 24 days after joining I got my account verified and my deposit returned, needless to say I requested my account be closed. Do not recommend stay well away. Oh and support were super rude!

I'm really sorry about this experience and also glad that our team was able to help you out with your complaint.

I just hope that they will learn from their mistakes, as we say, and improve as they are still a fresh casino.

Please feel free to write your user review here. You could actually be the first person to do so and help others.

God eftermiddag. Jeg har problemer med dette online casino. For to uger siden opdagede jeg dette casino via jeres konto. Jeg oprettede en konto uden problemer, verificerede min konto og foretog to indbetalinger på €50 ved hjælp af "Bizum"-indbetalingsmetoden. Jeg spillede, afsluttede mine spillesessioner og forberedte mig på at hæve den saldo, jeg havde på det tidspunkt, omkring €173. Jeg tjekkede kontonummeret for at hæve via bankoverførsel. Men jeg fik en fejl. Den lader mig ikke hæve via bankoverførsel uden at have foretaget indbetalinger via bankoverførsel. Hvilket jeg ikke forstår. Så hvilken metode skal jeg aktivere til hævninger, hvis jeg foretager indbetalinger via Bizum? Kundeservice har ikke svaret på nogen af ​​de tre e-mails, jeg har sendt dem. Jeg forberedte mig på at lave en indbetaling på €10 via bankoverførsel, så udbetaling af samme type ville blive aktiveret. Men jeg har ventet i fire dage på, at overførslen skulle gå igennem, og der er ikke sket noget. Hvad kan jeg gøre, hvis de ikke tager telefonen, svarer på mine e-mails eller godkender udbetalingsmetoderne?

Hello,

I bet it was a surprise; however, in many casinos, you are not allowed to deposit using one payment option and then withdraw by using the other one without verifying the new method. That sounds like the situation you encountered.

So, in this case, it's fine, and you can choose whether to make the verification deposit. The amount should not be high, I believe. It only serves to save the payment method in the casino's system and pair it with your credentials.

Additionally, the verification deposit may be subject to a wagering requirement. I suggest you consult the rules or ask the support.

Let me know if anything feels strange, ok?

Hej Ami, det samme sker for mig som for andre brugere. Pludselig kan jeg ikke oprette forbindelse til hjemmesiden, og jeg får en fejl hele tiden. Hver gang jeg sender et dokument til verifikation, får jeg en fejl.

Hvad kan jeg gøre ved det?

Hi, I see you're having trouble with verification. Did you ask the casino what you should do when you get an error every time you try to upload documents? Did they recommend anything or did they not respond?

That's probably where I would start

De beder dig endda om en dinosaur og en selfie med den for at bekræfte din konto, og de afviser konstant udbetalinger. Dette er et dårligt og middelmådigt casino.

Gør jer selv en tjeneste og sænk dette casinos vurdering, det er brutalt uretfærdigt.

Before that happens, we need to gather others’ experiences and base our actions on that. We need to base it on something that’s actually substantiated.

So, feel free to let me know whether you’ve passed verification or not. I’m guessing it’s probably the second option. That’s obviously why withdrawals are still canceled. Is there a problem with specific documents, and therefore with the selfie? Tell me more and we’ll see, maybe we’ll be able to help somehow.

Jeg sendte mit ID, kreditkort, bankkontooplysninger, bevis for adresse og en selfie. De fortalte mig, at min konto var bekræftet, men da jeg prøvede at hæve, bad de mig om at optage en video af mig selv, hvor jeg holdt mit ID og sagde flere ord, de skrev. Efter jeg havde lavet den video, bad de om nogle kort, der allerede var udløbet, som jeg fremlagde dokumentationen for. Da de blev ved med at gentage, at min konto var bekræftet, afviste de mine hævninger og bad om noget andet. Jeg spurgte dem: "Kan I venligst fortælle mig alt på én gang?" Men de blev ved og ved. For at undgå at betale gav jeg op og lukkede min konto permanent. Jeg skriver dette, så ingen andre brugere skal gennemgå det, jeg har gennemgået. Jeg har konti hos andre bettingsider som CasinoGrandMadrid og CasinoBarcelona, ​​og jeg har altid hævet uden problemer med halvdelen af ​​dokumentationen. Jeg har allerede sagt, at CasinoGuru er købt af disse sider, hvilket er grunden til, at man giver et casino en god vurdering, der ikke fortjener det.

You had the option to refer your case to our team, and if that didn’t resolve it, to the Spanish authorities. You decided to give up and do nothing about the situation. I understand that the verification process was likely unpleasant, tedious, and frustrating. Instead of having everything confirmed and giving the casino a chance to resolve the issue or, conversely, not resolve it, you did nothing for yourself. That means the casino’s safety index will remain the same because nothing was confirmed, and that’s what we need. 

If the casinos had bought us off, they’d all have a rating of 10, so think before you speak. 

We keep telling players this: when a casino comes along, say, and its Terms are in order, it doesn’t look like there’s a problem, there’s no reason or fairness in giving it a low rating. Casinos usually get a low rating when something is wrong. Complaints play the biggest role in this, specifically how the casino behaves and whether it resolves them. If you decide to do nothing, the safety index won’t change either.

Som altid, perfekt fra Casinoguru, gør de aldrig noget.

When you read my post and reply normally, I can have a conversation with you. 🙂

What you wrote makes no sense and was completely pointless.