PalmSlots Online Casino – generel debat (side 12)

If you wish, keep us informed how it is going there. Thank you for that in advance.😉

Oh well, sorry to hear that's changed to tell you the truth. 

Regarding the slots, we have no warning that they are fake so why does it seem to you that they are ? What is it about the bonus that makes you feel that way ? 🤔

Jeg har slettet det indlæg, jeg skrev for nylig. Undskyld, jeg havde en forkert opfattelse. Jeg bliver ved med at spille her. Tak og undskyld igen

You didn't have to do that. If you resolved the situation with the casino and were pleasantly surprised in the end, you could write how you came to the resolution and say that your perspective has changed. It's easier than deleting a post, and other players will get the idea that the casino is trying to accommodate its players. 

But never mind, maybe it will be at least a small lesson for the future. 

Anyway, what happened that changed your mind ? 

Hej godmorgen, jeg slettede mit indlæg på casinoets anmodning med en lille overraskelse, som i sidste ende ikke var til nogen nytte. Min erfaring med dette casino er meget negativ, jeg tror, jeg er blevet snydt, jeg har spillet flere gange på den spillemaskine, jeg holder mest af med utallige tab. Jeg tror, at spilleautomaten var rigget (Netent gonzos quest-slot) i bonusserne på det samme hjul falder de samme overlappende symboler med altid blokerede betalinger. Jeg er ked af at skulle fortælle dig om denne ubehagelige situation, men hvis det kan hjælpe nogen, er jeg glad.

Hello. Have you, by any chance, mentioned it to the casinos support? They could help somehow, perhaps.

And if you can provide some proof about this issue, we would be more than happy to help you out with the situation. What do you say?

Hej Romi, ja, jeg talte om det flere gange både i live chatten og til min account manager, men jeg blev aldrig rigtig taget i betragtning. Hvilket bevis kan jeg fremlægge? Mine spilleautomater eller har jeg brug for en video for at vise uregelmæssigheden?

Hello,

I have to admit I'm not very familiar with the issue, hence, the video would be great. On the other hand, games are provided directly from the game provider servers, so there is not much to investigate. Not so smooth graphics may seem suspicious, but mainly the game provider is capable of investigating. Anyway, if you have something, try to send it to our data team: data@casino.guru

But in most cases, we can't be of any help. Original slots simply can't be altered by the casino, it's like watching movie in the cinema - it's merely a stream. Do you know how it works? This guide says it all 👈:

• RNG generates a random number.
• The game’s mathematical module takes the random number and calculates where the reels should stop.
• The game stops the reels at the determined positions and calculates the outcome of the spin.
• The outcome of the spin is then displayed to the player who initiated the spin.

I hate to say it, but there is no independent company focused on "investigating" games, because that would require the same tools game designers use. 🤷‍♂️

I imagine how that sounds, so, feel free to add your point of view.

Hej, jeg vil heller ikke sende nogen videoer, fordi jeg bliver nødt til at fortsætte med at spille på dette casino, og det vil ikke ske. Jeg vil også gerne tilføje, at da jeg spillede denne spillemaskine (gonzo's quest af netent), drejede den ikke kun unormalt, men alle mine gevinster blev ikke krediteret mig. Jeg har spillet med denne slot i årevis i mange casinoer, og kun her opfører den sig sådan. Jeg ville bare informere potentielle spillere om at holde sig væk fra dette casino, så gør alle, som de finder passende. Tak farvel

Hi,

I think I understand a little bit better now. Simply put, I would request your entire gaming history from the casino if you feel that some legitimate winnings have been missing. You can then file a complaint if you would like. My intention was only to show that it is probably impossible to consult rigged slots these days. Uncredited winnings, however, ought to be visible.

I'll leave that decision to you, of course.

Hej Radka, ja i praksis begyndte problemet med manglende kreditering af gevinster at opstå, da spilleautomaten begyndte at dreje uregelmæssigt, eller da den maksimale indsats blev hævet til 100 euro, så længe det var 50 euro, skete dette aldrig. Nu kan jeg ikke huske den nøjagtige dag, men jeg kan bekræfte fra de top-ups, jeg lavede. Kan vi gøre krav på tabte spilleautomatgevinster, når dette sker?

Try to ask about gaming history as Radka suggested and we will see what can be done and what our team would find out. Maybe this case is not as lost as it seems, but of course I won't promise anything in advance and I won't say that it will be solved. But you certainly won't give anything for it, and you'll only be sacrificing your time. 

So what do you think, you're going to go ahead and let the team take a deeper look at it ? 

Godmorgen, ok, jeg vil bede om historien om de spil, der er lavet på det pågældende slot. Jeg vil holde dig opdateret tak

Of course, if you get it, then you can lodge a complaint and our experts will pay attention to you and see what they find out. 

I'll keep my fingers crossed for you. 🤞

Hej, jeg har flere gange anmodet om at få historikken for spil lavet med min konto på Gonzo's Quest slot, og jeg har ikke fået det. Jeg var i stand til at se, at ved at åbne spilleautomaten med min konto er den maksimale indsats 100 euro, og den spinder på en mærkelig måde med identiske symboler, der overlapper hinanden for at blokere betalinger, mens spilleautomaten med andre konti har en maksimal indsats på 50 euro og spins regelmæssigt.

Hmm, so do you think you will lodge a complaint or not in this case if you have such knowledge ? Although on the other hand I'm not sure if it will help 100% and maybe it wouldn't hurt to try. 🤔

Hej Jaro, godaften, jeg har ikke noget alternativ, hvad kan jeg ellers gøre?

I would try the complaint I mentioned that you can file with us. I want to point out up front that this is an alternative, but it doesn't have to have a positive ending. Your situation is quite demanding and therefore some evidence will be needed. However, our team would be happy to discuss everything and see if it would be possible to help. You don't pay anything to try it, so go ahead and see what happens. 

What do you think? 🤔

Jeg mistede min knallert i starten af sommeren og måtte trykke på nødbremsen. Jeg indsatte beskeden ved at følge instruktionerne i palmslots-chatten support@palmslots.com som e-mail. Jeg anmodede om at lukke min spilkonto, og der skete ikke noget. Jeg fremsatte anmodningen igen 5 gange dagligt. Endelig, mere end en måned senere, svarede de, at anmodningen skulle sendes til en anden e-mail, to dage senere har jeg bedt om en del af mine indbetalinger tilbage, som jeg spillede, da jeg havde et problem med spillet. I 6 uger nu har ingen svaret på de cirka 100 beskeder jeg har sendt. Jeg har kontaktet Curacao-licensudstederen, men de ser heller ikke ud til at hjælpe med sagen. Det bedste var, da jeg 5 gange havde bedt om at lukke min spilkonto, fik jeg svaret, at jeg er blevet vip-kunde

Hello, so you don't have your account closed all the time, yes ? I think casinos should take things like that seriously, because it is serious stuff. If you haven't heard from anyone and you don't know what to do, you could use our free complaint feature.

Our team would try to help you, but of course we don't want to promise that it will be 100% successful. Anyway, you won't pay anything for it and maybe we can contact the casino, they don't have a single complaint unresolved so far, so it could be useful.

What do you think, then, will you go for it? 

If so, you can open a complaint here

Let me know how you decide.