PalmSlots Online Casino – generel debat (side 7)

Under alle omstændigheder vil de have bevis for at fortsætte med undersøgelsen, jeg sendte skærmbilleder af min spillekonto, min saldo og opladninger på min hjemmebank

Jeg tog skærmbilledet, før de lukkede min konto og smed mig ud

Jeg er spændt. Hold mig venligst opdateret. Selvfølgelig elsker jeg også dig 😉

Hvor mange dage efter din anmodning om udbetaling blev din konto blokeret?

Heldigvis er jeg ikke blevet blokeret endnu. Kun fortrydelsen behandles ikke. 8 dage nu!!!!

Tænk på, at jeg søgte lørdag den 12., blev suspenderet mandag og så lukkede de kontoen tirsdag

Vanvittigt, utroligt. Jeg krydser fingre for dig, at alt nok skal gå.

I clearly relate to your feelings when money is involved and you can't get any answers. I would be just as frustrated. But you don't need to lose hope and try to think positive, which I think you are trying to do. 

As for the complaint, Nick will get to it and it's good that you updated it. If you have any new information don't hesitate to add it there and here on the forum. 

Hopefully everything will be sorted out in due course and you will get your money.

Fingers crossed  🤞🤞☘️

Hi, I think it's quite an understandable move on your part and I would like to ask you if you could also let us know when you get a decision from an authority. It would certainly be of high value to us and to the players as well. 

As for the screenshots, it's also wise that you took them and kept them, as the evidence will certainly be needed in this case.

Anyway, my fingers are crossed for you too and I hope you will get your money as well, because I saw that you didn't win little. 🤞

I came across an interesting story - The site states the following in their policies:

7.3.14. Withdrawals shall be remitted only to the same customer’s account which the customer deposited funds from, meaning the original customer’s account. Palmslots reserves, at its sole discretion, the right to require the use of a specific withdrawal method. If applicable Palmslots could reverse the customer’s deposited funds instead of initiating a new withdrawal transaction.

Chat representative, says due to anti-banking rules :l from Visa and/or "We're updating our payment methods to be more efficient and user-friendly, so Credit/Debit card transactions are not fully up. For the moment you can use one of the alternatives." the Visa withdrawals are not available at the moment so I have to use another method. Isn't that peculiar if I may say? Can anyone comment on that? Not to mention the withdrawal will take ages as previous players stated before.

Gode nyheder. Jeg har pengene på kontoen. Jeg er så glad!!!! Jeg var så bange for, at jeg blev snydt. Men alt er fint....

Hi, while the casino is updating the payment methods I don't think it's that strange. Of course, if you're used to depositing and withdrawing via the credit or debit card mentioned above, it probably won't make the player happy. But at least you got an answer, because in some casinos you might not have even left such information. 

On the other hand, the casino should allow an alternative withdrawal method for you if yours is not available. At least I think that's the way a fair casino should behave. 

However, as far as the withdrawal is concerned, we'll see how long it takes you and hopefully you'll let us know how you get on. I hope you won't have as many obstructions as other players. Good luck. ☘️

They do allow me different withdrawal method, however the reason behind it was not stated from the beginning.

What a great Friday we have here. 🎉🎉😊

I'm glad you finally got your money even though it took longer than expected. Patience paid off in the end and you can be happy. 

Anyway, I suppose you'd better choose another casino in the future or will you give this one another chance ? 

Yes, I think that if there are any problems with payment methods, it should be reported as soon as possible. Of course it's up to the casino itself, but as long as you've got an alternative, I think it might be fine. That's my opinion. 

I also hope that your withdrawal won't be dragged out like in the other cases and everything will be fine. Let us know then how it went. 

Marco 86

Efter disse udtalelser fra LiveChat Support med Nora er jeg meget skeptisk over for alvoren af dette casino:

Nora

Du kan spille de spil, du kan lide, så du kan tjekke din rollover med ro i sindet. Du kan se dit nuværende rollover-beløb ved at klikke på dit brugernavn og vælge "Kampagner".

Okay, så hvilke spil betyder 100 % - Alle spilleautomater, Scratch og Casual spil (undtagen versioner anført nedenfor)?

Siden den nævnte liste ikke findes der?

Der ser ud til at være udelukkede spilleautomater, ellers ville det ikke blive nævnt der!?

Nora

Jeg anbefaler, at du bare tjekker rollover, når du spiller for at sikre, at alt er ok.

Nej tak. Jeg kan ikke lide at købe en gris i en pode.

Fortæl mig venligst de ekskluderede spilleautomater :(

Nora

Det vil jeg gerne fortælle dig, men jeg kunne vildlede dig med forkerte oplysninger.

Det accepterer jeg gerne

Nora

Så tak fordi du kontakter os. Hvis du ikke har yderligere spørgsmål, kan vi afslutte chatten. Hav en god aften og hold dig sund!

Nora forlod chatten

Jeg bliver afvist information. Skal jeg indbetale først og derefter være i stand til at finde ud af, hvilke spilleautomater der er udelukket med en aktiv bonus?

Tommelfinger ned!!

Det handler om den personlige indbetalingskode: WLC120FS50

Der er specifikke bonusvilkår og -betingelser:

https://palmslots1.com/tc-pages/private-casinobonus-fs

So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos

Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all. 

However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious. 

Anyway, can you tell us how you finally made your decision and whether you deposited and played ? 

One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.

Der er gået 7 dage for mig, og betalingen er stadig under behandling!

Dårligt kasino, jeg ikke har set!