Paradise Play Casino – generel debat

Hvis du vil diskutere noget i relation til Paradise Play Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

No reaction from the casino they are ignoring me for over 15 days now

I accessed the website and I originally could even find an option of contacting them, but I did a quick research and I was able to find their live chat. Please, give it a try.

Go to this link: https://www.paradiseplay.com/en-NL/faq/account

Then click the chat icon

As you can see, I was able to reach their live chat very quickly

Haha casino guru er enig med paradiseplay i at tage mine penge og lukke min konto. Fordi jeg lukkede min konto "på ubestemt tid" på casinosky.

Ifølge casinoguru betyder det, at jeg angiver, at jeg er ludoman. Jeg har virkelig aldrig fået god hjælp her. Endnu engang en joke.

Selvom det tydeligt står på Casino Skys hjemmeside, at selvudelukkelsen kun gælder for Casino Sky og ikke for de andre casinoer.

Men wow, hvis du vinder stort på et andet casino (såsom 10.000 euro), så bliver du pludselig blokeret under dække af velvære🤣🤣.

Faktisk havde jeg lidt tillid til, at casinoguru-teamet kunne gøre noget, da Playboom osv. heller ikke reagerer på dem.

Men at casinoguruen selv paradisecasino har ret, blæser mit sind!!! 🤣🤣🤣🤣🤣

Hi, according to what I found out from Veronika, the decision regarding your complaint is still under investigation, so nothing is lost yet. More information is being gathered and she'll be sure to update you in the complaint thread. 

So we'll see where the whole situation goes.

Hun skriver, at paradis casino har ret til at tage mine penge, fordi jeg lukkede min konto på casinosky. Selvom det tydeligt står, at lukning af min konto kun er for Casinosky og vil derfor ikke blive overført til Paradiseplay. Så hun lukker min klage. Det forekommer mig klart, at der endnu en gang ikke vil være nogen hjælp fra casinoguru. Som Veronika skriver, vil hun lukke min klage, hvis hun ikke kan hjælpe mig med andet.

Hello.

I saw your complaint too. What needs to be said right now is that the Team has not yet come to a final conclusion. It's just that your complaint is a bit outdated when it comes to the aforementioned progress.

🤷‍♀️

What do you mean with aforementioned progress ?

This means that more information is being gathered as part of this progress, and our team will try to resolve everything with a fair approach. For the time being, we will have to be patient and wait.

They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.

They also blocked me from all email communication.

When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.

That's surprisingly straightforward, but again, we have to say that the final decision has not yet been made.

Frankly, the number of currently open complaints is sky-high, I'm sorry for the delay,... Hold on. 🙏

I just wanted to say that I'm glad to see the complaint updated. And I hope the result will be positive, of course!

I have the same problem as sabine does.

I won 1500 euro and the casino just write the following email:

Its unaccaptable!

Hello,

 

I hope you are doing good.

 

This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.

 

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.

 

However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.

 

You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.

 

If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,

 

Best regards,

Max

Paradise Play Support

Lets hope for the best.

Åh, du kan ikke være seriøs!? De er virkelig dårlige!

Du får dit indskud tilbage, og så vil de ignorere dig og ikke svare på noget mere.

Yes klopt niks van dit casino.

I have checked the terms & conditions

Based on your T&C its not saying anything about confiscated funds. 

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being

In a other piece of your terms you specifically say it can be confiscated in this one you are only telling that my account can be blocked.

They should pay out our winnings its a shame that we have to file complaints about this here.

Det er en korrupt bande. Så snart du vinder meget, smider de den regel ind, så du ikke betaler ud. Virkelig latterligt.

Jeg har lidt håb om, at der bliver gjort noget, for de reagerer aldrig på nogen. Tilsyneladende er de ligeglade med, om deres omdømme bliver påvirket.

Selvfølgelig tjener de meget mere på denne måde, alle smider penge ind, og hvis du vinder, bliver du ikke betalt, og de stjæler dine penge.

Costa Rica licens, med andre ord har de simpelthen ikke en licens, hvilket gør det svært.

Hi, so in this case I will say right from the start that it is the smart thing to do to file a complaint and our team will look into it. However, have you had an account closed at this casino or any of its sisters? Respectively, have you self-excluded yourself from any of them? 

I'm sorry to hear about this situation, but our team is here and will try to help you as best as they can. 

I hope it will turn out well.

I also hope for the best and I firmly believe that the money you won will be returned to you. 🤞

Well im losing my little faith I had. Looks like they will not respond like all brands of the Sarah casinos.

They simply dont care and will just continue frauding people.