Parimatch Casino BR – generel debat (side 4)

Parimatch tillod en svindler at stjæle 5.250 såler fra min konto. Også, med en konto, som jeg aldrig har brugt og ikke er i mit navn, hvordan er det muligt, at nogen kan få adgang til din konto og hæve pengene, nu fortæller support mig ikke noget om min udbetaling, jeg anbefaler overhovedet ikke denne side hvis det du ønsker er at passe på dine penge, er der mange bedre.

Hello, this looks like a pretty complex problem. The money being taken out of your account was a withdrawal? You didn't share your account password with anyone or anything like that if that was the case ? 

Do I understand correctly that now you have made the withdrawal and are waiting for the money or are you still being informed about the money that has disappeared ? Have you already had your account verified at this casino ? 

Anyway, the important thing is that you filed a complaint and you did the right thing, because our team will investigate and try to find out what happened. I hope that we can resolve this somehow. 

Kære godaften, jeg har spillet på pe.parimatch i flere måneder, men fra denne måned vil de ikke lade mig foretage nogen udbetalinger. De giver mig heller ikke en grund til, hvorfor de afviser mine udbetalinger. Kun meddelelsen "Der er sket en fejl med betalingen. Midlerne er tilbageført til kundens konto". Jeg kontaktede kundeservice og de genererede en billet til mig efter så lang ventetid, dog er der gået 2 dage og ingen svarer mig.

Venligst din maksimale støtte. Jeg kan se, at det er licenseret af "gaming-curacao", men når jeg går til den hjemmeside, kan jeg ikke se nogen sektion, hvor du kan indgive en klage.

Med venlig hilsen

Hi, I noticed that you have a problem with the casino withdrawal and they don't give you any reason why, except that there is a payment error. You didn't find out anything more after you entered the ticket ? I guess the casino will have to investigate further to give you a final answer and until then they have nothing to tell you. What method did you try to withdraw ? 

How long has the whole situation been going on ? 

Let me know.

Hej Jaro, siden 4/04 har de afvist 5 udbetalinger. Jeg har opfyldt alle betingelser for at kunne trække mig. Jeg har kontaktet chatten flere gange, hvor de ikke svarer og ikke løser. De genererede en billet til mig for 5 dage siden, og den siger stadig "vi arbejder på det." De giver mig ingen løsning, og jeg har 2360 såler i min balance.

It's not nice when the casino doesn't tell you anything. We give them 14 days to sort out the withdrawal process and if they don't we will contact the casino and see if we can sort it out.

However, if by any chance it can be resolved before the time is up, please let us know. Maybe they will get back to you with the ticket you created, but we will have to be patient. 

Fingers crossed. 🤞

Hej mange tak. Så nu skal jeg vente 14 dage.

I don't think you will have to wait 14 days, 14 days is calculated from the withdrawal you have made. Also you have 2 days and some hours in a complaint in your timer, so I suppose Kristina will then ask you if you got the money or not and we will probably investigate further and try to contact the casino. 

Anyway, if something changes, let us know. 🙂

Fingers crossed. 🤞