In my opinion, you should respond to the instructions given by the casino in the complaint:
"Should you require assistance, please contact the payment provider or system through which the payment was made. If they are unable to assist you, we kindly ask that you email us a statement from your card covering the period from the withdrawal to the submission of your application."
It is written here, in the complaint 👈
I'd say it makes sense in case you are still missing some withdrawals.
Dear user,
Focus on the text at hand, please. You are not required to post those screenshots on the forum. You should instead send the specific documents to the casino.
Actually, your lack of understanding played its role too....
How is the situation with your deposit now, please?
Was it already credited to your casino account?
The best way is to contact your payment provider with issues like this because we are unable to do much, unfortunately, as it is between the casino and the payment provider, you know. 🤷♀️
Not credited they r giving me excuse of it will be credited soon we have approved ur request and it has been 17 days since I made the deposit i request everyone don't play on this site they r cheaters they don't have any good mechanism they jus take ur money
Sorry, but I meant your bank. What do they say? Is it all good on their side?
I can see, though, that you had these issues before as well.
So, what was the problem then?
Den 2. april 2024 trækker jeg 5000 rupees. Det blev godkendt, men pengene kom aldrig til min konto. Hver gang jeg spørger dem, fortæller de mig, at jeg skal indsende bankrapport.
Nu den 19. maj indbetalte jeg 9000 rupees. Pengene blev trukket fra min konto, men indbetalingen lykkedes ikke. Når jeg beder om støtte, svarer de bare med det samme. Vi arbejder på din anmodning.
On 02 April 2024 i withdraw 5000 rupees. It was approved successfully but the money never came to my account. Everytime i ask them they tell me to submit bank report.
Now on 19 may i deposited 9000 rupees. The money got deducted from my account but the deposit was not successful. Whenever i ask for support they just reply with same thing. We are working on your request.
Hello, very refreshing posts. Welcome in the thread. 🙂
If you are interested in a rather short ending, though, let me show you a screenshot:

https://casino.guru/parimatch-casino-tz-review
Before the site was reported as closed, the rating was 3.8... not good at all. However, a few other Parimatch brands had even lower scores.
Well, we couldn't learn more about all that, as you have stopped responding to our complaint team, so please let us know if you have any updates on this one.
Hello, I'm not sure what to say... As far as I can see, the casino has closed with a quite poor safety index; hence, I'm not convinced anyone is working on refunding your deposits on the casino's side. It may be opened again, but especially since you stopped responding to the complaint two times, I'd say they do not aim to do that. Feels more like a closed matter. What makes you think you should wait longer? I mean, have you received some updates from the casino, perhaps?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
En platform for alle vores bestræbelser på at føre visionen om en mere sikker og transparent online gambling-branche ud i livet.
Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.