Hi everyone,
I would like some advice about Turbo Casino at turbo-casino.live.
I received a bonus of approximately AUD $700 and played using the bonus money. My account balance eventually reached AUD $324,091.54.
The casino says I must deposit approximately AUD $146 to verify my account before I can withdraw any winnings. They said the deposit would be credited to my balance and is not a fee.
I have not deposited any money because I am worried that the website may be a scam.
Does anyone know whether turbo-casino.live is legitimate and licensed? Is it normal for a casino to require a deposit before allowing a withdrawal?
This is only an enquiry at this stage, not a formal complaint. I can provide screenshots if needed.
Thank you for your help.
Hi, I’m having exactly the same problem with Turbo-Casino.live.
I had around €3,948 in my balance and wanted to make a withdrawal. The casino support first told me that I needed to make a €94.84 payment for "Confirmation of wallet ownership".
Before making this payment, I specifically asked Sophia if this would be the last payment required and if I would then be able to withdraw my balance. She explicitly confirmed that there would be no other deposit required.
I made the €94.84 payment. Immediately afterwards, they told me that a new requirement had appeared: an "VAT Error" requiring another payment of €155.20.
They also told me that each deposit must represent at least 70% of the current requirement, which makes no sense to me.
I have screenshots and the complete chat with their support proving everything.
I would strongly advise you not to make any further deposit. I have already made two payments and they keep creating new requirements before allowing the withdrawal.
If you want, I can send you screenshots of my conversation with Sophia so you can compare it with your case.
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