Pas på casinoer drevet af Win Top Ltd og Winstrax Ltd. (side 3)

Unfortunately, I could not find this casino in our database. We do, however, list another casino operated by WinTopLTD called Spin Formula. Is that the casino you mean, or are you referring to a different one? Please send us its exact URL. If it is not in our database yet, we can add and review it.

Regarding your withdrawal, I understand that you used a bonus and now have 2,500 in your account. Is this amount already fully withdrawable? In other words, have you completed all wagering requirements, and was there no maximum cashout limit connected to the bonus?

You can certainly give the casino some time to process the withdrawal. As you may already know, we usually allow casinos up to 14 days to pay a player. If nothing changes and you cannot get a proper response from the casino, you can submit a complaint with us, and our team will try to investigate the situation.

Ja, Spin Formula.

Når jeg googler det, dukker der en post for casinoet op på Casino Guru, men når jeg klikker på den, sker der ingenting.

Ja, alt er implementeret og er fuldt ud betaleligt.

The most important thing now is whether you were eventually able to complete the verification and withdraw any money.

I understand that a withdrawal limit of 500, regardless of the currency, is quite low. However, if the casino is actually processing and paying your withdrawals, that is at least a positive sign.

So, are you now fully verified, and have you already received any of your withdrawals?

I see. This gives me a clearer picture of what’s still needed for verification. Still, I think it’s best to stick to what we can confirm and focus on what’s preventing you from completing verification.

You mentioned that your bank statement won’t be available until 1 November. Have you tried contacting your bank to ask whether they can issue it earlier on request? Some players from Germany have told us they were able to obtain one by visiting a branch in person. Of course, that depends on the bank, but it may be worth asking.

Furthermore, are you able to obtain the registration certificate the casino requested as proof of address? I’m trying to understand whether both documents are still outstanding or whether the bank statement is the only thing holding things up.

I know the situation is frustrating. Let’s see whether there’s a practical way to obtain the documents you need and move the verification forward.