Pas på casinoer drevet af Win Top Ltd og Winstrax Ltd. (side 4)

Hello, I can understand why you’re wondering what could possibly come next when you’re already taking a selfie outside your house to complete verification.

With a £21,000 win, I can see why the casino might carry out more detailed checks. But I also understand how it feels from your side, especially after more than two weeks and so many documents already submitted. It certainly takes some of the joy out of such a lovely win.

Perhaps someone can tell you whether they went through similar checks and what happened afterwards.

Based on everything we’ve discussed about this group, their reviews are pretty poor, and we consider these casinos unsafe and unfair. I just wanted to make that clear from the start.

https://casino.guru/duffspin-casino-review

I found your other post linked to this casino’s review, so I’m assuming that’s the one you’re playing at.

Thank you 🤩

Thanks for reply

yeah I read the reviews after I played and had trouble withdrawing.

ive so far been verified for Id / bank / payment I’ve sent in my wage slips and 3 months bank and Id holding numbers and picture outside my house etc - Friday will be the 3rd working day. To be fair they have been prompt they have emailed me within 24 hours if they needed anymore info and I was uploading quick this is the longest I’ve waited to hear if it’s rejected but then i am wondering is some sort of identity fraud happening with the amount they asked me for ! I’ve won a large amount before and been paid from a difference casino online and their verification was lengthy but with the bad reviews on this casino and win top Ltd I’m a big sceptical I’ll see my money ! I’ll keep updating as I’ve done all verification perfect sending pdf etc so they have no reason to reject me unless it’s just due to being a scam

No problem at all. I understand what you mean, and I know the situation may not look very positive right now.

Still, I think it’s fair to consider two things.

First, it’s a substantial amount. Even at reputable casinos, larger withdrawals can involve a tiring process of additional checks, verification, and sometimes even discussions with the game provider. That alone doesn’t mean anyone has done anything dishonest, I'd say.

Second, the casino’s poor reputation, as reflected in our review, doesn’t mean it never pays anyone. That’s not something we can claim.

I really understand why you’re worried, but I don’t think the situation necessarily means it’s the end of the road.

Thank you

yeah im going to play the long game and keep sending the information in etc I just hope they don’t block my account seen some people say that but I’ll keep updating if I get a payout so others can see as I’ve played fair and handed all documents in correct format.

I completely understand. Personally, I never felt for a moment that you’d done anything wrong.

I don’t want to sound too dramatic, but I sincerely wish you the best with withdrawing the full amount and getting through the verification, whatever that may involve....

We’ll be here, hoping for some positive progress and good news. 🙌🍀

I played duff spin £8,700 and didn’t win they gave me a cash back payment and I won’t £21,000

they confiscated my money and said I breached their term etc

so the end result is I get nothing back ! Well I got £1,000

Should I try and see if I can get some money back and haggle or how do you deal with these situations ? They pointed me to a term on their site but they could have just added that in !

They are saying cash back is counted as a manual balance adjustment

Okay, that’s a completely different situation. Personally, I would give the complaint process some time. From what I understand, the casino may be invited at some point to explain why it handled things this way.

I want to be honest with you, though. It may take a couple of weeks, and I can imagine how frustrating it is to keep explaining the situation to the mediators while waiting for things to move forward. Still, I think it’s worth trying.

Just to check that I’ve understood correctly, is the casino treating the cashback as a standard bonus with a maximum withdrawal limit? Or have I misunderstood that completely?

Honestly, I’m struggling to understand what specific terms or restrictions would apply to something the casino described as a "manual balance adjustment." That part is really confusing to me too.

Thanks for reply

they are treating the cash back as a "manual adjustment "

when I was given it there was no terms attached like wagering etc

My pleasure. Well, that makes it even more confusing... That was exactly my earlier point: if this manual adjustment wasn’t a bonus after all and wasn’t subject to bonus terms and conditions, I’m struggling to understand which specific terms you were supposed to have broken.

Honestly, I’m not sure there’s much point in the two of us trying to make sense of it on our own. It would be better to let the mediators ask the casino how it handles cashback, where that is covered in its rules, and what a fair outcome would be in your case.

Please keep us posted here on the forum. I’m curious myself to hear how the casino eventually explains this.

Uanset hvilket dokument jeg uploader, bliver intet accepteret. Men det er sandsynligvis den samme svindel som i andre Wintop-casinoer. Faktum er, at de ikke ønsker at udbetale. Og selvfølgelig svarer de ikke på min klage. Der er ingen mening i at uploade flere dokumenter, for jeg har ikke flere. De vil ikke acceptere det, de kræver. Jeg håber, at ingen tilmelder sig Sherluck, for de vil aldrig udbetale dig. For mig er det ren svindel.

Hvilken myndighed er ansvarlig for Sherluck Casino? Er der en adresse på det?

Hej Gretche70,

Jeg anbefaler, at du ikke giver op. Fortsæt med at uploade de dokumenter, du allerede har uploadet flere gange. Du behøver ikke andre dokumenter; bare fortsæt med at uploade de eksisterende, og vær til gene ved at åbne chatten dagligt og lejlighedsvis skrive uhøfligt.

Jeg var så til gene for dem i to måneder (Spinpolo, også fra Win Top), at de var nødt til at betale mig ud.

Når spillere giver op, er det bare en bekræftelse for dem på, at de har lov til at fortsætte med at snyde.

Giv ikke op.

Hello. I suppose there isn’t much point in us debating further what might have a reasonable explanation and what may have crossed the line.

I took a look at Sherluck Casino, and our review isn’t complete yet. From what’s available, though, it appears to hold an Anjouan licence under AOFA in the Comoros. If you want to pursue a complaint through that licensing system, you would first need to ask the casino which ADR service handles complaints against it.

I thought I’d mention that in case it helps.

Hvad mener du med "hvilken grænse er blevet overskredet"?

Og de ville aldrig fortælle mig, hvilken voldgiftstjeneste der er ansvarlig. Jeg har allerede bedt dem om at svare på min klage her, men de nægter at anerkende den. Hvis jeg vil indgive en klage, skal jeg sende den til denne adresse. security@support-sherluck.com

Det gjorde jeg endda, men jeg bliver ignoreret alligevel. Fordi det sikkert bare går til den samme supportafdeling alligevel.

Tak, men jeg tror ikke på det længere. Dokumenterne bliver afvist hver fjerde dag.