Hvor skal jeg præcist indgive en klage?
Jeg har anmeldt casinoet, operatøren og alt til den tyske domstol.
Jeg kan oprigtigt ikke hjælpe herfra, men jeg må sige, at jeg er meget skuffet over dette hold, fordi jeg har indset, at de i sidste ende altid støtter casinoer, uanset hvor svindelagtige de måtte være, og i Novaforges tilfælde endnu mere.
I sincerely cannot help from here, but I must say that I am very disappointed with this team because I have realized that they ultimately always support casinos, no matter how fraudulent they may be, and in the case of Novaforge even more so.
Yo sinceramente no puedo ayudar desde aquí, pero igualmente decir que me siento muy decepcionado con con este equipo porque me he dado cuenta que finalmente siempre apoyan a los casinos por fraudulentos que esto sean y en el caso de Novaforge aún más .
Hello, I'm glad to see you around. Do you remember me? 🙂
I understand you are disappointed. You explained your points, and we did the same.
I apologize; please do not expect any changes to our approach. We never wanted to be judges or attorneys; instead, we use the Fair Gambling Codex to mediate fairly.
Many players have different expectations because they have never really cared about how we mediate and instead expect based on their background. You are a judge who appears to behave in the same manner. I apologize, but this is not how we approach casinos or players.
I thought it would be fair and transparent to state that.
Shall we agree to disagree? That, in my opinion, is a reasonable conclusion because nothing you intend to post here will change the way your colleagues view fair gambling.
Only casinos in Spain are legal for you; we get it. And I thank you.
Casinoet har alle de nødvendige dokumenter.
Og det tæller bare ikke. Jeg har ventet i 30 dage.
the casino has all the necessary documents.
And it just doesn't count. I've been waiting for 30 days
das Casino hat alle notwendigen Unterlagen .
Und es zählt einfach nicht aus .ich warte seit 30 Tagen
Hello, first of all, please use the reply or quote button. It helps navigate the conversation.
More importantly though, I'd like to mention the free complaint feature to you. I see you have been waiting a very long time, and it seems that nothing has actually changed. You can now lodge a complaint for free, allowing my colleagues, the mediators, to contact the casino after we exchange the basic details with you and hopefully find a resolution. Or at least find out what the casino thinks it is doing...
Feel free to try: https://casino.guru/complaints/create 👈
Kan du fortælle mig hvordan? Min allyspin-konto er blokeret for udbetalinger og indbetalinger. De vil have kontoudtog fra 30. september til 5. september, som jeg ikke engang har fra min bank endnu. Hvordan skal jeg så hæve penge? De bliver ved med at afvise mine andre kontoudtog.
Hey there.
To clarify my understanding of the situation, you have not actually been paid; instead, you played out the money that you expected to withdraw eventually. Is that so, please?
Hello,
I am following up regarding my ongoing Supabet complaint. I recently noticed that Supabet has changed its operator and is now listed as being owned and operated by NovaForge LTD, licensed by the Gaming Board of Anjouan under License No. ALSI-152406028-FI2.
Because of this change, I want to confirm whether my complaint should now be directed to this new regulatory body, and if so, I would appreciate guidance on how to contact the correct regulator for Supabet’s current license.
Could you please advise on the proper contact method or complaint procedure for the Gaming Board of Anjouan or NovaForge LTD? I want to ensure my complaint is sent to the appropriate authority.
Hello,
Of course. This article is intended to be helpful. Normally I would describe it in my own words, but since this document was intentionally created as a guide for players, In my opinion, it is beneficial to read it all in its original form:
https://casino.guru/licensing-authorities/comoros-license 👈
(AOFA, however, rarely responds. I believe we talked about it in the past. Feel free to Google other players' opinions and experiences with complaining to this licensing authority.)
Best of luck with that, really!
God eftermiddag,
Jeg har allerede modtaget en fuld refusion, og jeg mangler kun omkring 5000 euro, som jeg håber snart vil være på min konto.
Hvis du vil have mig til at hjælpe dig med disse svindlere, så send mig en privat besked, så skal jeg forklare, hvordan jeg gjorde alt korrekt for at få refusionerne.
Hello, just to add, there are no private messages.
I would like to say that once players reach out for a chargeback in a decent casino—which specifically means overall fairness, not local law implications—other casinos may take it s a reason for closing other accounts.
This, in my view, presents the most advantageous dilemma for compulsive players who genuinely desire to refrain from gaming.
Thank you.
Hej, jeg brugte over 4.000.000 CZK på LunuBet-platformen, og maskinerne udbetaler, for at sige det ligeud, absolut ikke. Men slet ikke. Er der nogen chance for at få det tilbage fra dem? Lovligt?
I’ve noticed something that I’m hoping someone can clarify.
Both Supabet.com and LunuBet.com state in their website footers that they are operated by NovaForge LTD, incorporated in Anjouan, Union of Comoros, and both list the same Anjouan Gaming Board license number: ALSI-152406028-FI2.
From a player’s perspective, this raises a few questions.
Is this license issued to NovaForge LTD as a master license that allows it to operate multiple casino brands under a single license number?
Or is each casino normally expected to have a separate, brand-specific license entry under the regulator?
How are players supposed to independently verify which brands are actually covered under a specific Anjouan license, especially when the regulator’s public registry appears limited or inconsistent?
I’m not making an accusation. I’m genuinely trying to understand how this licensing structure works and how players can confirm that a specific casino brand is properly licensed and supervised.
Any clarification from Casino.Guru staff or experienced members would be appreciated.
From what I can see, Supabet, LunuBet, and Duospin all list the same licensing information in their website footers.
Each states that it is operated by NovaForge LTD, incorporated in Anjouan, and each displays the same Anjouan Gaming Board license number: ALSI-152406028-FI2.
This appears to be a single operator license reused across multiple brands. The issue for players is that the Anjouan regulator does not appear to provide a clear public registry showing which specific casino brands are covered under a given license number.
As a result, players cannot independently verify whether a particular brand is properly licensed, whether the license is active, or which entity is accountable when disputes arise.
I am not making an accusation. I am trying to understand how brand-level oversight is supposed to work in cases where one license number is shared across many casinos.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.