Jeg deler bare min oplevelse med PickWin.
Den 24. marts bad jeg supporten om at udelukke mig selv og lukke min konto i 1 år. De bekræftede, at det ville blive behandlet, men min konto forblev åben.
Jeg fulgte op den 26. marts og fik at vide, at det ville blive eskaleret, men der skete ingenting. Nogle timer senere sagde jeg okay, pyt med det - men jeg er ludomani, og min anmodning om selvudelukkelse burde være blevet imødekommet uanset hvad, og det burde ikke have taget dage at lukke min konto.
Så den 3. april, i stedet for at lukke kontoen, gav de mig en bonus på $200, sagde at min anmodning om lukning var blevet annulleret, og at jeg stadig kunne indbetale og spille.
På grund af det endte jeg med at foretage flere indbetalinger, efter jeg allerede havde bedt om at blive udelukket.
Jeg har skærmbilleder af alt. Jeg har indsendt en klage til Anjouan Gaming, men så vidt jeg forstår, svarer de ikke rigtig på spillernes tvister. Jeg sendte e-mails til Pickwin support og har ikke hørt noget, og min konto er fortsat åben.
Just sharing my experience with PickWin.
On March 24, I asked support to self-exclude and close my account for 1 year. They confirmed it would be processed, but my account stayed open.
I followed up on March 26 and was told it would be escalated, but nothing happened. Some hours later I said okay nevermind - but I’m a compulsive gambler and my self exclusion request should have been honoured regardless and it shouldn’t have taken days to close my account.
Then on April 3, instead of closing the account, they gave me a $200 bonus, said my closure request had been cancelled, and I was still able to deposit and play.
Because of that, I ended up making more deposits after I had already asked to be excluded.
I have screenshots of everything. I submitted a complaint with Anjouan gaming but from what I understand they don’t really respond to player disputes. I sent emails to pickwin support and have heard nothing and my account remains open.
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