Pin-Up Casino – generel debat (side 9)

I believe I have already explained what you need to do in this situation: submit a complaint with us. That is the step required for our team to investigate the case and try to help you.

If the casino is requesting a verification video rather than documents, that is a separate requirement. Video verification is not unusual, and if you refuse to complete it, you will unfortunately not be considered fully verified.

If the actual problem is that the verification link no longer works because the timer has expired, you need to arrange a new verification session with the casino. Whether it requires a video call or an uploaded recording, ask the casino when it can reactivate the process so that you can provide what is required.

That is all I can reasonably advise at this point.

Sagen er allerede blevet fremlagt med skærmbilleder af alt.

Great, so now please follow your complaint and hope investigation will reach positive outcome.

If you have some updates, feel free to add it to your complaint and you can also share it here on forum.

Fingers crossed. 🤞

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