Thank you for your response. I would like to clarify that all relevant evidence has already been submitted to Veronika (Complaint Resolution Center Deputy Team Lead), and I am currently awaiting her response.
I will continue to follow the official complaint process and will provide any additional information if required.
Well, do not worry; all that information is already here on the forum.
Thank you for your reply.
I understand that all the information is already available on the forum. However, I would like to clarify once again that my complaint is strictly related to the actions of the Pinco casino operator, not the game provider.
My account was blocked and access to games was restricted shortly after my gameplay session ended, which is clearly a direct action taken by the casino itself.
Additionally, I have already submitted all relevant evidence via email to Veronika from your Complaint Resolution Team.
As a regular user, I would like to express my respect for your platform and the work you do. I believe Casino Guru is a valuable and trustworthy service, and I rely on your professionalism in handling cases like mine.
For comparison, I also submitted my case to AskGamblers, however, my complaint was rejected without sufficient justification and with what appeared to be a one-sided approach. Despite this, my trust remains fully with your platform.
Therefore, I sincerely expect that my case will be handled with proper attention, objectivity, and responsibility.
At this stage, I kindly ask you to confirm:
Thank you in advance for your support.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
