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Hi they forfeited my mums £1723 winnings after giving her 2 payouts on the existing card which she deposited on which was mine .. she had consent which I sent them consent letters , they said the money would be paid in 15 days and 5 days later said they have forfeited the funds .. they have kept her money it's been almost a year ,surely that's illegal ... they paid already to that card

I've been going through iba but it's complicated can you help

Hello.

Not sure what is illegal in this case, but allow me to say using someone's payment option is forbidden and usually results in trouble. 🙁

Can you tell us when this happened and what took you so long to seek help? I mean, why have you been waiting so long?

I believe I suggested creating a complaint earlier today when your user review got rejected. Feel free to use this link and lodge the complaint: https://casino.guru/complaints/create

Though I can't promise it will be resolved after almost a year. Go ahead and try, please.