Pit Bet Casino – generel debat (side 4)

Okay, thank you for the details. I'm sorry to see the balance voided after such a long struggle. Did they mention why the money needed to be taken away like this? I imagine that's the main problem to deal with....

Yes, but it’s not a pleasant experience. Especially when you combine a casino with a safety rating as low as this one’s. If it’s a better casino, they can usually resolve any issues that come up. That’s why we have a team here dedicated to helping out in situations like this. But with this casino, where they don’t even respond to complaints, it’s difficult.

I need help I have money in my account and they will not cash me out, what do I need to do to get help

Hey, in order for us to help you, I need a little more information. Why won't the casino pay you?

Could you please describe the situation you're in?

Unfortunately, I couldn't see the CasinoGuru review from this casino because of my country restriction so I played at this casino. Deposited around €700 and was happy to win €1900

After reading all the comments and reviews elsewhere I’m not so happy anymore and assume my money is gone 🙁

I am really sorry that you ended up playing at this particular casino. I checked its Safety Index, and it is quite poor. Around half of the complaints have been marked as unresolved because the casino simply did not respond.

I am therefore a little concerned that if you open a complaint as well, the outcome could be similar to what happened to other players. That said, I would still recommend opening one. Even if the casino does not respond, another unresolved complaint could further lower its Safety Index, which would at least provide some warning to other players considering playing there.

If you have the option of using a VPN, it can sometimes be useful, especially if you cannot see certain casinos on our website because of regulatory restrictions. However, that is only a side note.

At this point, I am not really sure what else you can do apart from hoping that the casino eventually pays you. I cannot say for certain how this will turn out, but please keep me updated if the situation moves forward or if you find out anything new.

It is still too early to file a complaint. KYC is still not verified (what is also a common problem I read in the reviews) so I will wait a week or two and if nothing has changed I will start a complaint.

Good decision. I think you’re approaching this in a sensible way. Let’s wait and see how the verification process develops, and if anything changes, you know you can share the update with us.

Just an update. My account is verified now, so I did a withdrawal but they rejected it after 24hrs.

To all the people that got scammed; they have their domain name registered at NETIM, I hope many people will fill in this form

https://www.netim.com/en/report-abuse

Alright, since you’ve completed the verification, it seems like you’ve moved forward in the process. Did the casino also tell you why your withdrawal was rejected?

Moving forward says nothing with this casino because most people got verified but didn’t get their money.

Don’t know the reason because they don’t respond on my email and live chat doesn’t know and says send an email. So all the things that comes back in almost every review.

Also there can’t be a reason, I’m verified and deposited without a bonus but given the reviews they probably make one up.

Update; its getting really ridiculous now.

They have level up presents; I got €20 for the last level up. They say I have to wager that x40. Getting level up money (what you get, whether you want it or not) and have to wager it is already ridiculous but the really ridiculous part is I deposited €204 (so without a bonus) and now they say I have to wager €204+€20 X 30 = €6720

This casino is the worst I ever seen.

Oh, one more thing, my profile says there is no bonus so if I’m going to wager it I don’t have a clue how much I wagered because there is no progress bar/overview of the wager.

Another update;

I've figured out how to know how much I wagered. For every €5 you play you get 1 level point. When I got the €20 it was at 2500 points. I’m now at 3912 points so I wagered €7060. So the wager is done and I made a new withdrawal.

But I’m going to predict there next (scam)move because I read it in some reviews. They going to reject my withdrawal again and this time they tell me I played a restricted game according to the bonus rules. So I checked the games a couple of days ago (and luckily made a screenshot) the games I was playing were not on it.

Checked it again now and guess what, one of the games I was playing is now on the list.

So afterwards they just put a game on this list what you were playing.

This is 100% a scam casino and you never will get your money out.

Yes, as I mentioned, this seems to be one of the worse casinos. It has a Safety Index of only 2.3, so I would expect problems, although perhaps not necessarily of this kind.

It’s great that you took screenshots. I definitely wouldn’t accept the wagering requirement they imposed if you never requested or wanted the bonus in the first place and it was simply given to you. It seems like the casino was trying to impose wagering requirements so that you couldn’t withdraw your money immediately.

You mentioned that you managed to complete the wagering, and you also took a screenshot of the information about restricted games. That’s excellent, and you did the right thing by keeping this evidence. However, I definitely don’t want to promise you that the situation will be resolved.

I would strongly recommend opening a complaint about the whole situation. If the casino refuses to cooperate or doesn’t resolve the issue, it could potentially receive further negative points, and its Safety Index could drop even lower. At least that would be some small form of accountability for what happened.

I’m not sure how this will ultimately turn out. I’m a little concerned by what you mentioned about the casino adding that restricted game, and I’m not sure whether they will even communicate with our team. Still, I wouldn’t wait any longer and would definitely open the complaint. You have nothing to lose by trying, and it might at least have some impact on whether you eventually receive your money, although, as I said, I can’t be sure whether the casino will cooperate with us.