3 år siden
Hvis du vil diskutere noget i relation til Platincasino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Platincasino – generel debat
3 år siden
Godmorgen, jeg kommer for at klage over dette casino, det har ikke været uærligt, i begyndelsen af august i år kom jeg ind på linket, der sagde 20 gratis spins i bogen om dødt spil, indtil videre ok, Jeg registrerede mig på webstedet, jeg sendte min rg, cpf, bevis på bopæl, og kontoen blev aktiveret, og der stod, at fra det øjeblik kunne jeg foretage transaktioner inden for webstedet, så startede problemet, disse 20 gratis spins blev til 7 euro , og efter at have opfyldt omsætningskravet blev det til 300 euro, glad for at jeg gik for at foretage en hævning og bad mig om en bankkonto, jeg har det, og kontoen opfyldte alle de krav, webstedet anmoder om, men de godkender stadig ikke , chatten er forfærdelig, e-mailen tager lang tid at svare på, det har været næsten 1 måned.
Jeg vil gerne have hjælp, du, der bor mere i denne verden af kasinoer, hvordan skal jeg gå videre, da de udgør en enorm vanskelighed for at gøre tilbagetrækningen
tak!
Automatisk oversættelse:
3 år siden
Honestly, I still don't understand how can a withdrawal take a month or more in a casino. You either did something wrong and the casino can see it and inform you about it (bonus terms and conditions, multiple accounts, wrong documents etc.) or you did nothing wrong and then you should get your winnings.
But I still don't see any reason why a withdrawal request should be pending for a month.
3
2 år siden
Jeg har et spørgsmål. Casino Guru giver det en vurdering på 9,9, og de mennesker, der spiller der, siger noget andet, hvem skal man tro??
Folk, der spiller der eller folk, der tager klager??? Jeg er skuffet.
Du repræsenterer ikke længere spillerne, men casinoet, for et par år siden var det anderledes!!
Automatisk oversættelse:
3
2 år siden
Hello,
Maldadorog.
Allow me to explain that we value and get players' opinions into consideration, but we can't rate any casino only by such feedback. So we set a user review rating feature, where every player can share their experiences.
It's because not every player can be fully satisfied but it does not necessarily mean that the casino is ultimately bad. Honestly, most players are not satisfied because they simply lose or did not win from some bonus and eventually broke some rule.
As you know, we allow players to submit complaints in order to protect them and investigate what went wrong.
You've submitted a few complaints yourself.
If we find that the casino acted against fair gambling, we can reward this casino with black points and even lower the rating in case the problem is more serious or affected a lot of players.
So obviously, user reviews can't be treated with such attention, hence we keep those information visible, but separated.
Feel free to read more about Our Casino Review And Rating Process
I hope you get the point.
2 år siden
Hej,
Jeg har indsendt en klage vedrørende Platincasino. Jeg fik svar fra Kristina i morges og svarede med det samme, men der er desværre ikke sket noget siden da og de sidste 2 kommentarer fra min side siger "Vent på bekræftelse".
Hvad Platincasino driver der er svindel!
Kan nogen fra holdet venligst tage sig af min klage så hurtigt som muligt.
Jeg har virkelig brug for hjælp!
Tak på forhånd.
Redigeret af forfatter 2 år siden
Automatisk oversættelse:
2 år siden
Hello,
it means that the complaint team is reviewing your case. Sadly you are the only person having an open complaint. There are currently 677 opened complaints, you see? So I ask you kindly to say calm, please. According to the number of screenshots you've submitted so far, the team would need a lot of time to go through them.
I didn't read it all, but kindly note that you should never use someone else's payment option, furthermore, when you deposit you deposit on your own keeping general terms and conditions in mind because it's all stated there. In most casinos, only when you submit a withdrawal, the verification is triggered, deposits don't need verification.
That is normal.
I will wait till the complaint team will go update your case - it's too comprehensive. 🙂
1 år siden
forbandede mafiosi, der arbejder der!
Fidus, snyd, løgn, bedrag, alt hvad du kan forestille dig...
De udbetaler ikke engang de mindste gevinster, hvis du vinder noget overhovedet.
Man bliver afvist, kun dårligt informeret for ikke at iværksætte en betaling.
Det er at være skør!!!
Betal ikke en krone der, denne kriminelle platform burde være lukket!
Automatisk oversættelse:
1 år siden
Hello,
based on your complaint, it seems that there is an issue with the verification, I hope we will be able to help you pass that.
Did you notice that Kristina is waiting for your reply? Kindly send her the communications.
1 år siden
Hej folk Platincasino udbetaler ikke mine penge Jeg vandt 905 tusind euro rygtet. Nu fejler software, hvad er der galt
Automatisk oversættelse:
1 år siden
Hello,
I guess that further explanation requires the casino's cooperation, so it's good that you've submitted the complaint. Nick will now take care of that, I hope we will be able to help you. 🤞
1
1 år siden
Tak, jeg venter, hjælp mig, jeg vandt
Automatisk oversættelse:
1 år siden
Jeg vil gerne klage over PlatinCasino, jeg indsatte penge, lavede mit beløb og nu kan jeg ikke hæve det, de beder mig om at lave endnu en indbetaling via SKRILL på mindst 10 euro, og beder så om at hæve pengene der!
Jeg har allerede alle mine dokumenter verificeret, jeg vil gerne modtage mine penge på samme måde som jeg betalte, via PIX!
Automatisk oversættelse:
1 år siden
Hello,
I understand what you want, but as long as the casino suggests another withdrawal option, I guess there are s proper reasons just for that. €10 is not a huge sum, and I guess it's worth a try. The other way would be to stick to your demand and prolong the solution. If the casino says that pix is not available for you now, I'd assume that it is not.
Even the complaint would not change the payment availability, so you should now focus on getting the money.
Does it sound reasonable to you?
1
1 år siden
Platinkasino. Jeg indbetaler 30 euro, de giver mig yderligere 30 som bonus. Jeg spiller hos fruits40, hvor du ikke kan spille med bonuspenge, jeg vinder 85 euro, og når jeg går for at hæve, står der, at der ikke er nogen saldo. Jeg annullerer bonussen, og jeg har stadig ingen saldo. Jeg klager, og de fortæller mig, at de ikke kan gøre noget
Automatisk oversættelse:
1 år siden
De bekræfter mig, at når du indbetaler med en tilhørende bonus, skal du opfylde bonusbetingelserne, fordi det er en sticky bonus, det vil sige, at det, du vinder, tælles som en bonus for at opfylde frigivelsens indsatskrav. I tilfælde af annullering elimineres også gevinsterne. DETTE er løsningen
Automatisk oversættelse:
1 år siden
Well, I'm sorry to say that but it seems that you missed quite an important rule before playing with the bonus.
It seems that you have not met the wagering requirement, hence the funds were considered bonus money. the moment you canceled the bonus, your funds were already played out I guess.
I checked the actual PlatinCasino Bonus and its terms - as an example:
"Wagering requirements: 35x (bonus + deposit) (restrictions apply)You will have to wager 35-times the sum of your bonus and deposit to clear the bonus and be able to withdraw your winnings.
For example, if you deposit €10 and get a €10 bonus, you will have to wager €700 in total (€20 * 35) before being allowed to make a withdrawal.
Some types of games have a decreased contribution towards the wagering requirements: Slots 100%, Live games 20%, Table games 20%, Video poker 5%."
However, this bonus is not marked as the sticky one.
Well, by taking the bonus, you agree with the terms, so I guess that when you canceled the bonus, you made a mistake. Have you asked the casino about your decision before canceling the bonus, please?
Feel free to share any related communications - preferably in English if I may.
Redigeret af forfatter 1 år siden
1
1 år siden
Hej Casino Guru-venner, jeg kigger forbi for at fortælle jer, at Platin Casino nu også har sportsvæddemål.
Automatisk oversættelse:
1 år siden
Hello there.
You sound like a sports betting fan, so I'm eager to know, do you play casino games as well?😊
1 år siden
Ja, jeg spiller også, men jeg foretrækker sportsvæddemål. Mine foretrukne udbydere er Pragmatic Play og Wazdan.
Automatisk oversættelse:
1
