PlayMojo Casino – generel debat (side 2)

Oh, that's something that's definitely not pleasant. I suppose they didn't say anything to you about that, did they? 

I hope they'll cooperate with us and we'll get to the bottom of the problem and somehow sort it out. 

Hej. Ja, udbetalinger er et stort problem hos denne casinokæde. De tager normalt mindst 72 timer.

Med andre ord bliver udbetalingerne ikke behandlet på forhånd.

Først efter 72 timer, så kunden har tid

måske annullere udbetalingen 😉

Men jeg oplever også, at udbetalingen selv efter 7 dage

finder ikke sted. Men jeg har først lov til at indgive en klage efter 14 dage...

It is not that you are not allowed to file a complaint here; the thing is that our team is not able to intervene in any case before the 14-day time frame, you know.

Do you have some issues with the withdrawal now? Feel free to submit your complaint at any time.

Unfortunately, your complaint was closed as "unjustified" after reviewing the evidence we've got. Michal explained the whole reason to you in the final message of your complaint as well:

"I regret to inform you that I am unable to assist you in this matter. Based on the evidence I reviewed, there was no communication regarding any account limits on or before April 1st. However, messages from April 2nd show that you contacted the casino to request free spins and mentioned losing your winnings due to being unable to withdraw them. These messages did not reference any account limits.

Additionally, the situation is complicated by the fact that you hold multiple accounts with PlayMojo Casino. This makes it difficult to accurately match the screenshots you provided to the corresponding accounts. There also appear to be discrepancies between your screenshots and the records from the casino’s system. Notably, the casino’s evidence clearly indicates which messages belong to which account, whereas that distinction is unclear in the materials you submitted."

The casino operates under the Kahnawake (KGC), so feel free to contact them at any time.

I am really sorry we couldn't be of any more help in your case.

Please contact the licensing authority. You can find the contacts here.

Loosing the balance by unrestrained playing while drunken and then

accusing the casino to be guilty. I love that 😉

Godaften, hvordan kan jeg få hjælp? Jeg indbetalte og spillede bonussen til tiden og gennemførte omsætningen. Jeg havde omkring €2.000. Jeg anmodede om en udbetaling på €1.000 og spillede resten med ro i sindet, givet mine gevinster...

Jeg sendte mine oplysninger til verifikation, og uden at modtage nogen e-mail eller kommunikation blev min udbetaling annulleret, og ... MINE PENGE ER VÆK. Jeg bad om oplysninger, og de siger, at de har konfiskeret mine gevinster, fordi det ser ud til, at jeg har spillet over bonusgrænserne ... men det er vanvittigt. Udbydere blokerer altid indsatser, der er højere end det tilladte beløb ... og jeg spillede inden for mine grænser, både på spilleautomater og i live casino. Jeg ved ikke, hvad jeg skal gøre, de har røvet mig.

Seeing your €1,000 withdrawal cancelled and the winnings removed without any notification must have been frustrating.

One thing to clarify: games don’t always automatically block bets that exceed a casino’s bonus limit. We believe casinos should enforce these limits through their software, but being able to place a bet doesn’t necessarily mean it complies with the bonus terms.

Which bonus did you use, and what were your highest bets on slots and live casino games? Has support identified the specific bets that allegedly exceeded the limit, including the amounts and when they were placed?

You mentioned completing the wagering requirements before requesting the withdrawal and continuing to play. It would be particularly useful to establish whether the casino is referring to bets made during wagering or only afterwards, once the bonus had been converted into real money.

Since you dispute their explanation, you can submit a complaint here. Our team can assess the applicable bonus terms and the circumstances of the confiscation. We’d need those details before drawing a conclusion about whether the casino acted fairly.