Playzilla Casino – generel debat (side 15)

I would just like to mention that I do not fully understand the matter anymore. The thing is that the only complaint I can see in your profile was resolved. I concluded you found the casino's response not to your liking, but as long as the matter was resolved back then, it actually proved that the casino cared and resolved the problem with the assistance of the mediator. Therefore, the Safety Index reflects that. Maybe it's not that clear, so this is precisely how complaints affect the ratings. Unresolved cases lead to consequences, while resolved cases show that the casino is willing to address problems and pay the money.

Weak license is included in the Safety Index as well, but it's not such a big deal, especially if the casino cooperates with players' complaints. Honestly, almost every offshore license is weak, so we count more on how the casino is generally cooperative. This factor also kind of rules out reviews on Trustpilot; it's a source we cannot verify and from our own experiences, it lacks transparency. We do not want to include that in our own ratings.

Best of luck with what you plan to do next, of course.

Tak for din feedback.

Jeg vil dog gerne præcisere et afgørende punkt: Klagen blev aldrig rent faktisk løst . Jeg markerede den blot selv som "løst", fordi hele processen blev meget stressende og udmattende over en længere periode, og jeg havde ikke længere energien til at fortsætte den. Derfor bør denne markering på ingen måde fortolkes som bevis på, at casinoet løste problemet eller ydede en rimelig kompensation.

Med venlig hilsen

Now I see, thank you for clearing it up. The thing is that at least for the complaint team, "resolved" means "resolved," so I understand the motivation behind that call, but it actually does not help when the matter remains unresolved. Don't you think? Every player who opts for this complaint closure is supposed to be asked whether the situation has truly been resolved—to double-check and avoid such situations.

So, if the matter is still ongoing, I suggest reopening the case. Talking about it here on the forum won't help resolve it after all.

Jeg vil ikke genåbne klageprocessen.

Med al respekt: ​​Angående udbetalingsgrænserne havde jeg også indtryk af, at Casino Guru havde overtaget casinoets holdning, selvom jeg tydeligt beviste, at udbetalingsgrænserne efterfølgende blev ændret og forværret til min ulempe.

Derudover sendte jeg dig en komplet tidslinje med alle bilag via e-mail. Denne omfattende dokumentation blev fuldstændig ignoreret. I stedet blev væsentlige punkter og beviser efter min mening fuldstændig ignoreret.

Derudover har jeg svært ved at tage et firma som Playzilla Casino alvorligt, som efter min mening overtræder sine egne vilkår og betingelser og ikke konsekvent overholder dem.

Af disse grunde ser jeg ingen grund til at genåbne sagen. Af samme grund kunne jeg desværre ikke efterlade en positiv anmeldelse af Casino Guru på Trustpilot.

Hey guys,

I requested a withdrawal of 150€ more than 10 days ago and still nothing. The support just sent me their Terms and Conditions saying they can delay for verification.

I’m really pissed off – won the money and can’t get it out. Has anyone had a similar issue with this bookmaker? Any tips how to speed it up?

Thanks.

Ok, it's your call, just as was said and I respect that the complaint process can become a time-consuming black hole.

It's just sad to see that the points were not resolved to your liking; you still feel the need to complain on the forum, spending energy here, yet leaving the complaint as resolved due to your previous decision. We could eventually improve the outcome. Yet, ok then. No further action. Complaint marked as resolved.

Thank you for your efforts with Trustpilot and no need to worry. we know that our rating there is ok.

Hello, I guess others have experienced this as well, but it's difficult to hear that they can deliberately delay the KYC. Could you perhaps show the precise wording?

What did support tell you exactly?

It could still be a different scenario. In any case, my colleagues will do their best to help out if the casino doesn't pay out within the full 14-day timeline, and it seems the time is getting short.

Hej alle sammen,

Er der nogen her, der har kontakt med Playzilla? Jeg registrerede mig der for et par måneder siden og spillede en del. Da jeg indså, at jeg havde tabt alt for meget, bad jeg gentagne gange VIP-supporten om at lukke min konto permanent, fordi jeg ville beskytte mig selv. Desværre efterkom de ikke min anmodning, selvom jeg nærmest tryglede, og nu har jeg tabt yderligere 20.000 der.

Med venlig hilsen

Joe

Hello, I just want to hop in and say that thank you for describing the matter publicly and also giving mediators a chance to take a look at it through the complaint you lodged. Feel free to add any details or comments you think are appropriate. No rush.

Enhver, der indbetaler penge hos Playzilla, vil ikke se deres penge igen lige foreløbig. Dette firma har fuldstændig opgivet enhver form for troværdighed.

Jeg har ventet på en ventende udbetaling i seks dage nu, selvom retningslinjerne tydeligt angiver en maksimal frist på tre dage. I stedet for gennemsigtighed ignorerer de mig fuldstændigt. Ingen e-mail, ingen forklaring, ingen feedback.

Livechatten er en komplet farce: robotiske undskyldninger, skuldertræk og en stædig afhængighed af en e-mailtjeneste, der simpelthen ikke svarer. Det er tydeligt, hvad de sigter efter – at slide kunden ned, indtil de annullerer udbetalingen og ødsler deres gevinster tilbage på platformen.

Den slags tricks plejede ikke at ske her. Nu er det ikke bare en forsinkelse længere, det er en metode. Enhver, der værdsætter sine penge og ærlig service, bør holde sig fra Playzilla!

Hello, I understand your personal experience has not been good; a similar experience can be found in this thread, although a couple of months old. As far as I can say, the players were paid eventually, but I understand the process is not generally pleasant. Just as you mentioned, I guess it's best to avoid canceling the withdrawal but try to cooperate when the occasion arises and focus on getting the money.

"Thanks for your reply! Unfortunately, I don't even have the option to cancel or check on the withdrawal anymore. Last night, Playzilla completely deactivated my account without any prior notice or explanation.

I still have no idea why it was closed—maybe because I asked one too many times in live chat yesterday about the status of my money? As of right now, they are withholding my €500. They disconnect me immediately whenever I open a live chat, and they haven't responded to any of my emails in over 24 hours. At this point, it really feels like I've been scammed and locked out of my funds."