Playzilla Casino – generel debat (side 15)

I would just like to mention that I do not fully understand the matter anymore. The thing is that the only complaint I can see in your profile was resolved. I concluded you found the casino's response not to your liking, but as long as the matter was resolved back then, it actually proved that the casino cared and resolved the problem with the assistance of the mediator. Therefore, the Safety Index reflects that. Maybe it's not that clear, so this is precisely how complaints affect the ratings. Unresolved cases lead to consequences, while resolved cases show that the casino is willing to address problems and pay the money.

Weak license is included in the Safety Index as well, but it's not such a big deal, especially if the casino cooperates with players' complaints. Honestly, almost every offshore license is weak, so we count more on how the casino is generally cooperative. This factor also kind of rules out reviews on Trustpilot; it's a source we cannot verify and from our own experiences, it lacks transparency. We do not want to include that in our own ratings.

Best of luck with what you plan to do next, of course.

Tak for din feedback.

Jeg vil dog gerne præcisere et afgørende punkt: Klagen blev aldrig rent faktisk løst . Jeg markerede den blot selv som "løst", fordi hele processen blev meget stressende og udmattende over en længere periode, og jeg havde ikke længere energien til at fortsætte den. Derfor bør denne markering på ingen måde fortolkes som bevis på, at casinoet løste problemet eller ydede en rimelig kompensation.

Med venlig hilsen

Now I see, thank you for clearing it up. The thing is that at least for the complaint team, "resolved" means "resolved," so I understand the motivation behind that call, but it actually does not help when the matter remains unresolved. Don't you think? Every player who opts for this complaint closure is supposed to be asked whether the situation has truly been resolved—to double-check and avoid such situations.

So, if the matter is still ongoing, I suggest reopening the case. Talking about it here on the forum won't help resolve it after all.

Jeg vil ikke genåbne klageprocessen.

Med al respekt: ​​Angående udbetalingsgrænserne havde jeg også indtryk af, at Casino Guru havde overtaget casinoets holdning, selvom jeg tydeligt beviste, at udbetalingsgrænserne efterfølgende blev ændret og forværret til min ulempe.

Derudover sendte jeg dig en komplet tidslinje med alle bilag via e-mail. Denne omfattende dokumentation blev fuldstændig ignoreret. I stedet blev væsentlige punkter og beviser efter min mening fuldstændig ignoreret.

Derudover har jeg svært ved at tage et firma som Playzilla Casino alvorligt, som efter min mening overtræder sine egne vilkår og betingelser og ikke konsekvent overholder dem.

Af disse grunde ser jeg ingen grund til at genåbne sagen. Af samme grund kunne jeg desværre ikke efterlade en positiv anmeldelse af Casino Guru på Trustpilot.

Hey guys,

I requested a withdrawal of 150€ more than 10 days ago and still nothing. The support just sent me their Terms and Conditions saying they can delay for verification.

I’m really pissed off – won the money and can’t get it out. Has anyone had a similar issue with this bookmaker? Any tips how to speed it up?

Thanks.

Ok, it's your call, just as was said and I respect that the complaint process can become a time-consuming black hole.

It's just sad to see that the points were not resolved to your liking; you still feel the need to complain on the forum, spending energy here, yet leaving the complaint as resolved due to your previous decision. We could eventually improve the outcome. Yet, ok then. No further action. Complaint marked as resolved.

Thank you for your efforts with Trustpilot and no need to worry. we know that our rating there is ok.

Hello, I guess others have experienced this as well, but it's difficult to hear that they can deliberately delay the KYC. Could you perhaps show the precise wording?

What did support tell you exactly?

It could still be a different scenario. In any case, my colleagues will do their best to help out if the casino doesn't pay out within the full 14-day timeline, and it seems the time is getting short.

Hej alle sammen,

Er der nogen her, der har kontakt med Playzilla? Jeg registrerede mig der for et par måneder siden og spillede en del. Da jeg indså, at jeg havde tabt alt for meget, bad jeg gentagne gange VIP-supporten om at lukke min konto permanent, fordi jeg ville beskytte mig selv. Desværre efterkom de ikke min anmodning, selvom jeg nærmest tryglede, og nu har jeg tabt yderligere 20.000 der.

Med venlig hilsen

Joe

Hello, I just want to hop in and say that thank you for describing the matter publicly and also giving mediators a chance to take a look at it through the complaint you lodged. Feel free to add any details or comments you think are appropriate. No rush.