Posido Casino – generel debat (side 19)

Efter 6 dage svarede posido mig og bad mig følge nogle trin, men jeg havde allerede gjort dem alle mange gange, han fortalte mig det samme om posido live chatten

Hello, could you provide a screenshot showing the error (feel free to blur all personal details), please? I wish I could help you and this is at least something we can try. You don't have to, of course.

I imagine this is kind of a bitter success, still very valuable information for others. Let's hope your next casino endeavors won't be that complicated!

Hello, im sharing my expririence with POSIDO CASINO.

Last friday they gave me 10 euros for free play. Wow, i was very happy...

I waggered this gift fo 40 times-400 euros and made withdrawal of 44 euros. Max cash out was 50 euros. In chat they told me, that the withdrawal process take up to 3 WORKING days and verification process take up to 10 WORKING days. I changed my mind i want to cancel withdrawals and continue playing , but hear what happened...they cannot find my pending withdrawals....

HAHAHAHHA. Im not joking.

.....and two of chat agents with no reason cancel my chat.

This is really a strange situation indeed.

Was the withdrawal already approved, though? Can you see it in your account?

They sent me this.. i didnt cancel my withdrawal pending, they did it. I requested withdrawal to skrill, but as you see, they recomended, the same method as deposit. But i did not need to deposit anything, because it was gift from them.

Also I couldnt find the terms and conditions from this bonus, it isnt in the bonus history section. And in the chat they couldnt explain how much is max cash out.

Jeg har ventet siden den 8. marts på at modtage en sejr efterfulgt af 2 mere et par dage senere. De bliver ved med at fortælle mig, at økonomiafdelingen har et stort antal gevinster at behandle, og på trods af påmindelser fra chatoperatørerne bliver jeg fortsat ikke betalt. Hvad kan jeg gøre?

Det er ikke fair for casino posido at behandle deres kunder på denne måde. Jeg føler, at der bliver gjort grin med mig. Hjælp mig med at løse denne situation

Hello,

First of all, I understand it is not what one would expect. Instead of enjoying the winnings, frustration comes. I get it and I'm sorry.

If the casino has been telling you that they are in delay with withdrawals due to the, let's say, outstanding volume of requests, I, however, fear the casino has to sort that out. Because if this is really the case, no one outside the casino can speed up their efficiency. It is now important to be patient and not touch the withdrawals at all.

I imagine this is not easy to accept and you have every right to feel however you need. We as Casino Guru may at least stay by your side and ask the casino for a solution on your behalf. I'm now talking about a free of charge complaint form you may fill out anytime: https://casinoguru-int.com/it/reclami/invia 👈

Do you want me to bring specifics? Don't hesitate to ask. 🙏

Ja, på mandag vil jeg også klage, men jeg er klar over, at de er ligeglade. Nu forstår jeg, at de bare er undskyldninger, men jeg stopper under alle omstændigheder ikke, før de har betalt mig mine gevinster

Jeg vil gerne dele min sag, selvom jeg slet ikke er overrasket over det, jeg har læst indtil nu.

Jeg har spillet på dette casino i omkring 6 måneder (ja, jeg er meget dum) Jeg vurderer, at jeg har indbetalt omkring €5.000 eller €6.000 og gæt hvad... €0 i udbetalinger. Jeg har haft 3 afventende udbetalinger i over en uge, og de svarer mig ikke engang i chatten (angiveligt er jeg en VIP-klient) Jeg har min egen VIP-rådgiver på WhatsApp, men alligevel... Mere af det samme som live chatten. Jeg har bedt dem om at lukke min konto i over en måned, og jeg kan stadig få adgang til den. Jeg bad om en rapport om mine indskud, og jeg har heller ikke modtaget noget. Den behandling du får er forfærdelig. Spil venligst ikke i dette tilfælde, hvis du ikke ønsker at spilde tid og penge. Med venlig hilsen.

Er du VIP? Jeg mener, tjener du over 3.000 pund i ugentlig kasinoindtægt?

Mig vip? Nej nej aldrig vundet, måske 80 euro for et par måneder siden.. Og i februar 2025. Jeg anmodede om 3 udbetalinger 2 på 150 euro og 1 på 500 euro

Jeg lavede en indbetaling for at få en bonus. Jeg spillede og opfyldte omsætningskravene for bonussen. Jeg fortsatte med at vinde på slots og med den rigtige saldo, anmodede jeg om udbetalinger

Hasn't something changed yet and it's still the same? If so, then by all means lodge a complaint and, as Radka said, we will be here to try to help.

I hope it will be resolved soon.☘️

Hi, I would also think about complaining in your case. But the casino pays out quite late and it often takes them about 2 weeks. I hope it will be a delay and you will get the money, but it will be important not to play with them and leave everything until the situation is resolved. 

As for closing the account, I would also wait until you get the money because in some casinos it works so that they can't close your account until you have an active withdrawal. This can only happen after you have a balance of 0. If this is not the case, it is also something you could mention in your complaint and we would try to help you with closing your account.

What do you think?

Jeg venter bare i denne uge og fortsætter derefter med en klage, og din støtte vil være mere end nødvendigt, fordi jeg føler mig mere beskyttet. Mange tak. Jeg vil holde dig orienteret. Jeg har tillid til, og jeg tror ikke, at casino posido kommer til det punkt, at de ikke betaler! Det ville være absurd!

Jeg har allerede mine 3 afventende udbetalinger, der summerer til €500 i alt, og jeg har nået mere end €800, men sådan går det, jeg venter på en anmeldelse, og for at se, hvordan dette fortsætter, håber jeg, de betaler mig mine penge.

It usually takes them longer to pay the player and if you go through this thread you will see that if the player hasn't broken anything or there is no other problem like verification, they always pay the player eventually. But nobody wants to wait two weeks for money. 

Anyway, we'll be here if you need help.

I hope so too, and if it doesn't happen, we will try to assist you as well. 🙂